Nayna Raut

Salesforce Developer

Salesforce Certified Platform Developer with 4.5 years of professional experience designing, developing, and supporting Salesforce solutions across Sales Cloud and Service Cloud. Experienced in Apex, Lightning Web Components (LWC), Flow Automation, SOQL, REST APIs, Salesforce security, and production support within Agile delivery teams. Skilled in collaborating with business stakeholders, participating in requirement discussions, delivering application enhancements, and supporting deployments. Holds Salesforce Platform Developer I, Salesforce Administrator, and Service Cloud Consultant certifications, with a strong commitment to continuous learning through Trailhead and hands-on Salesforce development.

[email protected] +91 8552858617 Pune, IN Trailblazer : https://www.salesforce.com/trailblazer/nraut25 Trailhead: Ranger | 114 Badges | Apex Specialist Superbadge
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Years experience
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Skills
Work Experience
Salesforce Developer
Accenture
Jan 2024 — PresentCurrent
  • Client Name : Disney Storyliving
  • Project Summary :
  • This project is a Salesforce-based Real Estate Sales Lifecycle Management platform that automates Lead Management, Appointment Scheduling, Opportunity Tracking, Contract Processing, Incentive Management, Product Configuration, and Post-Contract Fulfillment through custom Salesforce development and automation.
  • Developed and enhanced Salesforce Sales Cloud applications supporting the complete customer sales lifecycle from Lead Management to Contract Fulfillment.
  • Designed and implemented custom Salesforce solutions including Appointment Management, Opportunity Ranking, Incentive Management, and Product Configuration.
  • Developed Lightning Web Components (LWC), Apex Classes, Record-Triggered Flows, and custom automation solutions to streamline business processes.
  • Developed and exposed custom REST APIs for seamless integration with external systems.
  • Implemented custom banners, eligibility indicators, and UI enhancements to improve user experience and business visibility.
  • Configured security models, guest user permissions, and role-based access controls.
  • Collaborated with business stakeholders to gather requirements, design scalable solutions, perform testing, and support production deployments.
  • Delivered solutions that reduced manual effort by 30%, improved sales team productivity by 20%, and increased data accuracy by 15%.
  • Developed automated reporting and dashboard solutions that reduced manual report preparation time by 40% and improved data visibility for stakeholders.
Salesforce Developer
Accenture
Dec 2021 — Dec 2023Pune
  • Client Name : Disney Institute(Salesforce CRM Transformation & Integration Project)
  • Project Summary :
  • Implemented and enhanced a Salesforce-based CRM platform for Disney Institute business operations, including Lead Management, Webform Processing, Territory Assignment, Customer Consent Management, Participant Registration Processing, Platform Event Integrations, Salesforce Shield Encryption, and role-based security. Developed scalable automation using Apex, Flows, Platform Events, and external system integrations to improve operational efficiency and data governance.
  • Developed and maintained Salesforce solutions for Lead Management, Contact Management, Case Management, Opportunity Management, and Customer Engagement processes.
  • Designed and implemented Salesforce Flows, Apex Classes, Apex Triggers, and Platform Events to automate complex business processes and reduce manual effort.
  • Implemented Enterprise Permission Center (EPC) integration to synchronize customer email preferences, consent management, and privacy compliance across systems.
  • Developed automated Lead Assignment and Territory Management solutions using Salesforce Enterprise Territory Management, Public Groups, and Queues.
  • Built Platform Event–driven architectures for processing webform submissions and external registration data with high-volume event handling.
  • Developed error-handling and reprocessing frameworks for Webform Submissions, EPC Permissions, and Participant Registration integrations.
  • Designed and implemented automated Lead, Contact, Account, Opportunity, and Case creation/update processes using Record-Triggered and Autolaunched Flows.
  • Implemented Salesforce Shield Platform Encryption to secure sensitive customer and participant data while supporting regulatory compliance requirements.
  • Configured role-based security using Profiles, Permission Sets, Permission Set Groups, Custom Permissions, and Sharing Models following least-privilege principles.
  • Developed Apex-based utility services for encrypted field searches, territory assignment, metadata-driven integrations, and permission processing.
  • Created and maintained comprehensive Apex Test Classes to ensure code coverage and support deployment through Salesforce environments.
  • Managed Salesforce environments including Production, Partial Copy Sandbox, and Developer Pro Sandbox for development, testing, and release activities.
  • Integrated Outlook with Salesforce using Salesforce Outlook Add-In to improve productivity and CRM adoption among business users.
  • Participated in requirement analysis, solution design, development, SIT/UAT support, defect resolution, and production deployment activities.
Skills
ApexApex TriggersLightning Web Components (LWC)Sales CloudService CloudSOQLFlow BuilderRecord-Triggered FlowValidation RulesApproval ProcessAssignment RulesReports & DashboardsPermission SetsSharing RulesLightning Record PagesCustom ObjectsVisualforceAgileSOSLREST APISOAP APIJSONDuplicate RuleMatching RuleAgentforce VibesAgentforce
Education
Bachelor Of Engineering, Electronics and Telecommunication
Prof.Ram Meghe Institute Of Technology and Research,Badnera,Amravati
2015 — 2019
Certificates
Salesforce Certified Platform Developer I
2024-06
Salesforce Certified Service Cloud Consultant
2024-05
Salesforce Certified Administrator (SCA)
2022-08
Languages
Marathi
Native
Hindi
Fluent
English
Fluent
Development Tools
• VS Code
• Salesforce CLI
• Git
• Copado
• Workbench
• Postman
• Jira
Awards
Best Performer at Accenture (2×)
Multiple Client Appreciation Awards
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