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    "name": "Naweribo Egbuson",
    "label": "Customer Service & Marketing Professional",
    "email": "egbusonn@yahoo.com",
    "phone": "+2348038849299",
    "summary": "Results-driven professional with over 10 years of experience in customer service, sales, and team leadership. Proven track record of exceeding sales targets, improving customer satisfaction, and leading high-performing teams. Skilled in remote communication, CRM tools, client relationship management, and digital marketing support. Seeking remote opportunities in customer support or marketing roles.",
    "location": "Lekki, Lagos, Nigeria"
  },
  "work": [
    {
      "company": "Okposi Development Centre",
      "position": "Payroll Officer",
      "startDate": "2008",
      "endDate": "2009",
      "highlights": [
        "Managed payroll processes for over 200 employees, ensuring accurate records and on-time salary disbursement."
      ]
    },
    {
      "company": "Vivid Gate Company",
      "position": "Cashier",
      "startDate": "2009",
      "endDate": "2012",
      "highlights": [
        "Delivered excellent front-line customer service, resulting in a 15% increase in customer satisfaction ratings",
        "Handled over 50 customers daily with nearly every customer returning the next day",
        "Resolved customer complaints efficiently, contributing to a high level of customer loyalty"
      ]
    },
    {
      "company": "Stanbic IBTC Bank",
      "position": "Direct Sales Agent",
      "startDate": "2013",
      "endDate": "2015",
      "highlights": [
        "Identified customer needs and recommended suitable financial products",
        "Maintained strong client relationships and achieved consistent sales growth",
        "Handled inquiries and resolved issues efficiently"
      ]
    },
    {
      "company": "PWAN Homes",
      "position": "Independent Sales Consultant",
      "startDate": "2015",
      "endDate": "2017",
      "highlights": [
        "Managed client relationships and closed high-value deals",
        "Generated leads through networking and digital outreach",
        "Trained and mentored new consultants"
      ]
    },
    {
      "company": "Westee Homes",
      "position": "Team Lead",
      "startDate": "2018",
      "endDate": "2024",
      "highlights": [
        "Led a sales and customer service team, improving performance through coaching and structured KPIs",
        "Enhanced customer satisfaction and retention through proactive communication and service delivery",
        "Exceeded sales targets consistently and improved operational efficiency"
      ]
    }
  ],
  "education": [
    {
      "institution": "Niger Delta University",
      "degree": "Bachelor of Science",
      "field": "Banking & Finance"
    }
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  "skills": [
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    "Sales",
    "Lead Generation",
    "CRM (Salesforce, HubSpot)",
    "Digital Marketing Support",
    "Team Leadership",
    "Coaching",
    "Communication",
    "Conflict Resolution",
    "Performance Tracking",
    "Reporting",
    "Customer Support & Relationship Management",
    "Sales & Lead Generation",
    "CRM Tools (Salesforce, HubSpot - basic familiarity)",
    "Team Leadership & Coaching",
    "Communication (Email, Chat, Phone)",
    "Problem Solving & Conflict Resolution",
    "Performance Tracking & Reporting"
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  "languages": [
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      "language": "English",
      "fluency": "Fluent"
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    "yearsOfExperience": 19,
    "seniority": "lead",
    "highestEducation": "Bachelor's"
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