Naweribo Egbuson

Customer Service & Marketing Professional

Results-driven professional with over 10 years of experience in customer service, sales, and team leadership. Proven track record of exceeding sales targets, improving customer satisfaction, and leading high-performing teams. Skilled in remote communication, CRM tools, client relationship management, and digital marketing support. Seeking remote opportunities in customer support or marketing roles.

[email protected] +2348038849299 Lekki, Lagos, Nigeria
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Years experience
0
Language
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Skills
Work Experience
Payroll Officer
Okposi Development Centre
2008 — 2009
  • Managed payroll processes for over 200 employees, ensuring accurate records and on-time salary disbursement.
Cashier
Vivid Gate Company
2009 — 2012
  • Delivered excellent front-line customer service, resulting in a 15% increase in customer satisfaction ratings
  • Handled over 50 customers daily with nearly every customer returning the next day
  • Resolved customer complaints efficiently, contributing to a high level of customer loyalty
Direct Sales Agent
Stanbic IBTC Bank
2013 — 2015
  • Identified customer needs and recommended suitable financial products
  • Maintained strong client relationships and achieved consistent sales growth
  • Handled inquiries and resolved issues efficiently
Independent Sales Consultant
PWAN Homes
2015 — 2017
  • Managed client relationships and closed high-value deals
  • Generated leads through networking and digital outreach
  • Trained and mentored new consultants
Team Lead
Westee Homes
2018 — 2024
  • Led a sales and customer service team, improving performance through coaching and structured KPIs
  • Enhanced customer satisfaction and retention through proactive communication and service delivery
  • Exceeded sales targets consistently and improved operational efficiency
Skills
Customer SupportClient Relationship ManagementSalesLead GenerationCRM (Salesforce, HubSpot)Digital Marketing SupportTeam LeadershipCoachingCommunicationConflict ResolutionPerformance TrackingReportingCustomer Support & Relationship ManagementSales & Lead GenerationCRM Tools (Salesforce, HubSpot - basic familiarity)Team Leadership & CoachingCommunication (Email, Chat, Phone)Problem Solving & Conflict ResolutionPerformance Tracking & Reporting
Education
Bachelor of Science, Banking & Finance
Niger Delta University
Languages
English
Fluent
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