{
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  "basics": {
    "name": "Natalie Moule",
    "summary": "Organised and reliable administration professional with over 19 years of experience supporting fast‑paced business operations. Skilled in managing documentation, maintaining accurate records, coordinating bookings and delivering high‑quality customer service. Known for strong attention to detail, clear communication and a proactive, solutions‑focused approach. Consistently recognised for efficiency, professionalism and the ability to keep operations running smoothly.",
    "location": "White Rock, QLD"
  },
  "work": [
    {
      "company": "Coral Expeditions",
      "position": "Product Development Executive",
      "location": "Cairns, QLD",
      "startDate": "2026-02",
      "current": true,
      "highlights": [
        "Develop and maintain operational documentation, schedules and product information.",
        "Coordinate supplier bookings, logistics and stakeholder communications.",
        "Raise and manage purchase orders and supplier records.",
        "Support project planning and operational delivery across multiple destinations.",
        "Monitor and maintain accurate operational information and reporting.",
        "Liaise with internal teams and external suppliers to support business operations.",
        "Contribute to process improvements and operational efficiencies."
      ]
    },
    {
      "company": "Coral Expeditions",
      "position": "Reservations Administration Clerk",
      "location": "Cairns, QLD",
      "startDate": "2019-09",
      "endDate": "2026-02",
      "highlights": [
        "Managed booking administration and customer records using reservation systems.",
        "Prepared passenger manifests and travel documentation.",
        "Processed invoices, refunds and booking amendments.",
        "Maintained databases and ensured accuracy of customer information.",
        "Managed shared inboxes and high-volume customer enquiries.",
        "Coordinated travel requirements and communicated updates across departments.",
        "Produced reports and maintained booking and operational records.",
        "Delivered efficient administrative support in a fast-paced environment."
      ]
    },
    {
      "company": "Raging Thunder Adventures",
      "position": "Reservations Clerk, Group Reservations, Fitzroy Island Check-in & Retail",
      "location": "Cairns, QLD",
      "startDate": "2007-11",
      "endDate": "2019-09",
      "highlights": [
        "Managed individual and group bookings from enquiry through to confirmation.",
        "Prepared daily passenger manifests and booking reports for tour operations.",
        "Produced travel documentation, booking confirmations and itinerary information for guests.",
        "Conducted guest check-in procedures and verified passenger information prior to ferry departures to Fitzroy Island.",
        "Maintained accurate customer records and reservation system data.",
        "Processed payments, booking amendments and cancellations.",
        "Coordinated guest requirements with operational teams to support smooth tour departures.",
        "Responded to customer enquiries via telephone, email and face-to-face interactions.",
        "Assisted with administrative tasks, filing and record management.",
        "Delivered high-quality customer service in a fast-paced environment."
      ]
    },
    {
      "company": "Raging Thunder Adventures",
      "position": "Accounts Receivable",
      "location": "Cairns, QLD",
      "startDate": "2017-05",
      "endDate": "2019-05",
      "highlights": [
        "Generated and distributed invoices.",
        "Followed up outstanding payments and maintained account records.",
        "Reconciled accounts and investigated payment discrepancies.",
        "Assisted with reporting and month-end processes.",
        "Responded to customer account enquiries professionally and promptly."
      ]
    },
    {
      "company": "The Lakes Cairns Resort & Spa",
      "position": "Room Attendant, House Person & Housekeeping Supervisor",
      "location": "Cairns, QLD",
      "startDate": "2004-08",
      "endDate": "2007-11",
      "highlights": [
        "Progressed from Room Attendant and House Person to Housekeeping Supervisor.",
        "Coordinated daily housekeeping operations and staff allocations.",
        "Conducted room inspections to ensure quality standards were maintained.",
        "Managed linen, guest amenities and housekeeping supplies.",
        "Delivered and replenished stock throughout the resort.",
        "Assisted with guest requests and housekeeping enquiries.",
        "Liaised with Front Office and Maintenance teams to support daily operations.",
        "Maintained workplace procedures and housekeeping records."
      ]
    },
    {
      "company": "Red Rooster",
      "position": "Assistant Store Manager",
      "location": "Cairns, QLD",
      "startDate": "2002-06",
      "endDate": "2004-07",
      "highlights": [
        "Supported daily business operations and administration.",
        "Coordinated staff rosters and workflow requirements.",
        "Managed cash handling, reporting and stock control.",
        "Resolved customer concerns and maintained service standards.",
        "Assisted with staff supervision and operational compliance."
      ]
    }
  ],
  "education": [
    {
      "institution": "Tropical North Institute TAFE",
      "degree": "Certificate III in Hospitality (Food & Beverage)",
      "startDate": "2002",
      "endDate": "2022"
    },
    {
      "institution": "Mt St Bernard College, Herberton QLD",
      "degree": "Queensland Certificate of Education (Year 12)",
      "startDate": "1998",
      "endDate": "2001"
    }
  ],
  "skills": [
    "Administrative Support & Office Coordination",
    "Customer Service & Communication",
    "Record & Documentation Management",
    "Booking & Scheduling",
    "Attention to Detail",
    "Time Management & Efficiency",
    "Problem‑Solving & Proactive Approach",
    "Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)",
    "Adobe Applications",
    "CRS Reservation Systems",
    "Database & Records Management"
  ],
  "references": [
    {
      "name": "Sally O'Hara",
      "title": "Reservation Manager",
      "phone": "0408 393 833"
    },
    {
      "name": "Elizabeth Webb",
      "title": "International Sales Manager",
      "phone": "0411 836 791"
    }
  ],
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      "The Lakes Cairns Resort & Spa",
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      "Record & Documentation Management",
      "Booking & Scheduling",
      "Attention to Detail",
      "Time Management & Efficiency",
      "Problem‑Solving & Proactive Approach",
      "Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)",
      "Adobe Applications",
      "CRS Reservation Systems",
      "Database & Records Management"
    ],
    "yearsOfExperience": 24,
    "seniority": "lead",
    "highestEducation": "Certificate"
  },
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    "platform": "freecv.org"
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    "primary": "en"
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