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  "basics": {
    "name": "Naqui Imam",
    "label": "Senior Administration and HSE Quality Lead",
    "phone": "+91 8796924579",
    "summary": "Senior Administration and HSE Quality Lead with extensive expertise in developing and implementing quality management systems and health, safety, and environmental protocols. Proven track record in driving compliance improvements and enhancing operational efficiency across multiple projects. Committed to fostering a culture of safety and quality, delivering strategic insights that optimize performance and mitigate risks. Recognized for strong leadership skills and a collaborative approach to problem-solving.",
    "location": "New Delhi"
  },
  "work": [
    {
      "company": "Swastik Interior Decor Pvt Ltd",
      "position": "Senior Administration and Hse Quality Lead",
      "location": "New Delhi | India",
      "startDate": "2024-06",
      "endDate": "2026-08",
      "highlights": [
        "Developed and implemented HSE policies, improving compliance rates by 14% over the project duration",
        "Streamlined administrative processes, resulting in an 8-10 hour reduction in project turnaround time",
        "Conducted training sessions for more than 300 employees, enhancing safety awareness and reducing incidents by 18%",
        "Managed quality assurance initiatives, leading to an 18% increase in client satisfaction ratings",
        "Oversaw risk assessments and audits, identifying 8 to 10 critical areas for improvement per project"
      ]
    },
    {
      "company": "SRR Building Material LLC",
      "position": "Customer relationship Manager",
      "location": "Dubai | UAE",
      "startDate": "2022-09",
      "endDate": "2024-05",
      "highlights": [
        "Elevated customer satisfaction by implementing feedback mechanisms, achieving a notable increase in positive reviews",
        "Spearheaded targeted communication strategies, significantly boosting customer retention within the designated timeframe",
        "Trained and mentored a team of customer service representatives, enhancing response times dramatically over the specified period",
        "Analyzed customer data to uncover trends, resulting in a substantial increase in upselling opportunities and revenue growth",
        "Collaborated with sales and marketing teams to craft promotional campaigns, driving a marked increase in customer engagement"
      ]
    },
    {
      "company": "RKH Qitarat  LLC | Qatar Rail |Doha Metro",
      "position": "Assistant Manager- Subcontractor/Vendor",
      "location": "Doha |Qatar",
      "startDate": "2012-04",
      "endDate": "2022-08",
      "highlights": [
        "Managed subcontractor performance, achieving a 31% increase in project efficiency over 10 years ",
        "Negotiated vendor contracts, resulting in a cost reduction of USD 250000  over 9 years ",
        "Coordinated cross-functional teams, enhancing communication and reducing project delays by 8% within 10 years.",
        "Implemented vendor assessment protocols, improving compliance rates to 16% for quality standards",
        "Oversaw budget management for subcontractor projects, ensuring adherence to financial targets with a variance of 6.5 % or less"
      ]
    },
    {
      "company": "Al Yamama Holding",
      "position": "HSE Quality Officer",
      "location": "Jeddah |Saudi Arabia",
      "startDate": "2007-04",
      "endDate": "2012-02",
      "highlights": [
        "Engineered and executed HSE training programs, achieving a significant reduction in workplace incidents",
        "Performed comprehensive safety audits, uncovering multiple compliance gaps and elevating overall safety standards",
        "Directed cross-functional teams in risk assessments, enhancing hazard identification processes substantially",
        "Optimized reporting procedures for HSE incidents, significantly decreasing response time and boosting investigation efficiency",
        "Partnered with management to establish safety KPIs, realizing a marked improvement in compliance rates"
      ]
    }
  ],
  "education": [
    {
      "institution": "Bangalore University",
      "degree": "MBA",
      "field": "Marketing",
      "startDate": "2003",
      "endDate": "2006",
      "score": "73.4 %"
    },
    {
      "institution": "MM Town PG college Ballia",
      "degree": "MA",
      "field": "Public Relation & Communication",
      "startDate": "1999",
      "endDate": "2003",
      "score": "76.8%"
    }
  ],
  "skills": [
    "Risk Assessment",
    "Regulatory Compliance",
    "Quality Assurance",
    "ISO Standards",
    "Team Leadership",
    "Stakeholder Engagement",
    "Data Analysis",
    "Training Development",
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    "Time Management"
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    {
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      "fluency": "Native"
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    {
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      "fluency": "Native"
    }
  ],
  "projects": [
    {
      "name": "Mecca Projects - Mecca | Saudi Arabia"
    },
    {
      "name": "Qatar Rail | Doha Metro"
    }
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  "certificates": [
    {
      "name": "ISO 45001- 2018 - Osha Certification",
      "issuer": "Alison CPD"
    },
    {
      "name": "ISO 14000-2018- Environmental Safety",
      "issuer": "CPD"
    },
    {
      "name": "ISO 9001-2015- QMS",
      "issuer": "IRCA"
    },
    {
      "name": "Lean Six Sigma Y/G/B Belt",
      "issuer": "CPD"
    },
    {
      "name": "Diploma in Training of Trainers",
      "issuer": "CPD"
    },
    {
      "name": "Certification in Construction Health & Safety",
      "issuer": "CPD"
    },
    {
      "name": "Diploma in  Office Management",
      "issuer": "CPD  / Jobaaj"
    },
    {
      "name": "Advanced Excel and Power BI",
      "issuer": "Jobaaj"
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    "yearsOfExperience": 19,
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    "highestEducation": "Bachelor's"
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