Naqui Imam
Senior Administration and HSE Quality Lead
Senior Administration and HSE Quality Lead with extensive expertise in developing and implementing quality management systems and health, safety, and environmental protocols. Proven track record in driving compliance improvements and enhancing operational efficiency across multiple projects. Committed to fostering a culture of safety and quality, delivering strategic insights that optimize performance and mitigate risks. Recognized for strong leadership skills and a collaborative approach to problem-solving.
+91 8796924579 New Delhi
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Years experience
0
Projects
0
Languages
Work Experience
Senior Administration and Hse Quality Lead
Swastik Interior Decor Pvt Ltd
Jun 2024 — Aug 2026New Delhi | India
- Developed and implemented HSE policies, improving compliance rates by 14% over the project duration
- Streamlined administrative processes, resulting in an 8-10 hour reduction in project turnaround time
- Conducted training sessions for more than 300 employees, enhancing safety awareness and reducing incidents by 18%
- Managed quality assurance initiatives, leading to an 18% increase in client satisfaction ratings
- Oversaw risk assessments and audits, identifying 8 to 10 critical areas for improvement per project
Customer relationship Manager
SRR Building Material LLC
Sep 2022 — May 2024Dubai | UAE
- Elevated customer satisfaction by implementing feedback mechanisms, achieving a notable increase in positive reviews
- Spearheaded targeted communication strategies, significantly boosting customer retention within the designated timeframe
- Trained and mentored a team of customer service representatives, enhancing response times dramatically over the specified period
- Analyzed customer data to uncover trends, resulting in a substantial increase in upselling opportunities and revenue growth
- Collaborated with sales and marketing teams to craft promotional campaigns, driving a marked increase in customer engagement
Assistant Manager- Subcontractor/Vendor
RKH Qitarat LLC | Qatar Rail |Doha Metro
Apr 2012 — Aug 2022Doha |Qatar
- Managed subcontractor performance, achieving a 31% increase in project efficiency over 10 years
- Negotiated vendor contracts, resulting in a cost reduction of USD 250000 over 9 years
- Coordinated cross-functional teams, enhancing communication and reducing project delays by 8% within 10 years.
- Implemented vendor assessment protocols, improving compliance rates to 16% for quality standards
- Oversaw budget management for subcontractor projects, ensuring adherence to financial targets with a variance of 6.5 % or less
HSE Quality Officer
Al Yamama Holding
Apr 2007 — Feb 2012Jeddah |Saudi Arabia
- Engineered and executed HSE training programs, achieving a significant reduction in workplace incidents
- Performed comprehensive safety audits, uncovering multiple compliance gaps and elevating overall safety standards
- Directed cross-functional teams in risk assessments, enhancing hazard identification processes substantially
- Optimized reporting procedures for HSE incidents, significantly decreasing response time and boosting investigation efficiency
- Partnered with management to establish safety KPIs, realizing a marked improvement in compliance rates
Projects
Mecca Projects - Mecca | Saudi Arabia
Qatar Rail | Doha Metro
Skills
Risk AssessmentRegulatory ComplianceQuality AssuranceISO StandardsTeam LeadershipStakeholder EngagementData AnalysisTraining DevelopmentProcess ImprovementCommunication SkillsConflict ResolutionTime Management
Education
MBA, Marketing
Bangalore University
MA, Public Relation & Communication
MM Town PG college Ballia
Certifications
ISO 45001- 2018 - Osha Certification
Alison CPD
ISO 14000-2018- Environmental Safety
CPD
ISO 9001-2015- QMS
IRCA
Lean Six Sigma Y/G/B Belt
CPD
Diploma in Training of Trainers
CPD
Certification in Construction Health & Safety
CPD
Diploma in Office Management
CPD / Jobaaj
Advanced Excel and Power BI
Jobaaj
Languages
English
Advanced
Hindi
Native
Urdu
Native
References available upon request.