{ "$schema": "https://cvjson.com/schema/v1.json", "basics": { "name": "Suzana Abdul Muttalip", "label": "Aspiring to take on Administration & Operations Manager position", "email": "suzienani49@gmail.com", "phone": "+60111-6332577", "summary": "Motivated Administration & Operations Specialist with a strong foundation in office management, process\ncoordination, and administrative support. Skilled at organising workflows, maintaining accurate records, and\nsupporting daily operations to ensure business continuity. Quick to learn new systems, committed to accuracy\nand timeliness, and effective at collaborating across teams. Dedicated to optimising routine tasks, following\nestablished policies, and contributing to smooth, efficient workplace operations.", "location": "B1-304 Apartment Inang, Taman Impian Ehsan III 43300 Seri Kembangan, Balakong, Selangor Darul Ehsan", "url": "https://linkedin.com/in/Suzana Abdul Muttalip" }, "work": [ { "company": "Sony Interactive Entertainment Playstation Studios Malaysia Sdn Bhd", "position": "Operations and Admin Specialist", "location": "Malaysia", "startDate": "2024-05", "endDate": "2025-12", "highlights": [ "Manage daily administrative and operational tasks to office operations", "Prepare, organize, and maintain documents, records, and filing systems", "Coordinate schedules, meetings, and appointments for management and teams", "Handle correspondence (emails, letters, calls) professionally", "Support operations by tracking data, preparing reports, and updating databases", "Liaise with vendors, suppliers, and internal departments", "Assist in budgeting, invoicing, and expense tracking", "Ensure compliance with company policies and standard operating procedures (SOPs)", "Identify inefficiencies and suggest process improvements", "Plan and manage events from start to finish, including coordination, budgeting, on-site operations, and post-event reporting.", "Survey, discuss, and negotiate with suppliers to negotiate with and manage vendors for maintenance, cleaning, security, and support services, while ensuring full compliance with health, safety, fire, and building regulations.", "Manage facilities budget, control costs, and track expenses; maintain physical assets, inventory, and supply stock, coordinating procurement and replacement as required. Conduct regular site inspections and resolve operational or maintenance issues promptly", "Plan seating arrangement for new employee according to their department. office layout, space utilization, and facility improvement projects, and keep accurate records of contracts, maintenance logs, and compliance documentation.", "Event Planning & Coordination", "Plan, organize, and execute employee event including team gatherings, celebrations, welfare programs, and staff activities", "Manage full event lifecycle, scheduling, venue arrangement, budget preparation, and invitation coordination", "Source, evaluate, and negotiate with vendors — caterers, decorators, venues, and service providers to ensure quality and cost-effectiveness", "Coordinate event logistics: set-up, program flow, guest/participant arrangements, materials, and post-event follow-up", "Collect feedback and assess event success to improve future activities and boost employee engagement", "Ensure events align with company values, budget limits, and workplace welfare goals", "Handle on-site coordination during events, resolve issues promptly, and ensure smooth delivery", "Travel arrangement coordinator", "Travel for Malaysian Employees Going Abroad", "Check passport validity (min. 6 months beyond return date)", "Check destination visa requirements and assist with visa applications.Book flights, hotels, airport transfers, and transport.", "Prepare travel itinerary, confirmations, and all required documents", "Arrange travel insurance and meet health/vaccination requirements", "Share emergency contacts and travel briefings,.Process payments, fees, and expense claims", "Travel for USA / UK / Japan Employees", "Verify passport validity (min. 6 months). Confirm visa exemptions: all three nationalities visa-free for business up to 90 days in Malaysia", "Prepare company invitation letter, itinerary, and hotel details. Book flights, accommodation, and transport, Arrange travel insurance and emergency support", "Provide arrival guidance, customs info, and local briefing Ensure compliance with entry rules and business visit regulation.", "General Duties", "Follow approved budget and travel policy", "Handle changes, cancellations, and urgent arrangements", "Keep records, receipts, and travel documents, Provide support during travel for emergencies", "Manage daily administrative and operational tasks to ensure smooth office operations", "Prepare, organize, and maintain documents, records, and filing systems", "Coordinate schedules, meetings, and appointments for management and teams", "Handle correspondence (emails, letters, calls) professionally", "Support operations by tracking data, preparing reports, and updating databases", "Liaise with vendors, suppliers, and internal departments", "Assist in budgeting, invoicing, and expense tracking", "Ensure compliance with company policies and standard operating procedures (SOPs)", "Identify inefficiencies and suggest process improvements", "Plan and manage events from start to finish, including coordination, budgeting, on-site operations, and post-event reporting" ] }, { "company": "Sony Interactive Entertainment Playstation Studios Malaysia Sdn Bhd", "position": "HR & Admin Specialist", "location": "Malaysia", "startDate": "2021-06", "endDate": "2024-05", "highlights": [ "Handle HR and admin work such as staff records, recruitment support, payroll coordination, and office administration.", "Manage HR and administrative operations including recruitment, employee documentation, payroll coordination, and office management.", "Oversee HR and administrative tasks to support employees and daily office operations.", "Operations & Employee Support", "Coordinated onboarding for all new hires", "Arranged parking allocations and liaise with building management, issued ID badges, organised orientation sessions, and prepared welcome swag kits for their first day - Collaborated with local banks to facilitate and support employees in opening salary accounts", "Liaised with insurance providers to administer and maintain employee benefit programmes", "Managed relocation support for international employees and their families", "Arranged welcome assistance and allocated temporary accommodation for up to one month until permanent housing was secured", "Handled special relocation requests, including booking flight, ground transportation for international employees and their family member. Sometime there will be special request for their pet to travel by flight", "Oversee HR and administrative tasks to support employees and daily office operations.", "Coordinated swag kit design, procurement, and delivery for staff & stakeholders across Malaysia, US, UK, and Japan", "Negotiated with vendors, secured competitive pricing, and prepared detailed regional budgets for management approval", "Ensured compliance with international shipping rules, customs requirements, and cultural suitability", "Delivered all kits on schedule managed production, dispatch, tracking, and confirmation across countries." ] }, { "company": "Malaysia Digital Economy Corporation Sdn Bhd (MDEC)", "position": "Resource Coordinator", "location": "Malaysia", "startDate": "2014-07", "endDate": "2021-05", "highlights": [ "Provide general administration support and administer operational resources & budget for the Division.", "Record and track In & Out documents to/from work unit/s.", "Coordinate departmental meetings & activities, including periodic internal learning sessions.", "Maintain the monthly leave plan for the Division, including Medical Leave and Emergency Leave on a daily basis.", "Monitor departmental (including IT and office supplies) as well as operational budget keeping.", "Ensure the updating of the resources, documents, systems within the work unit/s as necessary.", "Coordinate the submission of relevant documentations within set timeline/deadline as per operational requirement (e.g. HCD, Finance, Operations, IT, Legal, etc).", "Provide support to the management and monitoring of projects/committed work for the Division.", "Coordinate the resources for assigned projects/events.", "Maintain an internal monitoring schedule of all projects assignments/operational commitments as per business.", "Plan and declare work priorities.", "Follow up and collate progress updates for committed projects/assignments on a periodic basis.", "Maintain the relevant processes, records and data of the Division for reference and management reporting in a timely, accurate and efficient manner.", "Maintain the inventory of processes applicable to the Division.", "Collate data for the data repository of the work units for management reporting and updates on a monthly basis.", "Manage and update a log of all relevant business contact information.", "Event & Administration Coordinator", "Partner with organizers to deliver major events: themed carnivals and official film screenings (Boboiboy, Upin Ipin, Ejen Ali The Movie)", "Coordinate cinema arrangements; draft formal invitations for Ministers, state officials, and stakeholders", "Prepare event budgets, F&B plans, and administrative documentation for all events", "Support MDEC flagship events — Kreatif Animation Conference, Level Up Gaming Esports: draft budget proposals for Board approval", "Manage travel, accommodation, and immigration documentation for international speakers from UK, India, USA, and more", "Collaborate with hotels, venues, and planners to finalize event flow and operations" ] }, { "company": "Dowell Schlumberger", "position": "Document Controller", "location": "Malaysia", "startDate": "2012-12", "endDate": "2014-06", "highlights": [ "Maintain the order, controls and dissemination of documentation (i.e.incoming/ooutgoing correspondences, transmittals and project documents.", "File engineering & Vendor related documentation according to the instruction", "Update weekly document and drawing status report for Senior Project Engineer and Lead Document Control information.", "Update all Engineering and Vendor documentation in EDMS system such as TeamBinder.", "Filing all incoming/outgoing and commented documentation from Design Engineering, Vendor Data, Main Contractor and Sub Contractor.", "To perform all Document Controller duties for Samarang Project.", "Maintain the configuration setup in TeamBinder." ] }, { "company": "KPMG", "position": "Secretary", "location": "Malaysia", "startDate": "2007-08", "endDate": "2014-05", "highlights": [ "Arrange meetings/appointments for managers and staff.", "Arrange flight booking whenever the audit staff are required to do audit outstation.", "Ensure that all of the documents are sent accordingly to the format required by KPMG.", "Do reports, cover letters, Management Letters, slides for presentation.", "Coordinate correspondences which is to sort incoming mails, coordinate other correspondences i.e. greeting cards, KPMG guide etc.", "Make sure that all of the debtors/creditors/Bank Confirmation (during peak period) so that the clients can reply on time.", "Make sure that managers, staff register their training on time so that they can meet their CPE hours accordingly and at the same time to make sure that all of the audit staff attend the training.", "Ensure all of the staff submit their Annual Leave and MC slip on time.", "Prepare staff’s testimonial for membership/registration.", "Make sure that the staff did not apply leave during peak period.", "Arrange interviews for the new candidates and monitor successful applicants to facilitate approval by the Partners and to send down to HR to be processed.", "Make sure that all confirmations of new staff are completed in a timely manner.", "Make sure that the stationeries, name cards, sitting position and phone lines complete before the new staff join the departments.", "Compile reports, records and sent billing to Finance Departments so that the client will make the payments accordingly and to follow up with the client on their payments so that the Department will meet the budget target every month.", "Update the client database from time to time and at the same time to print out the job database by Managers so that the respective managers will update the information for client rating, name change, manager, SIC, fee, deadline etc.", "Post the timesheet every 2 weeks on behalf of the managers. For this task to make sure that the staff submit their timesheet on time and at the same time to make sure that the staff did their timesheet accordingly.", "Event & Teambuilding Coordination", "Planned and organised employee teambuilding activities from concept through to on-site execution", "Finalised suitable teambuilding venues matching group size, activity requirements, and budget guidelines", "Collaborated with training vendors to discuss, design, and refine engaging teambuilding themes and activity programmes", "Prepared and submitted detailed budgets covering accommodation, flights, and related travel costs for management approval" ] }, { "company": "Ernst & Young", "position": "Resource Management Administrator", "location": "Kuala Lumpur", "startDate": "2012-06", "endDate": "2012-11", "highlights": [ "Resource Planning & Allocation", "Forecast resource needs based on project requirements, workload, and priorities", "Assign personnel, equipment, workspace, and budget to projects or departments", "Schedule and coordinate resource availability to avoid conflicts or shortages", "Balance resource distribution across teams to maximize utilization,", "Records, Data & System", "Maintain accurate, up-to-date resource inventory and databases (HR/asset/project systems)", "Track resource usage, availability, costs, and performance", "Generate reports on resource allocation, utilization rates, and trends", "Ensure data integrity, security, and compliance with policies and regulations", "3. Operational & Administrative Support", "Coordinate meetings, travel, logistics, and facilities arrangements", "Manage documentation, filing, workflows, and standard operating procedures (SOPs)", "Monitor deadlines, track task completion, and follow up on deliverables", "Assist with procurement, inventory, and expense tracking", "4. Monitoring, Optimization & Compliance", "Review resource usage to identify waste, bottlenecks, or under utilization", "Recommend improvements, cost savings, and process optimizations", "Ensure adherence to budgets, policies, legal requirements, and safety standards", "Report risks, gaps, or shortages to management" ] }, { "company": "Pengurusan Danaharta Nasional Berhad", "position": "Staff", "location": "Singapore", "startDate": "2003", "endDate": "2005", "highlights": [ "Assisted the Senior Manager in handling the administrative jobs such as typing internal and external correspondences and maintained the filing system for Brunei, Bangkok and Singapore accounts.", "Compiled and completed the Special Asset Unit, Singapore team in preparing the reports, weekly correspondences, security documents, claims and Management Credit Committee papers.", "Created good communications with clients who were not conversant in English by patiently speaking with them using plain and easily understand words and terms." ] }, { "company": "Danaharta Managers Sdn Bhd", "position": "Staff", "location": "Malaysia", "startDate": "1998", "endDate": "2005", "highlights": [ "Supported General Manager's office, Team Leader and Executives in handling correspondence letters and memo preparations including Notice of Acquisition for all accounts promptly", "Assisted General Manager's secretary in handling general administrative duties such as requisition of stationeries and liaising with Administration Department", "Controlled records of staff and leave systematically", "Relieved General Manager's secretary when absent and organized appointments, telephone calls and meeting schedules efficiently", "Assisted team leaders and 5 executives to file letters and memos while supporting General Manager" ] }, { "company": "Lembaga Tabung Haji", "position": "Seconded Staff from Pengurusan Danaharta Nasional Berhad", "location": "Malaysia", "startDate": "2001", "endDate": "2003", "highlights": [ "Organized seminars at PNB Darby Park, Crown Princess Hotel, Nikko Hotel and negotiated with hotel management to set up successful seminars attended by Lembaga Tabung Haji and Pricewaterhouse Coopers staff", "Worked closely with Lembaga Tabung Haji staff to gain information and completed reports for the CEO effectively and efficiently", "Maintained CEO's schedule of meetings and organized personal matters and other administrative functions" ] }, { "company": "Sime Bank Berhad", "position": "General Clerk", "location": "Malaysia", "startDate": "1995", "endDate": "1998", "highlights": [ "Completed monthly reports accurately on time by timely follow-up, reminders and checking for completeness in advance of deadlines", "Performed jobs timely and satisfactorily by priority such as memos, letters and Decision Papers typing and preparation", "Improved retrieval and accessibility of documents and accurately filed documents daily after office hours to reduce disruption" ] } ], "education": [ { "institution": "Bukit Bintang Girls School", "degree": "Ujian Pencapaian Sekolah Rendah", "startDate": "1983", "endDate": "1989" }, { "institution": "Bukit Bintang Girls School", "degree": "Sijil Rendah Pelajaran", "startDate": "1990", "endDate": "1992" }, { "institution": "Bukit Bintang Girls School", "degree": "Sijil Pelajaran Malaysia", "startDate": "1993", "endDate": "1994" }, { "institution": "Stamford College Kuala Lumpur", "degree": "Diploma In Private Secretaryship", "field": "Secretarial" }, { "institution": "Stamford College Kuala Lumpur", "degree": "Diploma In Executive Secretaryship", "field": "Secretarial", "startDate": "2021", "endDate": "2021" } ], "skills": [ "Administration & Documentation", "Resource & Operations", "Tools & Systems:", "Facilities" ], "languages": [ { "language": "Bilingual — English & Bahasa Melayu (written & spoken)", "fluency": "Intermediate" } ], "certificates": [ { "name": "Basic/Intermediate Word Perfect 6.0", "issuer": "MCSB Group of Companies", "date": "1996-06" }, { "name": "Lotus Smartsuite Fundamentals", "issuer": "Asia Pacific Institute of Information Technology (APIIT)", "date": "1997-10" }, { "name": "Compact HSE Awarene Training for Non-Technical Staff", "issuer": "PETRONAS Carigali", "date": "2013-09" }, { "name": "Business English Communication", "issuer": "MDEC & ASM Learning Strategies", "date": "2015-04" }, { "name": "Malaysia Exclusive Secretarial & Administrative Conference 2016", "issuer": "Comfori Sdn Bhd", "date": "2016-12" }, { "name": "Secretaries - Beyond 2001", "issuer": "Stamford College Group", "date": "2021-05" }, { "name": "Personal Mastery with NLP", "issuer": "Navig NLP Center", "date": "2019-11" }, { "name": "Professional Development For Clerks, Assistants & Support Staff", "issuer": "Business Technology Asia Sdn Bhd", "date": "2022-03" } ], "references": [ { "name": "Hasnul Hadi Samsudin", "title": "Head of Studio", "company": "Sony Interactive Entertainment PlayStation Studios (M) Sdn Bhd", "email": "hasnul.samsudin@sony.com", "phone": "+6019-2718001" }, { "name": "Shahrizan Mohd Shariff (Senior Manager, MDEC)", "title": "Senior Manager", "company": "Malaysia Digital Economy", "email": "shahrizan.shariff@mdec.com.myshahrizan.shariff@mdec.com.my", "phone": "019-3574565" } ], "referencesMode": "show", "availability": { "status": "actively-looking", "locations": [ "Anywhere", "B1-304 Apartment Inang", "Taman Impian Ehsan III 43300 Seri Kembangan" ], "workType": [ "hybrid" ], "employmentType": [ "full-time" ] }, "ats": { "keywords": [ "Operations and Admin Specialist", "HR & Admin Specialist", "Resource Coordinator", "Malaysia Digital Economy Corporation Sdn Bhd (MDEC)", "Document Controller", "Dowell Schlumberger", "Secretary", "KPMG", "Resource Management Administrator", "Ernst & Young", "Staff", "Pengurusan Danaharta Nasional Berhad", "Danaharta Managers Sdn Bhd", "Seconded Staff from Pengurusan Danaharta Nasional Berhad", "Lembaga Tabung Haji", "General Clerk", "Sime Bank Berhad", "Secretarial", "Administration & Documentation", "Resource & Operations", "Tools & Systems:", "Facilities", "Bilingual — English & Bahasa Melayu (written & spoken)", "Basic/Intermediate Word Perfect 6.0", "Lotus Smartsuite Fundamentals", "Compact HSE Awarene Training for Non-Technical Staff", "Business English Communication", "Secretaries - Beyond 2001", "Personal Mastery with NLP" ], "yearsOfExperience": 32, "seniority": "lead", "highestEducation": "Diploma" }, "verification": { "email": true, "platform": "freecv.org" }, "i18n": { "primary": "en" }, "meta": { "version": "1.2.2", "canonical": "https://livelink.cv/nani77/cv.json", "lastModified": "2026-09-20T04:59:43.428Z", "generator": "FreeCV.org" } }