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  "basics": {
    "name": "NAMAN YOUSAF",
    "label": "Welfare Officer • Door Supervisor • Support Professional",
    "summary": "Compassionate, reliable, and safety-conscious professional with extensive experience across welfare support, resident care, and security services. SIA-licenced Door Supervisor with a strong background in safeguarding, conflict resolution, and building trust within diverse communities. Skilled in providing emotional support, signposting to specialist services, and maintaining professional standards in high-visibility and sensitive environments. Committed to equality, dignity, and the wellbeing of all individuals. Currently completing a Master’s in Project Management to further develop service delivery and organisational leadership skills.",
    "location": "35A High Street, St. Mary Cray, Orpington BR5 4NL"
  },
  "work": [
    {
      "company": "SOS Property Management Limited",
      "position": "Property & Welfare Support Officer",
      "startDate": "2026",
      "current": true,
      "highlights": [
        "Provide daily support to residents, responding to enquiries, concerns, and maintenance requests in a timely and respectful manner",
        "Signpost individuals to essential services including housing support, council assistance, healthcare, and community resources",
        "Maintain accurate, confidential records and handle sensitive personal information in full compliance with GDPR and data protection standards",
        "Build positive, trusting relationships with residents from diverse cultural and social backgrounds, including vulnerable individuals",
        "Support health & safety compliance across properties, identifying hazards and reporting issues to management promptly",
        "Assist with access arrangements and ensure the security and wellbeing of residents at all times"
      ]
    },
    {
      "company": "Sharp Catering Limited",
      "position": "Welfare Officer — Staff & Resident Support (Hotel Accommodation Setting)",
      "startDate": "2024",
      "endDate": "2026",
      "highlights": [
        "Delivered one-to-one, confidential welfare support to staff and residents, including individuals from refugee and asylum-seeking backgrounds",
        "Listened to concerns with empathy, offered practical guidance, and signposted to specialist services such as mental health support, legal aid, housing advice, and healthcare",
        "Maintained strict confidentiality at all times and followed safeguarding, data protection, and information-sharing protocols",
        "Recorded welfare queries, incidents, and outcomes accurately, producing regular reports for management",
        "Promoted wellbeing, inclusion, and equal opportunities across diverse groups through clear, respectful communication",
        "Worked collaboratively with hotel management, council teams, and external agencies to resolve concerns and improve resident experiences"
      ]
    },
    {
      "company": "FM Security Limited / KK Security Limited / Triton Security / 3V Security",
      "position": "SIA Licensed Door Supervisor",
      "startDate": "2021",
      "endDate": "2024",
      "highlights": [
        "Managed access control at various sites, verifying identification and enforcing entry policies in compliance with the Licensing Act and venue rules",
        "Conducted regular patrols, monitored premises, and maintained a visible presence to deter anti-social behaviour and ensure public safety",
        "De-escalated potentially tense situations calmly and professionally, resolving conflicts without unnecessary force",
        "Maintained accurate daily logs, incident reports, and visitor records; submitting documentation on time and in line with requirements",
        "Followed strict health & safety, fire safety, and emergency procedures at all times; fully trained in safeguarding awareness",
        "Collaborated with police, emergency services, and venue management to ensure the safety and security of all individuals on-site"
      ]
    },
    {
      "company": "Appcrates Software House, Gujranwala, Pakistan",
      "position": "Mobile Application Developer",
      "startDate": "2021",
      "endDate": "2022",
      "highlights": [
        "Assisted in the design, development, and quality assurance of mobile applications",
        "Worked as part of a team to meet project milestones and communicated technical information clearly to non-technical colleagues",
        "Organised documentation, managed tasks efficiently, and adapted quickly to changing project requirements"
      ]
    }
  ],
  "education": [
    {
      "institution": "BPP University, London",
      "degree": "Master’s in Project Management with Digital Marketing",
      "startDate": "2023",
      "current": true
    },
    {
      "institution": "University of Lahore, Pakistan",
      "degree": "Bachelor of Software Engineering",
      "startDate": "2016",
      "endDate": "2020"
    }
  ],
  "skills": [
    "Active listening",
    "Emotional support",
    "Signposting to services",
    "Safeguarding awareness",
    "Vulnerability awareness",
    "SIA Door Supervision",
    "Access control",
    "Conflict de-escalation",
    "Incident reporting",
    "Health & safety awareness",
    "Confidential record keeping",
    "GDPR & data protection",
    "MS Office Suite",
    "Accurate reporting",
    "Clear spoken & written English",
    "Supporting people with limited English",
    "De-escalation",
    "Intercultural communication",
    "Reliable",
    "Calm under pressure",
    "Honest",
    "Adaptable",
    "Strong work ethic",
    "Empathetic"
  ],
  "languages": [
    {
      "language": "English",
      "fluency": "Fluent"
    },
    {
      "language": "Urdu",
      "fluency": "Native"
    }
  ],
  "certificates": [
    {
      "name": "SIA Licence: Door Supervision"
    },
    {
      "name": "Driving Licence: Full UK Manual"
    },
    {
      "name": "Safeguarding Awareness: Trained"
    },
    {
      "name": "Data Protection & GDPR: Familiar and compliant"
    }
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    ],
    "yearsOfExperience": 6,
    "seniority": "lead",
    "highestEducation": "Master's"
  },
  "verification": {
    "email": true,
    "platform": "freecv.org"
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    "primary": "en"
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