NAMAN YOUSAF

Welfare Officer • Door Supervisor • Support Professional

Compassionate, reliable, and safety-conscious professional with extensive experience across welfare support, resident care, and security services. SIA-licenced Door Supervisor with a strong background in safeguarding, conflict resolution, and building trust within diverse communities. Skilled in providing emotional support, signposting to specialist services, and maintaining professional standards in high-visibility and sensitive environments. Committed to equality, dignity, and the wellbeing of all individuals. Currently completing a Master’s in Project Management to further develop service delivery and organisational leadership skills.

35A High Street, St. Mary Cray, Orpington BR5 4NL
0+
Years experience
0
Languages
0
Skills
Work Experience
Property & Welfare Support Officer
SOS Property Management Limited
2026 — Present
  • Provide daily support to residents, responding to enquiries, concerns, and maintenance requests in a timely and respectful manner
  • Signpost individuals to essential services including housing support, council assistance, healthcare, and community resources
  • Maintain accurate, confidential records and handle sensitive personal information in full compliance with GDPR and data protection standards
  • Build positive, trusting relationships with residents from diverse cultural and social backgrounds, including vulnerable individuals
  • Support health & safety compliance across properties, identifying hazards and reporting issues to management promptly
  • Assist with access arrangements and ensure the security and wellbeing of residents at all times
Welfare Officer — Staff & Resident Support (Hotel Accommodation Setting)
Sharp Catering Limited
2024 — 2026
  • Delivered one-to-one, confidential welfare support to staff and residents, including individuals from refugee and asylum-seeking backgrounds
  • Listened to concerns with empathy, offered practical guidance, and signposted to specialist services such as mental health support, legal aid, housing advice, and healthcare
  • Maintained strict confidentiality at all times and followed safeguarding, data protection, and information-sharing protocols
  • Recorded welfare queries, incidents, and outcomes accurately, producing regular reports for management
  • Promoted wellbeing, inclusion, and equal opportunities across diverse groups through clear, respectful communication
  • Worked collaboratively with hotel management, council teams, and external agencies to resolve concerns and improve resident experiences
SIA Licensed Door Supervisor
FM Security Limited / KK Security Limited / Triton Security / 3V Security
2021 — 2024
  • Managed access control at various sites, verifying identification and enforcing entry policies in compliance with the Licensing Act and venue rules
  • Conducted regular patrols, monitored premises, and maintained a visible presence to deter anti-social behaviour and ensure public safety
  • De-escalated potentially tense situations calmly and professionally, resolving conflicts without unnecessary force
  • Maintained accurate daily logs, incident reports, and visitor records; submitting documentation on time and in line with requirements
  • Followed strict health & safety, fire safety, and emergency procedures at all times; fully trained in safeguarding awareness
  • Collaborated with police, emergency services, and venue management to ensure the safety and security of all individuals on-site
Mobile Application Developer
Appcrates Software House, Gujranwala, Pakistan
2021 — 2022
  • Assisted in the design, development, and quality assurance of mobile applications
  • Worked as part of a team to meet project milestones and communicated technical information clearly to non-technical colleagues
  • Organised documentation, managed tasks efficiently, and adapted quickly to changing project requirements
Skills
Active listeningEmotional supportSignposting to servicesSafeguarding awarenessVulnerability awarenessSIA Door SupervisionAccess controlConflict de-escalationIncident reportingHealth & safety awarenessConfidential record keepingGDPR & data protectionMS Office SuiteAccurate reportingClear spoken & written EnglishSupporting people with limited EnglishDe-escalationIntercultural communicationReliableCalm under pressureHonestAdaptableStrong work ethicEmpathetic
Education
Master’s in Project Management with Digital Marketing
BPP University, London
2023 — Present
Bachelor of Software Engineering
University of Lahore, Pakistan
2016 — 2020
Certifications
SIA Licence: Door Supervision
Current and valid
Driving Licence: Full UK Manual
Clean and valid
Safeguarding Awareness: Trained
Data Protection & GDPR: Familiar and compliant
Languages
English
Fluent
Urdu
Native
References available upon request.
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