Nahuel Sebastian Silva Iglesias

Customer Support & Sales Associate

I am a bilingual (English/Spanish) professional with experience in customer support and sales. My goal is to secure a Customer Service or Sales Representative position where I can apply my problem-solving skills, active listening, and B2B/B2C communication to resolve client inquiries efficiently.

[email protected] Montevideo, Uruguay

Languages

Skills

Work Experience

Customer Support & Sales Associate

Cellular Center NORMISUR SAMontevideo, Uruguay

Jun 2024 — Present

Resolved an average of 30 to 40 technical and product-related customer issues per day, ensuring high customer satisfaction.
Collaborated with sales teams to drive B2C sales. Contributed to a 25% increase in departmental sales through effective team collaboration.
Trained new staff on customer service protocols and product knowledge.

Sales & Customer Service Representative

Chic ParisienMontevideo, Uruguay

Dec 2023 — Feb 2024

Managed high-volume B2C client interactions in a fast-paced retail environment.
Provided tailored product recommendations based on customer needs.
Resolved customer inquiries effectively to drive sales.

Sales & Customer Service Representative

COBOE S.A.Montevideo, Uruguay

Mar 2023 — Jun 2023

Assisted customers with product selection and inquiries.
Handled objections effectively to close sales and improve conversion rates.
Maintained clear communication to ensure a positive customer experience.

Skills

Customer SupportSales NegotiationProblem SolvingTechnical TroubleshootingB2B & B2C CommunicationActive ListeningClient Relationship ManagementObjection HandlingExceeding Sales TargetsBilingual Communication (English/Spanish)

Education

Undergraduate Studies, Physics & Biochemistry

Universidad de la República (UdelaR)

2019 — 2023

High School Graduate (Medicine)

Liceo Nº25

2017 — 2018

Computer Science

Instituto Tecnológico Superior

2015 — 2017

Languages

English

Fluent

Spanish

Native