Naeem Zahid
Manager WFM People and Culture
Experienced HR and People & Culture professional with expertise in HR operations, employee relations, talent management, performance management, employee engagement, compliance, and workplace culture, along with practical experience in Workforce Management (WFM), workforce planning, attendance, scheduling, and productivity monitoring. Seeking a managerial role where I can leverage my people-management and operational expertise to enhance employee performance, optimize workforce efficiency, strengthen HR processes, and contribute to organizational growth.
Pakistan Karachi
0+
Years experience
0
Language
0
Skills
Work Experience
Manager WFM People and Culture
Meta Frolic Labs Pvt Ltd
Mar 2021 — May 2026Pakistan, Karachi
- Led People & Culture initiatives to build a positive, productive, and employee-focused workplace environment.
- Managed employee lifecycle activities including onboarding, employee engagement, performance management, and offboarding.
- Developed and implemented HR policies, procedures, and employee-related processes aligned with organizational objectives.
- Managed employee relations, workplace concerns, grievances, conflict resolution, and disciplinary matters.
- Designed and implemented employee engagement initiatives to improve employee satisfaction, motivation, and retention.
- Coordinated performance management processes, including KPI setting, performance reviews, feedback, and improvement plans.
- Managed attendance, leave management, employee records, and payroll-related inputs in coordination with relevant departments.
- Supported recruitment, selection, on boarding, and workforce integration processes.
- Partnered with department heads and senior management on people-related strategies and organizational requirements.
- Ensured compliance with company policies, employment regulations, and internal HR standards.
- Identified employee development needs and supported training, coaching, and career development initiatives.
- Conducted employee feedback and engagement activities to identify workplace challenges and improvement opportunities.
- Promoted a culture of collaboration, accountability, respect, inclusion, and continuous improvement.
- Prepared HR/MIS reports and people analytics to support management decision-making.
- Led and mentored HR/People & Culture team members while ensuring effective service delivery and policy compliance.
- Implemented initiatives focused on employee experience, organizational culture, retention, and overall workforce effectiveness.
- Led end-to-end Workforce Management operations, including workforce planning, forecasting, scheduling, and capacity management.
- Managed staffing requirements based on business volumes, workload, productivity, and operational targets.
- Monitored real-time and historical workforce performance, attendance, adherence, utilization, and productivity.
- Developed and maintained WFM dashboards, MIS reports, KPI reports, and management analytics.
- Analyzed workforce trends and identified staffing gaps, productivity issues, and operational risks.
- Prepared daily, weekly, and monthly workforce performance reports for senior management.
- Managed shift planning, rosters, break schedules, overtime, and resource allocation.
- Coordinated with Operations and Business teams to ensure optimum workforce availability and coverage.
Workforce Management Senior Analyst
ibex.
Aug 2015 — Feb 2021Pakistan, Karachi
Customer Support Executive / Team Lead
ibex.
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Production Coordinator
airwaves media pvt ltd
Jan 2007 — Dec 2008Pakistan, Karachi
Program coordinator“event’s organizer”
Dadabhoy Institute of Higher Education (DIHE)
Feb 2005 — Nov 2008Pakistan, Karachi
Skills
Workforce AnalyticsTeam LeadershipEmployee EngagementChange ManagementPerformance MetricsProcess ImprovementData VisualizationCustomer Experience
Education
B.A (Economics)
Karachi university
D.com(Diploma in commerce two years program), Commerce
Technical Board
Intermediate, Science
Board of Secondary Education Karachi
Matriculation, Science
Board of Secondary Education Karachi
Languages
English
Intermediate
References available upon request.