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  "basics": {
    "name": "MUSKAAN JOLLY",
    "label": "OPERATIONS MANAGER-WEALTH & FINANCIAL SERVICES",
    "summary": "Detail-oriented professional with 3+ years of experience in financial operations, process management, and client servicing. Skilled in operational reporting, data management, process execution, and handling high-volume tasks with accuracy and efficiency. Strong analytical, problem-solving, and coordination skills with advanced proficiency in Microsoft Excel and back-end operations.",
    "location": "NEW DELHI"
  },
  "work": [
    {
      "company": "BAJAJ CAPITAL LIMITED",
      "position": "ASSISTANT MANAGER | PRIVATE WEALTH| OPERATIONS",
      "location": "NEW DELHI",
      "startDate": "2025-04",
      "current": true,
      "highlights": [
        "Manage PAN India business MIS, revenue tracking, and weekly P&L reporting with high accuracy",
        "Handle back-end servicing and operational support for UHNI clients across insurance, mutual funds, and fixed income products",
        "Ensure timely reconciliation, partner payout processing, and operational reporting with minimal discrepancies",
        "Manage renewal and maturity tracking with proactive client and RM follow-ups",
        "Prepare business reports and operational trackers for management review and audits"
      ]
    },
    {
      "company": "BAJAJ CAPITAL LIMITED",
      "position": "RELATIONSHIP OFFICER | PRIVATE WEALTH| SALES",
      "location": "NEW DELHI",
      "startDate": "2022-12",
      "endDate": "2025-04",
      "highlights": [
        "Customize financial product suggestions, including investments and insurance, to suit individual client needs",
        "Stay informed about market trends, economic changes, and regulatory updates to advise clients on opportunities and risks",
        "Assisted clients with investment and insurance product solutions",
        "Supported portfolio servicing and relationship management for affluent clients"
      ]
    },
    {
      "company": "BLK-MAX SUPER SPECIALITY HOSPITAL",
      "position": "PATIENT CARE COORDINATOR",
      "location": "NEW DELHI",
      "startDate": "2020-08",
      "endDate": "2022-11",
      "highlights": [
        "Proactively resolve patient concerns and inquiries, ensuring high satisfaction and escalating complex issues swiftly",
        "Greet patients warmly, verify personal and insurance information accurately, and facilitate essential documentation",
        "Skilfully manage international patient needs, offering language interpretation, cultural support, and coordinating supplementary services"
      ]
    },
    {
      "company": "BUREAU OF INDIAN STANDARDS",
      "position": "INTERNSHIP | OFFICE MANAGEMENT TRAINEE",
      "location": "NEW DELHI",
      "startDate": "2019-12",
      "endDate": "2020-01",
      "highlights": [
        "Achieved expertise in shorthand, enabling efficient and accurate transcription of meeting proceedings",
        "Demonstrated advanced skills in Microsoft Excel, facilitating in-depth data analysis and informed strategic decision-making",
        "Upheld meticulous attention to detail, ensuring precision and compliance in data management tasks",
        "Delivered exceptional administrative support, streamlining report generation and fostering improved collaboration across departments, resulting in enhanced productivity"
      ]
    }
  ],
  "education": [
    {
      "institution": "NARSEE MONJEE INSTITUTE OF MANAGEMENT STUDIES",
      "degree": "Master of Business Administration",
      "field": "Financial Management",
      "endDate": "2024"
    },
    {
      "institution": "NATIONAL INSTITUTE OF SECURITIES MARKET",
      "degree": "NISM-Series-V-A Mutual Fund Distributors Certification",
      "endDate": "2024"
    },
    {
      "institution": "INTERNATIONAL COLLEGE OF FINANCIAL PLANNING (ICOFP)",
      "degree": "Diploma in Wealth Management",
      "endDate": "2023"
    },
    {
      "institution": "SCHOOL OF OPEN LEARNING (UNIVERSITY OF DELHI)",
      "degree": "Bachelor of Commerce",
      "endDate": "2021"
    },
    {
      "institution": "YOUNG WOMEN CHRISTIAN ASSOCIATION OF DELHI (YWCA of Delhi)",
      "degree": "Diploma in Office Management",
      "endDate": "2020"
    },
    {
      "institution": "SENIOR SECONDARY SCHOOL",
      "degree": "High School Diploma",
      "endDate": "2018"
    }
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  "skills": [
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    "Microsoft Excel",
    "Analytical Skills",
    "Market Research",
    "Problem Solving",
    "Teamwork",
    "Adaptability",
    "Time Management",
    "Attention to Detail",
    "Power Point"
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      "Power Point",
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    "yearsOfExperience": 0,
    "seniority": "lead",
    "highestEducation": "Master's"
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