With 11.0 years' experience in IT industry, seeking a challenging position to utilize my
technical capabilities as an IT Professional in System Administration , with good
communication Skills.
0
Skills
Work Experience
Technical Support Engineer
Global ComputersBelgaum
3rd October 2012 — 30th September 2014
Functions as a 'Help Desk' representative to answer various levels of information technology questions from users demonstrated by monitoring and maintaining request/resolution information.
Performing daily, weekly, monthly maintenance backups/restorative exercises (Backup Exec), reviewing server logs for potential issues, as well as by ensuring that anti-virus software and security patches are routinely updated and functioning (Ensuring overall server configuration integrity.
Updating Anti-Virus for the Clients and Servers
Managing Windows network (users, computers, printers, etc.) with Active Directory
IT Executive
ITC InfotechBangalore
01 December 2014 — 02 November 2018
Installing SSL certificates in all the Application Servers and Workstations of the Hotes remotely by constant interaction with Hotel’s IT Manager, IT Director, Systems administrator and Network Engineer.
Working with IIS Manager (Web Server) and TCP ports.
Performing Oracle password change and Credit card encryption to provide Security updates.
Perform Server swaps and Opera application migration from Server 2003 to Server 2008.
Technical Support Engineer
DXC.technologyBangalore
5th November 2018 — 28 January 2021
Managing the complete IT Infrastructure of the Enterprise.
Level 1 troubleshooting to Energy Trading Company – Mercuria and to its clients globally.
Ticketing tool (HEAT) as Service Manager.
Troubleshooting all Trading applications – ENDUR, ICTS, Alchemy, C-Flow, Netpas, ICE, and Global VisionEtc.
Maintaining the compliance of the company (US, UK, Europe and Asia) for Traders and Non-Traders and based on which providing the archived email groups.
Email archiving process – Enterprise Vault.
SCOM – System Center Operation Manager – Monitoring the critical alerts and reporting to respective level 2 and application support teams when found critical.
Performing the joiners and leavers process fully of the employees according to the process setup.
RSA Secure ID (VPN), account setup, enabling types of token code (Software token, Hardware token (On Demand Token) and troubleshooting issues of users when having issues connecting to company Portal virtually.
Active Directory – Account Lock, Password Reset, telephone number change, adding to required security groups, add to distribution lists based on approval, creating security groups, removing users from groups (Leavers), moving/changing users to respective Organizational Units.
Handling the tickets within stipulated SLA and OLA defined and setup by organization
Installing and updating the antivirus to user’s machines – System Center End Point Protection [SCEP]
Remote Engineer
NTT IndiaBangalore
1st February 2021 — Apr 2021
JOB RESPONSIBILITIES (Project Didn’t start)
Systems Administrator
AdvarraBangalore
21 May 2021 — 18 Sept 2026
Management of Onboarding and Offboarding of user accounts in Active Directory, O365, Intune, Entra, Exchange, Slack and Okta.
Registering support case with Vendor/Service provider for in-warranty systems and tracking resolution.
Applying operating system updates, patches, and remediate security vulnerabilities for servers and End user laptops.
Installing / Updating applications required by users via Kaseya.