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  "basics": {
    "name": "MUHAMMED ZAIEED T.K",
    "label": "Reservation Executive",
    "email": "zaeed896@gmail.com",
    "summary": "I am a highly motivated and energetic ticketing and reservation executive with hands-on\nexperience in customer service and travel portals. Specialized in tools like TripJack, TBO, Air IQ,\nand MakeMyTrip, I have successfully handled reservations and ticket issuance. Dedicated to\nensuring optimal customer satisfaction, I thrive in fast-paced and team-oriented environments.",
    "location": "Kozhikode, India"
  },
  "work": [
    {
      "company": "Calicut International Airport",
      "position": "Trainee Ground Staff",
      "location": "Calicut",
      "highlights": [
        "Assisted in general support roles at the airport, ensuring smooth customer service flow"
      ]
    },
    {
      "company": "Rana tours and Travels",
      "position": "Reservation Executive",
      "highlights": [
        "manages customer bookings and inquiries for hotels, airlines, or events, ensuring accurate record-keeping, processing payments, and providing excellent customer service."
      ]
    },
    {
      "company": "Gulf Tours And Travels",
      "position": "Reservation Executive",
      "highlights": [
        "manages customer bookings and reservations for travel, hotels, or events, ensuring accuracy and providing excellent customer service. They handle inquiries, process reservations, manage cancellations and modifications, and maintain detailed records ."
      ]
    },
    {
      "company": "Sasco Saudi Arabia",
      "position": "Station Supervisor",
      "startDate": "2019",
      "endDate": "2024",
      "highlights": [
        "Managed and oversaw a team of employees, ensuring effective performance",
        "Delegated tasks and managed performance to meet established standards",
        "Facilitated communication between employees and upper management"
      ]
    },
    {
      "company": "Everfly Holidays",
      "position": "Reservation Executive",
      "location": "Kozhikode",
      "startDate": "2024-10",
      "current": true,
      "highlights": [
        "Handle flight reservations and itinerary planning using TripJack, TBO, Air IQ, Alhind, and MakeMyTrip",
        "Assist clients with booking, cancellation, fare rules, and changes",
        "Ensure accurate documentation and quality customer service"
      ]
    }
  ],
  "education": [
    {
      "institution": "Periyar University",
      "degree": "Bachelor of Business Administration",
      "field": "Business Administration"
    },
    {
      "institution": "JDT Islam HSS",
      "degree": "Higher Secondary"
    },
    {
      "institution": "Govt Ganapath Boys HSS",
      "degree": "SSLC"
    }
  ],
  "skills": [
    "TripJack",
    "TBO",
    "Air IQ",
    "Alhind",
    "MakeMyTrip",
    "Akbar",
    "Gallileo",
    "Sabre"
  ],
  "languages": [
    {
      "language": "Malayalam",
      "fluency": "Native"
    },
    {
      "language": "English",
      "fluency": "Advanced"
    },
    {
      "language": "Hindi",
      "fluency": "Intermediate"
    },
    {
      "language": "Arabic",
      "fluency": "beginner"
    }
  ],
  "referencesMode": "on-request",
  "x-customSections": [
    {
      "name": "Training / Courses",
      "items": [
        {
          "name": "Diploma in Aviation Hospitality and Airport Management",
          "summary": "Akbar Academy of Airline Studies"
        },
        {
          "name": "IATA Foundation in Travel and Tourism",
          "summary": "Akbar Academy of Airline Studies"
        }
      ]
    }
  ],
  "availability": {
    "status": "open",
    "sponsorship": false
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      "Business Administration",
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    "yearsOfExperience": 8,
    "seniority": "lead",
    "highestEducation": "Bachelor's"
  },
  "verification": {
    "email": true,
    "platform": "freecv.org"
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    "lastModified": "2026-07-05T17:49:16.183Z",
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}