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  "basics": {
    "name": "Muhammad Ibrahim",
    "label": "Hospitality Operations Manager",
    "summary": "Experienced Hospitality and Food & Beverage Operations Professional with a strong background in hospitality operations, F&B management, restaurant and café operations, kitchen operations, inventory management, procurement, supplier management, staff supervision, customer service, cost control, menu planning, food safety, hygiene, event coordination, and operational reporting. Experienced in managing daily operations, supervising and training staff, coordinating purchasing and inventory activities, maintaining service and quality standards, and supporting events and catering operations. Proficient in Microsoft Dynamics AX 2012 ERP for inventory management, procurement transactions, stock reconciliation, production records, and operational reporting. MBA-qualified professional with training in Food Safety & Hygiene, Food & Beverage Operations, and Inventory Management.",
    "location": "Peshawar / Swabi, Pakistan"
  },
  "work": [
    {
      "company": "Consulate General Peshawar, Pakistan",
      "position": "Operations Manager – USEA",
      "location": "Peshawar, Pakistan",
      "highlights": [
        "Led daily hospitality, Food & Beverage, kitchen, service, and operational activities to ensure efficient and high-quality service delivery",
        "Supervised, trained, and coordinated staff to maintain productivity, service quality, food safety, and operational efficiency",
        "Supported staff recruitment, onboarding, orientation, training, duty allocation, and performance management",
        "Managed staff scheduling and workforce coordination to meet daily operational requirements",
        "Developed and implemented SOPs to maintain consistent operational and service standards",
        "Monitored guest satisfaction and customer service, addressing feedback and service concerns professionally",
        "Managed inventory, stock control, purchasing, procurement, receiving, storage, and stock reconciliation",
        "Coordinated with suppliers and vendors regarding product quality, availability, pricing, and timely deliveries",
        "Supported budgeting, cost control, food cost management, and waste reduction",
        "Coordinated menu planning, recipe requirements, production planning, and food quality with chefs and F&B teams",
        "Ensured compliance with Food Safety, Food Hygiene, HACCP principles, sanitation, health and safety, and quality standards",
        "Monitored food preparation, presentation, portion control, service standards, and product quality",
        "Coordinated events, catering services, special functions, and hospitality requirements",
        "Maintained operational reports, inventory records, purchasing documentation, and management information",
        "Worked with cross-functional teams to achieve operational objectives and service standards"
      ]
    },
    {
      "company": "Trojan Holding Construction LLC – Abu Dhabi, UAE",
      "position": "HR Assistant",
      "location": "Abu Dhabi, UAE",
      "startDate": "2019-04",
      "highlights": [
        "Maintained employee records, personnel files, databases, and HR documentation",
        "Supported recruitment administration, employee onboarding, staff records, and personnel documentation",
        "Updated payroll, attendance, and leave records",
        "Prepared duty rosters, staff schedules, and leave schedules",
        "Supported payroll administration through accurate time and attendance records",
        "Prepared weekly management reports and maintained filing systems",
        "Supported daily office administration and supervised administrative personnel",
        "Managed office supply inventory and coordinated supply orders",
        "Maintained meeting minutes and followed up on management-assigned tasks",
        "Coordinated correspondence with the main office and suppliers"
      ]
    },
    {
      "company": "U.S. Embassy Islamabad, Pakistan",
      "position": "F&B Coordinator – USEA",
      "location": "Islamabad, Pakistan",
      "highlights": [
        "Led daily hospitality, Food & Beverage, kitchen, service, and operational activities to ensure efficient and high-quality service delivery while implementing F&B module in Microsoft Dynamics AX 2012",
        "Supervised, trained, and coordinated staff to maintain productivity, service quality, food safety, and operational efficiency",
        "Supported staff recruitment, onboarding, orientation, training, duty allocation, and performance management",
        "Managed staff scheduling and workforce coordination to meet daily operational requirements",
        "Developed and implemented SOPs to maintain consistent operational and service standards",
        "Monitored guest satisfaction and customer service, addressing feedback and service concerns professionally",
        "Managed inventory, stock control, purchasing, procurement, receiving, storage, and stock reconciliation",
        "Coordinated with suppliers and vendors regarding product quality, availability, pricing, and timely deliveries",
        "Supported budgeting, cost control, food cost management, and waste reduction",
        "Coordinated menu planning, recipe requirements, production planning, and food quality with chefs and F&B teams",
        "Ensured compliance with Food Safety, Food Hygiene, HACCP principles, sanitation, health and safety, and quality standards",
        "Monitored food preparation, presentation, portion control, service standards, and product quality",
        "Coordinated events, catering services, special functions, and hospitality requirements",
        "Maintained operational reports, inventory records, purchasing documentation, and management information",
        "Worked with cross-functional teams to achieve operational objectives and service standards"
      ]
    }
  ],
  "education": [
    {
      "institution": "Preston University Peshawar, Pakistan",
      "degree": "Master of Business Administration",
      "field": "Human Resource Management",
      "endDate": "2012"
    },
    {
      "institution": "Board of Technical Education Peshawar, Pakistan",
      "degree": "Diploma in Information Technology",
      "endDate": "2007"
    }
  ],
  "skills": [
    "Hospitality Operations",
    "Food & Beverage Management",
    "Inventory Management",
    "Procurement",
    "Supplier Management",
    "Staff Supervision",
    "Cost Control",
    "Menu Planning",
    "Food Safety",
    "Event Coordination",
    "Operational Reporting",
    "Microsoft Dynamics AX 2012 ERP",
    "Food & Beverage Operations",
    "Hotel Operations",
    "Restaurant & Café Operations",
    "Guest & Customer Service",
    "Team Leadership",
    "Staff Training & Development",
    "Staff Scheduling",
    "Recruitment & Onboarding Support",
    "Stock Control",
    "Procurement & Purchasing",
    "Supplier & Vendor Management",
    "Budgeting & Cost Control",
    "Food Cost Management",
    "Recipe Costing",
    "Food Safety & Hygiene",
    "HACCP Principles",
    "Health & Safety",
    "Quality Control",
    "SOPs",
    "Event & Catering Management",
    "POS Operations",
    "ERP Systems",
    "Microsoft Dynamics AX 2012 / ERP",
    "Microsoft Excel",
    "Microsoft Word",
    "Microsoft PowerPoint",
    "Microsoft Outlook",
    "POS Systems",
    "Inventory Management Systems",
    "Purchase Orders",
    "Transfer Orders",
    "Production Orders",
    "Movement & Counting Journals",
    "Data Management",
    "Leadership & Team Management",
    "Customer & Guest Service",
    "Staff Training",
    "Operational Planning",
    "Procurement & Supplier Coordination",
    "Inventory & Stock Control",
    "Problem Solving",
    "Communication",
    "Documentation & Reporting",
    "Administration",
    "Cross-Functional Collaboration"
  ],
  "languages": [
    {
      "language": "Urdu",
      "fluency": "Native"
    },
    {
      "language": "English",
      "fluency": "Fluent"
    }
  ],
  "certificates": [
    {
      "name": "Food Safety & Hygiene Training"
    },
    {
      "name": "Food & Beverage Operations Training"
    },
    {
      "name": "F&B Management – Microsoft Dynamics AX 2012 ERP"
    },
    {
      "name": "Food & Beverage Operations & Service"
    }
  ],
  "awards": [
    {
      "title": "Certificate of Appreciation",
      "date": "2025-06",
      "awarder": "Consulate General Peshawar, Pakistan",
      "summary": "Recognized for outstanding performance and contribution to the effective management of hospitality operations."
    },
    {
      "title": "Certificate of Appreciation",
      "date": "2024-12",
      "awarder": "Consulate General Peshawar, Pakistan",
      "summary": "Acknowledged for exemplary service and dedication to improving guest satisfaction."
    },
    {
      "title": "Employee of the Month",
      "date": "2024",
      "awarder": "U.S. Embassy Islamabad, Pakistan",
      "summary": "Selected as Employee of the Month for exceptional contributions to Food & Beverage operations."
    }
  ],
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    "sponsorship": false
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    "yearsOfExperience": 114,
    "seniority": "lead",
    "highestEducation": "Master's"
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