Muhammad Ibrahim

Hospitality Operations Manager

Experienced Hospitality and Food & Beverage Operations Professional with a strong background in hospitality operations, F&B management, restaurant and café operations, kitchen operations, inventory management, procurement, supplier management, staff supervision, customer service, cost control, menu planning, food safety, hygiene, event coordination, and operational reporting. Experienced in managing daily operations, supervising and training staff, coordinating purchasing and inventory activities, maintaining service and quality standards, and supporting events and catering operations. Proficient in Microsoft Dynamics AX 2012 ERP for inventory management, procurement transactions, stock reconciliation, production records, and operational reporting. MBA-qualified professional with training in Food Safety & Hygiene, Food & Beverage Operations, and Inventory Management.

Peshawar / Swabi, Pakistan
0+
Years experience
0
Languages
0
Skills
Work Experience
Operations Manager – USEA
Consulate General Peshawar, Pakistan
07-Jun-2024 — 25-Jul-2026Peshawar, Pakistan
  • Led daily hospitality, Food & Beverage, kitchen, service, and operational activities to ensure efficient and high-quality service delivery
  • Supervised, trained, and coordinated staff to maintain productivity, service quality, food safety, and operational efficiency
  • Supported staff recruitment, onboarding, orientation, training, duty allocation, and performance management
  • Managed staff scheduling and workforce coordination to meet daily operational requirements
  • Developed and implemented SOPs to maintain consistent operational and service standards
  • Monitored guest satisfaction and customer service, addressing feedback and service concerns professionally
  • Managed inventory, stock control, purchasing, procurement, receiving, storage, and stock reconciliation
  • Coordinated with suppliers and vendors regarding product quality, availability, pricing, and timely deliveries
  • Supported budgeting, cost control, food cost management, and waste reduction
  • Coordinated menu planning, recipe requirements, production planning, and food quality with chefs and F&B teams
  • Ensured compliance with Food Safety, Food Hygiene, HACCP principles, sanitation, health and safety, and quality standards
  • Monitored food preparation, presentation, portion control, service standards, and product quality
  • Coordinated events, catering services, special functions, and hospitality requirements
  • Maintained operational reports, inventory records, purchasing documentation, and management information
  • Worked with cross-functional teams to achieve operational objectives and service standards
HR Assistant
Trojan Holding Construction LLC – Abu Dhabi, UAE
Apr 2019 — 06-Jun-2024Abu Dhabi, UAE
  • Maintained employee records, personnel files, databases, and HR documentation
  • Supported recruitment administration, employee onboarding, staff records, and personnel documentation
  • Updated payroll, attendance, and leave records
  • Prepared duty rosters, staff schedules, and leave schedules
  • Supported payroll administration through accurate time and attendance records
  • Prepared weekly management reports and maintained filing systems
  • Supported daily office administration and supervised administrative personnel
  • Managed office supply inventory and coordinated supply orders
  • Maintained meeting minutes and followed up on management-assigned tasks
  • Coordinated correspondence with the main office and suppliers
F&B Coordinator – USEA
U.S. Embassy Islamabad, Pakistan
Islamabad, Pakistan
  • Led daily hospitality, Food & Beverage, kitchen, service, and operational activities to ensure efficient and high-quality service delivery while implementing F&B module in Microsoft Dynamics AX 2012
  • Supervised, trained, and coordinated staff to maintain productivity, service quality, food safety, and operational efficiency
  • Supported staff recruitment, onboarding, orientation, training, duty allocation, and performance management
  • Managed staff scheduling and workforce coordination to meet daily operational requirements
  • Developed and implemented SOPs to maintain consistent operational and service standards
  • Monitored guest satisfaction and customer service, addressing feedback and service concerns professionally
  • Managed inventory, stock control, purchasing, procurement, receiving, storage, and stock reconciliation
  • Coordinated with suppliers and vendors regarding product quality, availability, pricing, and timely deliveries
  • Supported budgeting, cost control, food cost management, and waste reduction
  • Coordinated menu planning, recipe requirements, production planning, and food quality with chefs and F&B teams
  • Ensured compliance with Food Safety, Food Hygiene, HACCP principles, sanitation, health and safety, and quality standards
  • Monitored food preparation, presentation, portion control, service standards, and product quality
  • Coordinated events, catering services, special functions, and hospitality requirements
  • Maintained operational reports, inventory records, purchasing documentation, and management information
  • Worked with cross-functional teams to achieve operational objectives and service standards
Skills
Hospitality OperationsFood & Beverage ManagementInventory ManagementProcurementSupplier ManagementStaff SupervisionCost ControlMenu PlanningFood SafetyEvent CoordinationOperational ReportingMicrosoft Dynamics AX 2012 ERPFood & Beverage OperationsHotel OperationsRestaurant & Café OperationsGuest & Customer ServiceTeam LeadershipStaff Training & DevelopmentStaff SchedulingRecruitment & Onboarding SupportStock ControlProcurement & PurchasingSupplier & Vendor ManagementBudgeting & Cost ControlFood Cost ManagementRecipe CostingFood Safety & HygieneHACCP PrinciplesHealth & SafetyQuality ControlSOPsEvent & Catering ManagementPOS OperationsERP SystemsMicrosoft Dynamics AX 2012 / ERPMicrosoft ExcelMicrosoft WordMicrosoft PowerPointMicrosoft OutlookPOS SystemsInventory Management SystemsPurchase OrdersTransfer OrdersProduction OrdersMovement & Counting JournalsData ManagementLeadership & Team ManagementCustomer & Guest ServiceStaff TrainingOperational PlanningProcurement & Supplier CoordinationInventory & Stock ControlProblem SolvingCommunicationDocumentation & ReportingAdministrationCross-Functional Collaboration
Education
Master of Business Administration, Human Resource Management
Preston University Peshawar, Pakistan
Diploma in Information Technology
Board of Technical Education Peshawar, Pakistan
Certifications
Food Safety & Hygiene Training
Food & Beverage Operations Training
F&B Management – Microsoft Dynamics AX 2012 ERP
Food & Beverage Operations & Service
Languages
Urdu
Native
English
Fluent
Awards and Recognitions
Certificate of Appreciation
Consulate General Peshawar, Pakistan
Jun 2025

Recognized for outstanding performance and contribution to the effective management of hospitality operations.

Certificate of Appreciation
Consulate General Peshawar, Pakistan
Dec 2024

Acknowledged for exemplary service and dedication to improving guest satisfaction.

Employee of the Month
U.S. Embassy Islamabad, Pakistan
2024

Selected as Employee of the Month for exceptional contributions to Food & Beverage operations.

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