MUGO MERCY NJOKI

Accounting and Administrative professional with 7 years of experience in financial reporting, account management, and administrative coordination. Skilled in reconciling accounts, managing budgets, and ensuring compliance with financial policies. Seeking to leverage expertise in finance and administration to contribute effectively to a dynamic team.

Nairobi, Kenya

Language

Skills

Certification

Work Experience

Accountant (Receivables)

Kenyatta University Teaching, Referral & Research Hospital (KUTRRH)Nairobi

May 2023 — Present

Reconcile insurance and corporate accounts by comparing hospital records with insurer and corporate statements, investigating and resolving any discrepancies
Monitor insurance and corporate debtors' accounts to ensure timely follow-up on outstanding balances and support effective debt collection
Prepare weekly statements of accounts for insurance companies and corporate clients for management review and necessary adjustments
Support month-end and year-end closing processes through timely account reconciliations and preparation of reconciliation schedules
Analyze reports generated from the Hospital Management Information System (HMIS) and reconcile them with SMART reports and supporting physical documents to ensure accuracy and completeness
Verify that all insurance claim documents meet KUTRRH policies, contractual requirements, and finance procedures before submission
Work closely with the Credit Control, Billing, Revenue and Finance teams to resolve account queries, payment variances and reconciliation issues
Liaise with insurance companies and corporate clients to address account-related concerns, outstanding claims and payment discrepancies
Allocate payments accurately to customer accounts and ensure receipts are correctly reflected in the accounting records
Prepare reconciliation reports and other financial reports required by supervisors to support decision-making and financial reporting
Maintain complete and organized financial records to facilitate internal and external audits
Ensure compliance with KUTRRH financial policies, credit control procedures and internal controls in all reconciliation and accounts management activities
Investigate rejected, underpaid or delayed claims and follow up with the relevant insurers to facilitate prompt resolution
Monitor ageing reports and identify overdue accounts requiring follow-up or escalation
Participate in continuous improvement initiatives aimed at enhancing reconciliation processes, reporting accuracy and revenue collection
Perform any other finance and accounting duties as assigned by the Finance Manager or immediate supervisor

Administrative officer

Spine Clinic Africa LtdNairobi

May 2021 — Aug 2022

Ensure timely and efficient follow up on Insurance tie up, Pending insurance payment updates and follow up on payments
Share monthly reports clients Statement of accounts by the 25th of every month with the board and measure put in place for all the outstanding claim
Notify the management for discrepancies on claims submitted well stating the causes and how the department is planning to close the outstanding claims and the same time minimizing or avoiding loses
CME, seminar and awareness talk organization, full co-ordination and regular follow ups
Marketing activities for our clinic in Nairobi and periphery as well
Respond to patients accordingly and all intermediaries enquiries both locally and internationally in a professional manner
Data records: Maintain accurate data for the patients' peripheral clinic in Kenya as well other East African Countries and Ensuring the confidentiality and security of files and filing systems
File preparation for Nairobi clinic and peripheral clinic in Kenya as well other East African Countries and review all financial documentation (Petty Cash Vouchers, Journal Vouchers
Promotion of clinic and marketing activities. They include, distribution of fliers and doctors' visiting cards to specific area like pharmacy, Churches, Insurances, clinical officer's clinic
Tasked with follow-up and the renewal of all the facility licenses and for the practitioners
To search and provide all Kinds of informative information for the hospital growth and expansion
Maintaining all the bank records, performing primary bank statements reconciliations
Ensuring that all MED360 accounting transactions are posted correctly and timely and that data is posted and backed up on a daily basis to the main server in India Head office
Occasionally traveling to the Insurance companies to deliver reports, files to the respective claims departments
Coordinating schedules, arranging meetings, distributing memos and reports and ensuring that everyone is kept current of necessary company news and information

Finance and Operations Officer

Social Welfare Development ProgrammeKajiado

Nov 2018 — Oct 2020

Lead in preparing n tracking and evaluating of inward and outwards bound budget relating to projects, monitoring and evaluation, administration and personnel
Ensure strict compliance with the Organization policy regulations, donor contracts and statutory requirements in all transactions and Operations
Prepare and ensure timely dissemination of monthly, quarterly and annual expenditure forecasts, and income projections
Undertake monthly, quarterly bank and cash reconciliations relating to all transaction and Operations of the Organization
Review and approve all financial transactions relating to projects, monitoring and evaluation and administrations and personnel
Initiate all payments whether physical or online relating to projects, monitoring and evaluation administrations and personnel
Act as a custodian of the Organizations assets, staff, time, funds, equipment, software and information and undertake monthly assets reconciliation by updating an asset register
Prepare and submit accurate and timely monthly, quarterly and annual financial human resource management reports for consumption of the Executive Director, Executive committee and partners
Maintain comprehensive, functional and reliable accounting, human resource and information management technology
Oversee the strict enforcement of and compliance with the Organization policies particularly those relating to Finance and resource mobilization, Human resource management, staff welfare, procurement, ICT, Motor/vehicle and transport per-diem
Participate in Institutional capacity assessment meeting and capacity strengthening activities of the Organization and those initiated by our Partners
Organize and prepare the organization for regular internal audit, project specific audit and annual board audit ensuring proper management of audit records
Lead in identifying, analyzing, qualifying and engaging of vendors and contractors in strict compliance with the organization policies and existing donor contracts
Directly ensuring the safety and security of all the Organization assets with all necessary and relevant linkages, consultations and considerations
Ensuring proper entries and management of project activities including movements, appointments and any other important information in the office diary for record purposes
Assisting out staff in undertaking bookkeeping and other basic and delegated accounting activities including work-planning, budgeting, requisitioning, resourcing, tracking, compiling of supporting records, filing, reporting
Acting as the custodian of and focal reference point for all inwards and outwards bound communication elating to finance, administration and operations of SOWED Kenya
Ably representing the organization in participating and managing meetings with staff, partners and stakeholder on need-be-basis
Supporting the Executive Director and the Programme/Project Team in resource mobilization and strategy
Performing any other delegated task, duties and responsibilities assigned by the Executive Director

Accountant (Receivable)

Adrian Kenya LimitedNairobi

Nov 2016 — Oct 2018

Reconcile the accounts receivable ledger to endure all payments are accounted for and properly posted. The customers include Safaricom PLC, Huawei Kenya, KPLC, Telkom Kenya and other new customers
Prepare and Posting of Customers invoices (Receivables) in the system and off-the system for payments purposes and sharing and sharing with the customers to ensure monthly income is assured and financial targets have been met
Process accounts and incoming payments in compliance with financial policies and procedure
Perform day to day financial transactions, including verifying, classifying, computing, posting and recording accounts receivables' data
Identify the any discrepancies if any or should it arise, find out what is the course and resolve clients' billing issues
Facilitate payment of invoices due by sending bill reminders and contacting clients
Prepare and submit the liability report to the customer(s)
Produce monthly reports i.e. ageing reports, analysis of accounts etc. as may be requested by management
Maintain the customers file. This is to facilitate and smoothen the Audit process and to resolve customers concerns that may arise in the future
Assist with month end closures
Any other job as may be assigned from time to time

Relationship Officer

Equity bank (k) ltdNairobi

Sep 2014 — Oct 2015

Provides the following “paying and receiving” services to customers and other Branch staff according to Equity Bank Policies and Procedures
Performs other customer service activities i.e. with questions/problems on accounts, by promoting Equity Bank services all in a professional manner
Ensures adequate control over Bank's assets by recording all transactions according to established procedures (i.e., receives, verifies and re-straps currency from vault, reports cash transactions greater than KS 100,000/-, maintain authorized currency levels and controls, and balances daily
Completes and maintains all Equity Bank assigned records and reports in a current, accurate and confidential manner
Complies with Security policies and procedures. Tis is during the morning
Opening of the bank halls and closing in the evening
Approves checks as authorized and seeks prior approval for all cashed checks in excess of approval limit set at my level
Provides quality and Standard on the job training to new Tellers. This is during the training of the ʻ ʼ Wings to Fly ʼ ʼ and new officers on Board
Provide information and guidance to customers regarding products and services. Such include the credit cards and Equitel lines to access for money at the ʻ comfort of their home ʼ and make payments online
Identify customer needs/opportunities and make appropriate referrals to achieve Branch goals as assigned from time to time. This goal determines the annual appraisal
Adhere to all Equity Bank Policies and Procedures relevant to my job assignments and function as more fully described within the Equity Bank Operations and Procedures Manual

Skills

Financial ReportingAccounts ReceivableBudget ManagementAccount ReconciliationFinancial AnalysisComplianceCustomer Relationship ManagementData ManagementAudit CoordinationResource MobilizationAbility to manage and review of monthly organizational financial reports including financial statements, balance sheet and cash flowAbility to manage the financial accounting and reporting functions, Office and staffReviewing internal controls and financial guidelines and procedures to make recommendations for further improvementsKnowledge on computerized accounting Sage, Pastel, Quick books, Peachtree, Sage and TallyAbility to complete tax returns including filling of monthly returns to Kenya revenue authorityAbility to manage customers professionally in the delivery of company services and productsKeen on maintaining high customer services quality standardsAbility to inculcate a culture of team and team spirit and sharing of efforts in achieving organizational goals, good working knowledge of a computerized accounting environment preferably an ERP system such as Pastel.Excellent financial and business acumen.Excellent organizational and planning skills.

Education

Bachelor of Business Management, Finance and Banking Option

Moi University

Mar 2012 — Dec 2018Second class upper division

Certified Public Accountant (CPA) Finalist

Pinnacle Business school

2010 — Jun 2013

Computerized Accounting

The Computer Society Of Kenya

Oct 2011 — Nov 2011

Bachelors of Business management, Finance and Banking Option

Moi University

03/2012 — 12/2018Second class upper division

CPA(K), Certified public accountant finalist

Pinnacle Business school

2010 — 06/2013

Certifications

Certified Public Accountant of Kenya

KASNEB

References

Jedidah Maranga

Senior Accountant · Kenyatta University Teaching, Referral & Research Hospital (KUTRRH)

[email protected] · +254 723 454 149

John Gakunyi

Managing Partner · Acemil Consulting Limited

[email protected] · +254 727 262 825

Evans Kihar

Operations Manager · Equity Bank Kenya Limited

[email protected] · +254713384424

Languages

English

Fluent