{
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  "basics": {
    "name": "Motlatsi Phakisi",
    "label": "Retail Operations Assistant",
    "summary": "Experienced Retail Operations Assistant with a strong background in customer service and sales. Proven ability to enhance customer satisfaction through effective communication and problem resolution, while efficiently managing stock and POS operations. Committed to optimizing retail processes and fostering positive client relationships to drive store performance. Recognized for analytical problem-solving skills and a collaborative approach to team efforts.",
    "location": "Johannesburg, Gauteng, South Africa"
  },
  "work": [
    {
      "company": "Clicks Store",
      "position": "Shop Assistant/Cashier",
      "location": "Soweto,Dobsonvile",
      "startDate": "2025-10",
      "current": true,
      "highlights": [
        "Customer Service: Greeting more than 200 customers a day, answering queries, offering recommendations, and resolving complaints.",
        "Sales & POS Operations: Processing payments (cash, credit), handling refunds, and operating tills for more than 100 transactions a day.",
        "Stock Management: Restocking shelves, processing, labelling, and organizing 50 incoming deliveries a day."
      ]
    },
    {
      "company": "Lufhereng Primary School",
      "position": "Teacher’s Assistance",
      "location": "Lufhereng,Roodepoort",
      "startDate": "2022",
      "highlights": [
        "Reinforced learning concepts for 50 students through small group sessions",
        "Planned lessons and prepared materials for 6 classes",
        "Conducted reading sessions for 50 students, engaging them in their reading activities.",
        "Oversaw group activities and laboratory experiments for 30 participants",
        "Offered specialized support to 2 students with special educational needs (SEN)"
      ]
    }
  ],
  "education": [
    {
      "institution": "University Of South Africa",
      "degree": "Higher Certificate in Accounting Science",
      "field": "Accounting",
      "startDate": "2025",
      "endDate": "2026",
      "score": "120"
    },
    {
      "institution": "",
      "degree": ""
    },
    {
      "institution": "Tetelo Secondary School",
      "degree": "Grade 12",
      "field": "General Stream",
      "startDate": "2014",
      "endDate": "2018"
    }
  ],
  "skills": [
    "Analytical & quantitative problem-solving",
    "Client services & customer relationship management",
    "Retail operation (POS, security, Compliance)",
    "Teamwork & collaboration",
    "Structured communication & reporting writing"
  ],
  "languages": [
    {
      "language": "sesotho",
      "fluency": "Advanced"
    },
    {
      "language": "English",
      "fluency": "Fluent"
    }
  ],
  "references": [
    {
      "name": "Mr Paul Stephen",
      "title": "Manager",
      "company": "Clicks Store",
      "phone": "0815430673"
    },
    {
      "name": "Mrs Hope",
      "title": "Shop Assitant Manager",
      "company": "Clicks Store",
      "relationship": "Mananger",
      "phone": "0712892583"
    },
    {
      "name": "MR Rwai-Rwai",
      "title": "Principal",
      "company": "Lufhereng Primary School",
      "relationship": "Principal",
      "phone": "0110389708"
    }
  ],
  "referencesMode": "show",
  "availability": {
    "status": "open",
    "locations": [
      "Johannesburg",
      "Gauteng"
    ],
    "workType": [
      "hybrid",
      "remote"
    ],
    "employmentType": [
      "full-time"
    ]
  },
  "ats": {
    "keywords": [
      "Shop Assistant/Cashier",
      "Clicks Store",
      "Teacher’s Assistance",
      "Lufhereng Primary School",
      "Accounting",
      "General Stream",
      "Analytical & quantitative problem-solving",
      "Client services & customer relationship management",
      "Retail operation (POS, security, Compliance)",
      "Teamwork & collaboration",
      "Structured communication & reporting writing",
      "sesotho",
      "English",
      "Retail Operations Assistant"
    ],
    "yearsOfExperience": 5,
    "seniority": "mid",
    "highestEducation": "Certificate"
  },
  "verification": {
    "email": true,
    "platform": "freecv.org"
  },
  "i18n": {
    "primary": "en"
  },
  "meta": {
    "version": "1.2.2",
    "canonical": "https://livelink.cv/motlatsi-phakisi/cv.json",
    "lastModified": "2026-09-16T17:32:27.029Z",
    "generator": "FreeCV.org"
  }
}