Motlatsi Phakisi

Retail Operations Assistant

Experienced Retail Operations Assistant with a strong background in customer service and sales. Proven ability to enhance customer satisfaction through effective communication and problem resolution, while efficiently managing stock and POS operations. Committed to optimizing retail processes and fostering positive client relationships to drive store performance. Recognized for analytical problem-solving skills and a collaborative approach to team efforts.

Johannesburg, Gauteng, South Africa
0+
Years experience
0
Languages
0
Skills
Work Experience
Shop Assistant/Cashier
Clicks StoreSoweto,Dobsonvile
Oct 2025 — Present
  • Customer Service: Greeting more than 200 customers a day, answering queries, offering recommendations, and resolving complaints.
  • Sales & POS Operations: Processing payments (cash, credit), handling refunds, and operating tills for more than 100 transactions a day.
  • Stock Management: Restocking shelves, processing, labelling, and organizing 50 incoming deliveries a day.
Teacher’s Assistance
Lufhereng Primary SchoolLufhereng,Roodepoort
2022
  • Reinforced learning concepts for 50 students through small group sessions
  • Planned lessons and prepared materials for 6 classes
  • Conducted reading sessions for 50 students, engaging them in their reading activities.
  • Oversaw group activities and laboratory experiments for 30 participants
  • Offered specialized support to 2 students with special educational needs (SEN)
Skills
Analytical & quantitative problem-solvingClient services & customer relationship managementRetail operation (POS, security, Compliance)Teamwork & collaborationStructured communication & reporting writing
Education
Higher Certificate in Accounting Science, Accounting
University Of South Africa
2025 — Expected 2026120
Grade 12, General Stream
Tetelo Secondary School
2014 — 2018
References
Mr Paul Stephen
Manager · Clicks Store
0815430673
Mrs Hope
Shop Assitant Manager · Clicks Store
Mananger
0712892583
MR Rwai-Rwai
Principal · Lufhereng Primary School
Principal
0110389708
Languages
sesotho
Advanced
English
Fluent