Results-driven BPO professional with over 11 years of experience in Customer Service and Technical Support, supporting global clients across voice, email, and chat channels. Proven track record in delivering high-quality customer experiences, resolving complex technical issues, managing account-related concerns, and handling service escalations while consistently meeting strict SLAs, KPIs, and compliance standards.
I worked as a contractor with Simple.biz for six months, providing website maintenance and digital content support. My responsibilities included updating website content, making layout and design edits, creating and refining logos and graphics, managing product listings, implementing basic SEO improvements to help improve search engine rankings, and conducting proofreading and quality checks to ensure content accuracy, consistency, and professionalism. I ensured client websites remained accurate, visually appealing, user-friendly, and up to date while meeting project deadlines and maintaining high quality standards.
I worked as an e-commerce Customer Service Support Officer at PlanetArt on a three-month peak season contract. During this period, I handled a high volume of customer enquiries related to orders, payments, shipment tracking, replacements, refunds, and general order support. By resolving issues promptly, offering appropriate solutions, and communicating proactively, I helped maintain service levels and retained customers who were considering refunds or order cancellations. The role required excellent multitasking, problem-solving, and communication skills in a fast-paced, high-volume environment. The contract concluded as planned at the end of the peak season.
Filipino
I'm passionate about technology and AI, especially the way they help optimise workflows, improve service delivery, and enhance customer support operations. I enjoy learning about new tools and technologies that increase efficiency, streamline processes, and enable teams to deliver faster, more accurate, and more personalised support to customers.
My first professional role was as an Overseas Filipino Worker (OFW) in Riyadh, Saudi Arabia, where I worked as a Data Entry Clerk/Messenger at King Faisal Specialist Hospital & Research Centre, one of the largest and most prestigious tertiary hospitals in Saudi Arabia. My responsibilities included collecting salary cheques for employees and doctors, obtaining the necessary signatures and management approvals, preparing and depositing funds at the bank, and ensuring all financial documents were processed accurately and confidentially. I also maintained records, delivered important documents between departments, and provided administrative support to ensure smooth daily operations. This role strengthened my organisational skills, attention to detail, integrity, and ability to manage sensitive financial documents while meeting strict deadlines.
https://www.kfshrc.edu.sa