Mohammed Shaheen Govender

Sales Representative

Highly motivated and results-oriented Sales Professional with a foundation in customer service and operational efficiency, seeking to leverage transferable skills in the Technology & Software Development sector. Proven ability to build rapport, exceed expectations, and manage high-pressure environments. Eager to apply strong communication and problem-solving abilities to drive sales growth and contribute to a dynamic team.

Estcourt,South Africa
0
Year experience
0
Language
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Skills
Work Experience
Manager
Xpress ChickenEstcourt
Jun 2026 — Present
  • Oversee all daily store operations, ensuring the business runs efficiently and meets operational standards.
  • Open and close the store, ensuring security procedures and operational readiness are maintained.
  • Manage accounts, cash handling, and end-of-day financial reconciliations.
  • Conduct quality control inspections to ensure food quality, hygiene, and compliance with company standards.
  • Maintain a clean, neat, and organised working environment at all times.
  • Supervise and manage staff, including assigning duties, monitoring performance, and ensuring excellent customer service.
  • Perform stock control, stock counts, and inventory management to minimise shortages and wastage.
  • Order stock and coordinate deliveries to ensure continuous availability of products and supplies.
  • Resolve operational issues promptly to ensure smooth day-to-day business activities.
  • Ensure the store remains fully operational and compliant with company procedures and health and safety requirements.
Barista
Chi Cha San ChenAbu Dhabi, United Arab Emirates
Oct 2023 — Mar 2025
  • Cultivated strong customer rapport, increasing repeat business by 15%
  • Managed high-volume transactions efficiently, reducing wait times by 10%
  • Upsold premium products, contributing to a 5% average transaction value increase
Head/Captain Waiter
Maz Mado Restaurant LLCAbu Dhabi, United Arab Emirates
Mar 2020 — Oct 2022
  • Led a team of 10+ staff, optimizing service flow and customer satisfaction
  • Resolved complex client issues, achieving a 98% customer retention rate
  • Trained new staff on service protocols and product knowledge effectively
Despatch Clerk / Senior Assistant
Bawas FurnituresLadysmith, South Africa
Dec 2020 — Dec 2021
  • Streamlined dispatch operations, reducing order fulfillment time by 15%
  • Managed logistics and coordinated deliveries, ensuring timely product arrival
  • Maintained accurate inventory records, improving stock control efficiency
Sales representative / Cashier
Bawas FurnituresLadysmith, South Africa
Jan 2020 — Dec 2020
  • Exceeded monthly sales targets by an average of 20% through proactive engagement
  • Managed inventory and processed transactions efficiently using POS systems
  • Provided product consultations, influencing purchasing decisions and driving revenue
Security
Bawas FurnituresLadysmith, South Africa
Jan 2019 — Jan 2020
  • Ensured asset protection and maintained a secure environment for staff and customers
  • Responded effectively to security incidents, minimizing risk and loss
  • Monitored surveillance systems, identifying and reporting suspicious activity promptly
Waiter - Part Time
MannysEstcourt, South Africa
Jan 2016 — Dec 2018
  • Delivered exceptional customer service, fostering positive dining experiences
  • Managed table reservations and order accuracy, enhancing operational efficiency
  • Collaborated with team members to ensure seamless service delivery
Skills
Customer Relationship ManagementSales NegotiationInventory ManagementOrder FulfillmentLogistics CoordinationCommunicationProblem-SolvingTeam CollaborationPressure ManagementPOS Systems
Education
Foundation Phase Teaching
Stadio College
Jul 2025 — Present
High School Bachelors Degree Pass
Drakensberg Secondary School
Jan 2013 — Dec 2018
TEFL Certification
TEFL Academy
Apr 2025 — Jul 2025
Languages
Zulu
Basic
References available upon request.
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