{
  "$schema": "https://cvjson.com/schema/v1.json",
  "basics": {
    "name": "MOHAMMED FARDEEN SHEIK",
    "label": "Sales, Customer Service & Administration Professional",
    "summary": "Results-driven Sales, Customer Service, and Administration Professional with 10+ years of experience in inbound and outbound sales, customer support, bookings, administration, retail, and team leadership. Skilled in managing customer enquiries, resolving complaints, building strong relationships, and working with CRM systems. Seeking roles in Property Management, Guest Services, Reservations, Sales, Remote Customer Support, or online teaching.",
    "location": "Durban, KwaZulu-Natal, South Africa"
  },
  "work": [
    {
      "company": "Achievers Security & Firearms Training Academy",
      "position": "Administrative Assistant",
      "startDate": "2023",
      "endDate": "2023",
      "highlights": [
        "Provided administrative and customer service support",
        "Assisted with record management and documentation",
        "Responded to customer enquiries professionally",
        "Assisted with operational activities and firearm range support"
      ]
    },
    {
      "company": "Pets N All Petshop",
      "position": "Store Manager",
      "startDate": "2013",
      "endDate": "2015",
      "highlights": [
        "Managed daily retail store operations and customer service activities",
        "Assisted customers with product advice and recommendations",
        "Supervised sales transactions and cash handling",
        "Managed stock control and merchandising",
        "Led customer service initiatives focused on improving customer satisfaction",
        "Supported smooth store operations and maintained professional service standards"
      ]
    },
    {
      "company": "The Sweet Guys",
      "position": "Assistant",
      "startDate": "2018",
      "endDate": "2021",
      "highlights": [
        "Assisted customers with purchases, enquiries, and product information",
        "Supported sales activities at markets and promotional events",
        "Packed, labelled, and priced products accurately",
        "Maintained stock levels and merchandising standards",
        "Delivered friendly and professional customer service"
      ]
    },
    {
      "company": "DC Training Solutions",
      "position": "Administration Assistant",
      "startDate": "2021",
      "endDate": "2021",
      "highlights": [
        "Performed daily administrative and office support duties",
        "Managed customer bookings and related documentation",
        "Responded to customer enquiries professionally and efficiently",
        "Maintained accurate filing systems and customer records",
        "Assisted with operational activities and supported smooth day-to-day business functions",
        "Provided customer service and administrative support in a professional environment"
      ]
    },
    {
      "company": "Harons Gun Shop",
      "position": "Sales Consultant",
      "startDate": "2021",
      "endDate": "2021",
      "highlights": [
        "Assisted customers with product selection and provided knowledgeable recommendations",
        "Built long-term customer relationships through professional and attentive service",
        "Processed sales transactions accurately and efficiently",
        "Maintained product displays and inventory standards",
        "Ensured compliance with company policies and procedures",
        "Responded to customer needs while maintaining high service standards"
      ]
    },
    {
      "company": "CCI – Spirit Airlines",
      "position": "Customer Care Consultant",
      "startDate": "2023",
      "endDate": "2024",
      "highlights": [
        "Assisted customers with travel enquiries and booking support",
        "Provided professional customer service and support via telephone",
        "Assisted customers with booking-related enquiries and service requirements",
        "Promoted additional airline services through appropriate upselling",
        "Resolved customer complaints professionally and efficiently",
        "Maintained accurate customer records and documentation",
        "Communicated clearly with customers in a fast-paced service environment"
      ]
    },
    {
      "company": "Earthlink Outworks",
      "position": "Inbound Sales Consultant",
      "highlights": [
        "Handled inbound customer enquiries and assisted customers throughout the sales process",
        "Identified customer requirements and recommended suitable products and services",
        "Achieved daily and monthly sales objectives through effective communication",
        "Processed customer orders accurately and efficiently",
        "Maintained high levels of customer satisfaction through professional and responsive service",
        "Resolved customer concerns while identifying appropriate additional sales opportunities",
        "Built positive customer relationships through active listening and effective follow-up"
      ]
    },
    {
      "company": "Red Ventures Ignition",
      "position": "Inbound Sales Consultant",
      "highlights": [
        "Managed inbound customer enquiries and provided professional, solutions-focused assistance",
        "Identified customer needs and recommended appropriate products and services",
        "Built strong customer relationships through clear communication and attentive service",
        "Worked toward sales, quality, and performance targets",
        "Accurately captured and updated customer information using CRM systems",
        "Maintained high standards of customer service while following company procedures",
        "Handled customer interactions professionally and worked to resolve concerns effectively"
      ]
    }
  ],
  "education": [
    {
      "institution": "Regent Business School",
      "degree": "Higher Certificate in Business Management"
    }
  ],
  "skills": [
    "Property Management Support",
    "Guest Services & Guest Relations",
    "Customer Service",
    "Booking & Reservation Support",
    "Appointment Setting",
    "Inbound & Outbound Calls",
    "Cold Calling",
    "Sales & Upselling",
    "Lead Qualification",
    "Customer Retention",
    "Complaint & Conflict Resolution",
    "Customer Relationship Management",
    "CRM Systems",
    "Customer Follow-Up",
    "Administration & Documentation",
    "Data Capturing & Record Management",
    "Problem Solving",
    "Communication & Active Listening",
    "Time Management",
    "Teamwork & Leadership",
    "Microsoft Office",
    "Microsoft Word",
    "Microsoft Excel",
    "Microsoft Outlook",
    "Computer Literacy"
  ],
  "languages": [
    {
      "language": "English",
      "fluency": "Native"
    }
  ],
  "certificates": [
    {
      "name": "TEFL Certification"
    }
  ],
  "volunteer": [
    {
      "organization": "RAUF (Refocus & Upliftment Foundation)",
      "position": "RECOVERY FACILITATOR",
      "highlights": [
        "Facilitate recovery support programmes and meetings; mentor individuals in addiction recovery; provide counselling support, guidance, and encouragement; promote positive behavioural change within the community; develop strong interpersonal, communication, and relationship-building skills."
      ]
    }
  ],
  "x-customSections": [
    {
      "name": "ADDITIONAL EXPERIENCE",
      "items": [
        {
          "name": "ADMINISTRATIVE ASSISTANT",
          "summary": "Achievers Security & Firearms Training Academy · 2023",
          "highlights": [
            "Provided administrative and customer service support; assisted with record management and documentation; responded to customer enquiries professionally; assisted with operational activities and firearm range support."
          ],
          "date": "2023"
        }
      ]
    }
  ],
  "availability": {
    "status": "open"
  },
  "ats": {
    "keywords": [
      "Administrative Assistant",
      "Achievers Security & Firearms Training Academy",
      "Store Manager",
      "Pets N All Petshop",
      "Assistant",
      "The Sweet Guys",
      "Administration Assistant",
      "DC Training Solutions",
      "Sales Consultant",
      "Harons Gun Shop",
      "Customer Care Consultant",
      "CCI – Spirit Airlines",
      "Inbound Sales Consultant",
      "Earthlink Outworks",
      "Red Ventures Ignition",
      "Property Management Support",
      "Guest Services & Guest Relations",
      "Customer Service",
      "Booking & Reservation Support",
      "Appointment Setting",
      "Inbound & Outbound Calls",
      "Cold Calling",
      "Sales & Upselling",
      "Lead Qualification",
      "Customer Retention",
      "Complaint & Conflict Resolution",
      "Customer Relationship Management",
      "CRM Systems",
      "Customer Follow-Up",
      "Administration & Documentation",
      "Data Capturing & Record Management",
      "Problem Solving",
      "Communication & Active Listening",
      "Time Management",
      "Teamwork & Leadership",
      "Microsoft Office",
      "Microsoft Word",
      "Microsoft Excel",
      "Microsoft Outlook",
      "Computer Literacy",
      "English",
      "TEFL Certification",
      "ADMINISTRATIVE ASSISTANT",
      "RECOVERY FACILITATOR",
      "RAUF (Refocus & Upliftment Foundation)",
      "Sales, Customer Service & Administration Professional"
    ],
    "yearsOfExperience": 14,
    "seniority": "lead",
    "highestEducation": "Certificate"
  },
  "verification": {
    "email": true,
    "platform": "freecv.org"
  },
  "i18n": {
    "primary": "en"
  },
  "meta": {
    "version": "1.2.2",
    "canonical": "https://livelink.cv/mohammedfardeen-sheik/cv.json",
    "lastModified": "2026-10-03T00:13:28.744Z",
    "generator": "FreeCV.org"
  }
}