MOHAMMED FARDEEN SHEIK

Sales, Customer Service & Administration Professional

Results-driven Sales, Customer Service, and Administration Professional with 10+ years of experience in inbound and outbound sales, customer support, bookings, administration, retail, and team leadership. Skilled in managing customer enquiries, resolving complaints, building strong relationships, and working with CRM systems. Seeking roles in Property Management, Guest Services, Reservations, Sales, Remote Customer Support, or online teaching.

Durban, KwaZulu-Natal, South Africa
0+
Years experience
0
Language
0
Skills
Work Experience
Administrative Assistant
Achievers Security & Firearms Training Academy
2023 — 2023
  • Provided administrative and customer service support
  • Assisted with record management and documentation
  • Responded to customer enquiries professionally
  • Assisted with operational activities and firearm range support
Store Manager
Pets N All Petshop
2013 — 2015
  • Managed daily retail store operations and customer service activities
  • Assisted customers with product advice and recommendations
  • Supervised sales transactions and cash handling
  • Managed stock control and merchandising
  • Led customer service initiatives focused on improving customer satisfaction
  • Supported smooth store operations and maintained professional service standards
Assistant
The Sweet Guys
2018 — 2021
  • Assisted customers with purchases, enquiries, and product information
  • Supported sales activities at markets and promotional events
  • Packed, labelled, and priced products accurately
  • Maintained stock levels and merchandising standards
  • Delivered friendly and professional customer service
Administration Assistant
DC Training Solutions
2021 — 2021
  • Performed daily administrative and office support duties
  • Managed customer bookings and related documentation
  • Responded to customer enquiries professionally and efficiently
  • Maintained accurate filing systems and customer records
  • Assisted with operational activities and supported smooth day-to-day business functions
  • Provided customer service and administrative support in a professional environment
Sales Consultant
Harons Gun Shop
2021 — 2021
  • Assisted customers with product selection and provided knowledgeable recommendations
  • Built long-term customer relationships through professional and attentive service
  • Processed sales transactions accurately and efficiently
  • Maintained product displays and inventory standards
  • Ensured compliance with company policies and procedures
  • Responded to customer needs while maintaining high service standards
Customer Care Consultant
CCI – Spirit Airlines
2023 — 2024
  • Assisted customers with travel enquiries and booking support
  • Provided professional customer service and support via telephone
  • Assisted customers with booking-related enquiries and service requirements
  • Promoted additional airline services through appropriate upselling
  • Resolved customer complaints professionally and efficiently
  • Maintained accurate customer records and documentation
  • Communicated clearly with customers in a fast-paced service environment
Inbound Sales Consultant
Earthlink Outworks
  • Handled inbound customer enquiries and assisted customers throughout the sales process
  • Identified customer requirements and recommended suitable products and services
  • Achieved daily and monthly sales objectives through effective communication
  • Processed customer orders accurately and efficiently
  • Maintained high levels of customer satisfaction through professional and responsive service
  • Resolved customer concerns while identifying appropriate additional sales opportunities
  • Built positive customer relationships through active listening and effective follow-up
Inbound Sales Consultant
Red Ventures Ignition
  • Managed inbound customer enquiries and provided professional, solutions-focused assistance
  • Identified customer needs and recommended appropriate products and services
  • Built strong customer relationships through clear communication and attentive service
  • Worked toward sales, quality, and performance targets
  • Accurately captured and updated customer information using CRM systems
  • Maintained high standards of customer service while following company procedures
  • Handled customer interactions professionally and worked to resolve concerns effectively
Skills
Property Management SupportGuest Services & Guest RelationsCustomer ServiceBooking & Reservation SupportAppointment SettingInbound & Outbound CallsCold CallingSales & UpsellingLead QualificationCustomer RetentionComplaint & Conflict ResolutionCustomer Relationship ManagementCRM SystemsCustomer Follow-UpAdministration & DocumentationData Capturing & Record ManagementProblem SolvingCommunication & Active ListeningTime ManagementTeamwork & LeadershipMicrosoft OfficeMicrosoft WordMicrosoft ExcelMicrosoft OutlookComputer Literacy
Education
Higher Certificate in Business Management
Regent Business School
Certifications
TEFL Certification
Languages
English
Native
ADDITIONAL EXPERIENCE
ADMINISTRATIVE ASSISTANT
Achievers Security & Firearms Training Academy
2023
  • Provided administrative and customer service support; assisted with record management and documentation; responded to customer enquiries professionally; assisted with operational activities and firearm range support.
VOLUNTEER EXPERIENCE
RECOVERY FACILITATOR
RAUF (Refocus & Upliftment Foundation)
2017–Present
  • Facilitate recovery support programmes and meetings; mentor individuals in addiction recovery; provide counselling support, guidance, and encouragement; promote positive behavioural change within the community; develop strong interpersonal, communication, and relationship-building skills.
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