Mohammed Aslam Ali
Customer Service Representative
Professional Customer Service Representative with experience in the automotive industry, delivering exceptional showroom support and customer experiences. Skilled in customer reception, CRM management, appointment coordination, customer follow-ups, complaint resolution, and administrative operations. Adept at collaborating with sales and service teams to ensure smooth showroom operations while maintaining high customer satisfaction. Recognized for strong communication, attention to detail, multitasking, and building lasting customer relationships.
Doha, Qatar
0+
Years experience
0
Languages
0
Skills
Work Experience
Customer Service Representative | Front Desk Executive | Automotive Customer Experience
Harman Motors
May 2025 — Feb 2026Kochi, India
- Consistently delivered high-quality customer service, contributing to improved customer satisfaction and retention.
- Maintained accurate CRM records, ensuring efficient customer follow-up and sales coordination.
- Successfully resolved customer concerns through proactive communication and effective problem-solving.
- Streamlined appointment scheduling and customer flow, reducing waiting times and enhancing showroom efficiency.
- Successfully resolved customer concerns through proactive communication and effective problem-solving.
Automobile Sales Consultant
Freelance
Sep 2023 — Jan 2025Kochi,India
- Built and maintained strong client relationships through transparent communication and personalised service.
- Successfully connected buyers with suitable vehicles by understanding their requirements and providing tailored recommendations.
- Negotiated vehicle prices and facilitated smooth transactions, ensuring customer satisfaction for both buyers and sellers.
- Generated business through referrals, repeat customers, and an expanding professional network.
- Coordinated vehicle viewings, inspections, documentation, and delivery to ensure a seamless purchasing experience.
- Earned a reputation for professionalism, integrity, and customer-focused service, leading to positive client referrals.
Skills
Customer Service ExcellenceAutomotive Showroom OperationsCustomer Reception & Guest RelationsCRM & Sales Force ManagementCustomer Follow-up (Phone & Email)Complaint ResolutionSales CoordinationFleet Coordination SupportVehicle Inspection SupportTest Drive CoordinationAdministrative ReportingData Entry & DocumentationMicrosoft Office (Excel, Word, Outlook)Communication & Interpersonal SkillsTime ManagementMultitaskingProblem SolvingTeam Collaboration
Education
Bachelor of Business Administration, Online
University of Mysore
High School, Commerce
IES PUBLIC SCHOOL
Languages
English
Fluent
Arabic
Basic
Hindi
Native
Malayalam
Native