Mohammad Khalil

Teller

Experienced teller with a strong background in consumer banking and cash handling. Successfully educated customers on banking platforms while efficiently managing accounting transactions and resolving inquiries. Committed to enhancing customer relationships and ensuring compliance with banking regulations. Known for exceptional problem-solving skills and a customer-centric approach.

Amman, AM
0+
Years experience
0
Languages
0
Skills
Work Experience
Customer service representative
Umniah By beyon
Jan 2024 — PresentCurrentAmman
  • Consistently provided professional and efficient customer support, addressing inquiries and resolving issues in a timely manner.
  • Successfully handled high volumes of customer interactions while maintaining service quality and professionalism.
  • Improved customer satisfaction by identifying customer needs and providing accurate, clear solutions.
  • Effectively handled technical and service-related issues and followed appropriate troubleshooting procedures.
  • Maintained accurate customer records and followed company policies and service standards.
  • Demonstrated strong communication and problem-solving skills when dealing with challenging customer situations.
  • Collaborated with internal teams to escalate and resolve complex customer issues efficiently.
Teller
Zamzam Exchange
Jan 2022 — PresentCurrentAmman, AM
  • Educated customers on use of banking website and mobile apps
  • Calculated fees due, interest and change for customer transactions
  • Handled various accounting transactions
  • Maintained friendly and professional customer interactions
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record
  • Answered customer inquiries regarding account balances, transaction history, services charges and interest rates
Receptionist
Jawabreh Hotel
Dec 2019 — Jan 2022Zarqa
  • Answered central telephone system and directed calls accordingly
  • Responded to inquiries from callers seeking information
  • Resolved customer problems and complaints
  • Provided callers with address, directions, company website and related information
Skills
Accounting systemsComplianceConsumer bankingCash handlingRelationship managementNCR Cash recyclerHotel reservationsHotel operationsAccounting systems and softwareExcellentCompliance, banking laws and regulationsConsumer banking specialistVery GoodCash handling expertiseRelationship building and managementGoodHotel operations and managementCustomer Relationship ManagementFinancial TransactionsProblem SolvingMultitaskingTeam CollaborationAdaptabilityTime ManagementCommunication SkillsAttention to Detailsocail
Education
Bachelor of Science, Management Information Systems
Mutah University - Alkarak, Mutah
Jul 2014 — Oct 2018
Bachelor of Science, Management Information Systems
Al Mughaira School - Zarqa City, New Zarqa
Jan 2013 — Jul 2014
Management Information Systems
Mutah University - Alkarak, Mutah
Jul 2014 — Oct 2018
83: Management Information Systems
Al Mughaira School - Zarqa City, New Zarqa
Jan 2013 — Jul 2014
Languages
English
Fluent
Arabic
Native
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