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  "basics": {
    "name": "Mohamed Abd El Naby Shadeed Soliman",
    "label": "Customer Service",
    "image": "https://freecv.org/i/avatars/9009acfc-dd7b-4359-80ab-2ae28f3d4a91/avatar.webp?t=1783600573410",
    "summary": "Experienced customer service professional with over 8 years in various roles, including Team Leader and Deputy Manager. Proven track record in delivering exceptional customer experiences, managing teams effectively, and driving sales growth. Seeking to leverage strong leadership and communication skills to contribute to a dynamic customer service team.",
    "location": "Alex / El Agamy / El Hanoveil"
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  "work": [
    {
      "company": "Vodafone Company",
      "position": "Sales Agent",
      "location": "El Ekbal Sede Biesher",
      "startDate": "2026-02",
      "current": true,
      "highlights": [
        "Provided sales support and customer service to enhance client satisfaction",
        "Achieved monthly sales targets and fostered customer relationships"
      ]
    },
    {
      "company": "Businessmen's Association",
      "position": "Funding Officer",
      "location": "El Agamy",
      "startDate": "2025-01",
      "endDate": "2025-12",
      "highlights": [
        "Identified funding opportunities and prepared grant applications to secure funding",
        "Collaborated with businesses to support economic development initiatives"
      ]
    },
    {
      "company": "Orange Company",
      "position": "Team Leader",
      "location": "El Agamy",
      "startDate": "2021-01",
      "endDate": "2024-12",
      "highlights": [
        "Led a team of customer service representatives, fostering a collaborative environment",
        "Achieved a 20% reduction in response times through process improvements"
      ]
    },
    {
      "company": "GIP Company For Clothes",
      "position": "Deputy Manager",
      "location": "El Amirea",
      "startDate": "2019-12",
      "endDate": "2020-12",
      "highlights": [
        "Oversaw daily operations and staff management, enhancing team efficiency",
        "Implemented strategies to boost sales and improve customer engagement"
      ]
    },
    {
      "company": "Sama El Baraka For Water Filter",
      "position": "Customer Service",
      "location": "El Agamy",
      "startDate": "2016-01",
      "endDate": "2019-12",
      "highlights": [
        "Provided exceptional customer service, addressing inquiries and resolving issues effectively",
        "Managed customer accounts and order processing to ensure client satisfaction and loyalty"
      ]
    }
  ],
  "education": [
    {
      "institution": "Damanhuer University",
      "degree": "Bachelorya",
      "field": "Business Administration",
      "startDate": "2017",
      "endDate": "2020"
    }
  ],
  "skills": [
    "Computer Skills",
    "Creativity",
    "Time Management",
    "Ability to Work in A Team",
    "Leadership",
    "Fast Learner"
  ],
  "languages": [
    {
      "language": "English",
      "fluency": "Intermediate"
    }
  ],
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    "sponsorship": false
  },
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      "Businessmen's Association",
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      "Business Administration",
      "Computer Skills",
      "Creativity",
      "Time Management",
      "Ability to Work in A Team",
      "Leadership",
      "Fast Learner",
      "English"
    ],
    "yearsOfExperience": 0,
    "seniority": "lead",
    "highestEducation": "Bachelor's"
  },
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    "platform": "freecv.org"
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    "lastModified": "2026-07-09T12:42:03.610Z",
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}