Mohamed Abd El Naby Shadeed Soliman
Customer Service
Experienced customer service professional with over 8 years in various roles, including Team Leader and Deputy Manager. Proven track record in delivering exceptional customer experiences, managing teams effectively, and driving sales growth. Seeking to leverage strong leadership and communication skills to contribute to a dynamic customer service team.
Alex / El Agamy / El Hanoveil
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Language
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Skills
Work Experience
Sales Agent
- Provided sales support and customer service to enhance client satisfaction
- Achieved monthly sales targets and fostered customer relationships
Funding Officer
- Identified funding opportunities and prepared grant applications to secure funding
- Collaborated with businesses to support economic development initiatives
Team Leader
- Led a team of customer service representatives, fostering a collaborative environment
- Achieved a 20% reduction in response times through process improvements
Deputy Manager
- Oversaw daily operations and staff management, enhancing team efficiency
- Implemented strategies to boost sales and improve customer engagement
Customer Service
- Provided exceptional customer service, addressing inquiries and resolving issues effectively
- Managed customer accounts and order processing to ensure client satisfaction and loyalty
Skills
Computer SkillsCreativityTime ManagementAbility to Work in A TeamLeadershipFast Learner
Education
Bachelorya, Business Administration
Damanhuer University
Languages
English
Intermediate