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  "basics": {
    "name": "Michelle Doane",
    "label": "Freelancer",
    "summary": "Reliable, detail-oriented professional with experience in healthcare, caregiving, and fast-paced customer service environments. Known for staying calm under pressure, learning new responsibilities quickly, and providing exceptional support to customers, coworkers, and team members. Strong organizational skills, excellent attention to detail, and committed to creating positive customer experiences while maintaining efficiency and accuracy.",
    "location": "Kingman, AZ, USA"
  },
  "work": [
    {
      "company": "Multiple",
      "position": "Medical Assistant Clinical Operations & Process Improvement",
      "location": "On-site",
      "startDate": "2021",
      "endDate": "2023",
      "highlights": [
        "Provided clinical and operational support within urgent care and occupational health environments while adapting quickly to varying provider workflows, documentation standards, and patient care requirements.",
        "Supported efficient clinical operations through accurate documentation, patient intake, procedures, and coordination with providers and care teams.",
        "Independently developed a provider workflow reference guide to document preferences, routines, and best practices, helping reduce onboarding ambiguity for future team members."
      ]
    },
    {
      "company": "Care Settings",
      "position": "Medication Aide / Caregiver: Patient Advocacy | Relationship Management | Operational Reliability",
      "location": "On-site",
      "startDate": "2024",
      "endDate": "2025",
      "highlights": [
        "Provided direct care and operational support within long term care, assisted living and in-home environments, supporting residents' physical, emotional, and daily living needs while maintaining safety, accuracy, and regulatory standards.",
        "Administered medications, completed documentation, monitored resident needs, and supported individualized care plans while maintaining compliance with established protocols.",
        "Built trust with residents through active listening, empathy, and respect for personal dignity, improving cooperation and engagement with care routines."
      ]
    },
    {
      "company": "BookedUp - AI Scheduling Platform Concept",
      "position": "Founder | Product Strategy Lead",
      "location": "Remote",
      "startDate": "2026-01",
      "endDate": "2026-07",
      "highlights": [
        "Designed and developed the concept for an AI-powered scheduling platform focused on reducing missed opportunities and operational friction for service-based businesses.",
        "Applied healthcare workflow experience, customer empathy, and systems thinking to identify common scheduling challenges and design a technology-driven solution.",
        "Developed product vision, business strategy, and initial roadmap for an AI scheduling assistant designed to help service businesses capture missed customer opportunities.",
        "Conducted independent research into customer pain points, workflow inefficiencies, and operational challenges affecting small service providers.",
        "Created feature priorities, customer journey concepts, pricing models, and implementation considerations to support future product development."
      ]
    },
    {
      "company": "Independent Research & Creative Development",
      "position": "Freelancer",
      "location": "Remote",
      "startDate": "2017",
      "current": true,
      "highlights": [
        "Conduct extensive independent research and long-form creative development across multiple disciplines, applying structured analysis, information organization, and systems thinking.",
        "Designed complex fictional worlds involving interconnected histories, cultures, political systems, economies, and mythologies, requiring extensive research, planning, and information management.",
        "Developed large-scale creative projects using structured outlines, timelines, character systems, and documentation frameworks.",
        "Conducted independent study across mythology, cultural history, wellness practices, languages, technology, and organizational systems.",
        "Demonstrated the ability to rapidly acquire, organize, and synthesize information from diverse subject areas."
      ]
    }
  ],
  "education": [
    {
      "institution": "Maestro College (Online)",
      "degree": "Associate of Applied Science (A.A.S.)",
      "field": "AI Software Engineering"
    },
    {
      "institution": "Charter College",
      "degree": "Diploma/Associate Program in Medical Assisting",
      "endDate": "2021",
      "score": "3.76",
      "highlights": [
        "Franklin Covey Award Recipient"
      ]
    }
  ],
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    "Process Improvement",
    "Business Analysis",
    "Operations Management",
    "Workflow Optimization",
    "Knowledge Management",
    "Documentation",
    "Healthcare Operations",
    "Project Coordination",
    "Continuous Improvement",
    "Root Cause Analysis",
    "SOP Development",
    "Process Documentation",
    "Customer Experience",
    "Artificial Intelligence (AI)",
    "Healthcare Technology",
    "Electronic Health Records (EHR)",
    "Microsoft Excel",
    "Research",
    "Problem Solving",
    "Technical Writing"
  ],
  "languages": [
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      "language": "English",
      "fluency": "Fluent"
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    "yearsOfExperience": 10,
    "seniority": "executive",
    "highestEducation": "Associate's"
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