Michelle Doane

Freelancer

Reliable, detail-oriented professional with experience in healthcare, caregiving, and fast-paced customer service environments. Known for staying calm under pressure, learning new responsibilities quickly, and providing exceptional support to customers, coworkers, and team members. Strong organizational skills, excellent attention to detail, and committed to creating positive customer experiences while maintaining efficiency and accuracy.

[email protected] (509) 312-6955 Kingman, AZ, USA
0+
Years experience
0
Language
0
Skills
Work Experience
Medical Assistant Clinical Operations & Process Improvement
Multiple
2021 — 2023On-site
  • Provided clinical and operational support within urgent care and occupational health environments while adapting quickly to varying provider workflows, documentation standards, and patient care requirements.
  • Supported efficient clinical operations through accurate documentation, patient intake, procedures, and coordination with providers and care teams.
  • Independently developed a provider workflow reference guide to document preferences, routines, and best practices, helping reduce onboarding ambiguity for future team members.
Medication Aide / Caregiver: Patient Advocacy | Relationship Management | Operational Reliability
Care Settings
2024 — 2025On-site
  • Provided direct care and operational support within long term care, assisted living and in-home environments, supporting residents' physical, emotional, and daily living needs while maintaining safety, accuracy, and regulatory standards.
  • Administered medications, completed documentation, monitored resident needs, and supported individualized care plans while maintaining compliance with established protocols.
  • Built trust with residents through active listening, empathy, and respect for personal dignity, improving cooperation and engagement with care routines.
Founder | Product Strategy Lead
BookedUp - AI Scheduling Platform Concept
Jan 2026 — Jul 2026Remote
  • Designed and developed the concept for an AI-powered scheduling platform focused on reducing missed opportunities and operational friction for service-based businesses.
  • Applied healthcare workflow experience, customer empathy, and systems thinking to identify common scheduling challenges and design a technology-driven solution.
  • Developed product vision, business strategy, and initial roadmap for an AI scheduling assistant designed to help service businesses capture missed customer opportunities.
  • Conducted independent research into customer pain points, workflow inefficiencies, and operational challenges affecting small service providers.
  • Created feature priorities, customer journey concepts, pricing models, and implementation considerations to support future product development.
Freelancer
Independent Research & Creative Development
2017 — PresentCurrentRemote
  • Conduct extensive independent research and long-form creative development across multiple disciplines, applying structured analysis, information organization, and systems thinking.
  • Designed complex fictional worlds involving interconnected histories, cultures, political systems, economies, and mythologies, requiring extensive research, planning, and information management.
  • Developed large-scale creative projects using structured outlines, timelines, character systems, and documentation frameworks.
  • Conducted independent study across mythology, cultural history, wellness practices, languages, technology, and organizational systems.
  • Demonstrated the ability to rapidly acquire, organize, and synthesize information from diverse subject areas.
Skills
Process ImprovementBusiness AnalysisOperations ManagementWorkflow OptimizationKnowledge ManagementDocumentationHealthcare OperationsProject CoordinationContinuous ImprovementRoot Cause AnalysisSOP DevelopmentProcess DocumentationCustomer ExperienceArtificial Intelligence (AI)Healthcare TechnologyElectronic Health Records (EHR)Microsoft ExcelResearchProblem SolvingTechnical Writing
Education
Associate of Applied Science (A.A.S.), AI Software Engineering
Maestro College (Online)
Diploma/Associate Program in Medical Assisting
Charter College
3.76 / 4.0
  • Franklin Covey Award Recipient
Languages
English
Fluent
Last updated 4 hours agoMade with freecv.org