MICHAEL M ESPIRITU
Customer Support Service / Data Entry / Office Management / Technical Support
Virtual Assistant / Administrative Assistant with over 5 years of experience in administrative management, technical support, and client relations. Skilled in CRM management, remote collaboration tools, executive calendar coordination, and workflow optimization. Ready to provide exceptional support and enhance operational efficiency.
0
Language
0
Skills
Work Experience
Technical Support Representative T1 (Remote Support & Admin Specialist)
- Managed digital client onboarding processes, ensuring seamless account setups, document verification, and platform adoption
- Served as the primary point of contact for complex administrative and platform troubleshooting, reducing user downtime
- Maintained accurate database records, managed digital content libraries, and generated weekly activity reports
Customer Service Advisor (Administrative & Risk Analyst)
- Handled daily inbox management, professional email correspondence, and account billing modifications across multiple digital channels
- Investigated high-risk fraudulent claims with strong attention to detail, protecting company assets and ensuring strict documentation integrity
- Self-managed daily workflows, prioritized administrative tasks, and met tight deadlines in a fast-paced, autonomous environment
Insurance Analyst (Data Entry & Claims Administrator)
- Executed high-volume data entry and processed complex mobile device insurance claims with high accuracy using proprietary CRM software
- Guided clients systematically through administrative filing procedures while maintaining strict data privacy protocols
Technical Support Representative / Support Specialist Assistant (Admin & Operations Support)
- Provided remote administrative and technical troubleshooting for international corporate clients (UK, Ireland, RSA)
- Assisted the team lead with administrative operations, task delegation, meeting scheduling, and tracking agent performance metrics
Customer Service Representative / Subject Matter Expert (SME) (Records & Training Coordinator)
- Managed high-volume US-based accounts, tracking transactions, supply logistics, and order fulfillment databases
- Acted as an administrative knowledge base resource, creating cheat sheets and procedural documentation to guide team workflows
Property Custodian (Asset & Document Controller)
- Oversaw the receiving, auditing, and high-accuracy database logging of all incoming medical equipment and hospital assets
- Prepared comprehensive monthly inventory, preventive maintenance schedules (PMS), and asset reports for executive board meetings
- Managed critical equipment warranties, internal asset distribution, and outsourced vendor documentations
Sales and Marketing Staff (Administrative Contractual)
- Assisted the General Manager with file documentation, business permits, and crew employment contracts
- Prepared monthly financial summaries and compiled essential data attachments for sales and purchasing reports
IT Support & Records Specialist (Casual / Job Order)
- Streamlined patient onboarding by accurately encoding and updating medical files in the centralized health database
- Compiled data and drafted monthly healthcare census reports for hospital administration review
- Processed sensitive legal certifications (Medical, Birth, and Death Certificates) for authorized recipients under strict privacy guidelines
Area Sales and Support Manager
- Spearheaded sales and marketing efforts for commercial and high-end internet clients
- Managed the client pipeline and provided direct technical administrative support to resolve connectivity issues
Technical Support / School I.T. Specialist
- Maintained and optimized hardware, software configurations, and network setups for the school computer laboratory and executive offices
Technical Support Representative
- Delivered fast-paced phone troubleshooting and customer support for corporate clients utilizing IBM POS systems
Clerk III – Criminal Case-In-Charge (Casual / Job Order)
- Administered the court's case-tracking system, docket books, and digital databases for all incoming criminal filings
- Prepared, finalized, and dispatched court orders, arrest warrants, and official summonses via registered mail
- Managed secure legal archiving and evidence cataloging for active, archived, and disposed court proceedings
- Assisted legal teams, bondsmen, and families by validating and processing paperwork required for legal bail applications
Administrative Aide III (Casual)
- Managed the scheduling and calendar logistics for Preliminary Investigations, assisting the prosecutor during active hearings
- Drafted, formatted, and mailed formal subpoenas, case resolutions, and monthly conviction metrics to stakeholders
- Compiled critical quarterly inquest records, clearance verifications, and annual performance accessibility metrics
Skills
CRM ManagementRemote Collaboration ToolsExecutive Calendar CoordinationWorkflow OptimizationTechnical SupportData EntryFraud InvestigationClient RelationsDocument ControlEmail CorrespondenceMeeting SchedulingTechnical TroubleshootingSalesforceQuickBooksGoogle Workspace (Docs, Sheets, Drive, Gmail)Microsoft 365 (Word, Excel, Teams)SlackZoomSkypeExecutive calendar managementTravel coordinationHigh-accuracy data entryDigital file organizationMinutes takingHardware/software troubleshootingPOS systemsRapid adoption of new SaaS toolsMulti-channel client communicationConflict resolutionStakeholder management
Education
Bachelor of Arts, Masscommunication
AMA Computer University, Quezon City
Secondary Education
Sacred Heart Academy, Sta. Maria, Bulacan
Primary Education
St. Paul School, Sta. Maria, Bulacan
Languages
English
Fluent
References available upon request.