{
  "$schema": "https://cvjson.com/schema/v1.json",
  "basics": {
    "name": "Mercy Dzanku",
    "label": "Milife insurance",
    "summary": "Financial Advisor with experience in guiding clients on financial planning and long-term security through tailored insurance policies. Proven track record in customer service and relationship management across various sectors. Eager to leverage communication and problem-solving skills in a challenging role.",
    "location": "Ghana"
  },
  "work": [
    {
      "company": "KUUL FM",
      "position": "Radio Presenter",
      "startDate": "2017",
      "endDate": "2019",
      "highlights": [
        "Presented radio programs and engaged listeners through effective communication and audience interaction",
        "Researched, gathered, and reported news stories and community updates",
        "Conducted interviews and prepared content for on-air broadcasting",
        "Collaborated with production teams to ensure smooth program delivery",
        "Developed strong public speaking, reporting, and communication skills"
      ]
    },
    {
      "company": "Freedom Hotel",
      "position": "Waitstaff",
      "startDate": "2020-03",
      "endDate": "2021-10",
      "highlights": [
        "Welcomed guests and provided professional table service in a fast-paced hospitality environment",
        "Took customer orders accurately and ensured timely delivery of meals and beverages",
        "Maintained cleanliness and proper arrangement of dining areas",
        "Handled customer complaints courteously to ensure customer satisfaction",
        "Worked collaboratively with kitchen and hotel staff to provide quality service"
      ]
    },
    {
      "company": "GOIL PLC",
      "position": "Customer Service Associate",
      "startDate": "2021-12",
      "endDate": "2022-04",
      "highlights": [
        "Assisted customers with fuel purchases and provided excellent customer service",
        "Handled cash and electronic transactions accurately and efficiently",
        "Monitored fuel pumps and ensured safety procedures were followed at all times",
        "Maintained cleanliness and organization of the station environment",
        "Helped resolve customer concerns professionally and promptly"
      ]
    },
    {
      "company": "Milife Insurance",
      "position": "Financial Advisor",
      "startDate": "2023-06",
      "endDate": "2025-05",
      "highlights": [
        "Advised clients on financial planning and long-term security through suitable insurance policies",
        "Assisted workers in selecting insurance plans tailored to their financial goals and future needs",
        "Built and maintained strong client relationships through professional customer service and follow-ups",
        "Educated clients on the importance of savings, investments, and insurance coverage",
        "Helped clients make informed financial decisions to protect their income and assets",
        "Conducted consultations and provided personalized financial recommendations"
      ]
    }
  ],
  "education": [
    {
      "institution": "Modern Media Training Institute",
      "degree": "Certificate",
      "field": "Media Training",
      "startDate": "2017",
      "endDate": "2017"
    },
    {
      "institution": "Mawuli Senior High School, Ho",
      "degree": "West African Senior School Certificate",
      "field": "WASSCE",
      "startDate": "2012",
      "endDate": "2015"
    },
    {
      "institution": "Spintex Academy, Accra",
      "degree": "Basic Education Certificate",
      "field": "BECE",
      "startDate": "2004",
      "endDate": "2012"
    }
  ],
  "skills": [
    "Financial Planning",
    "Customer Service",
    "Communication Skills",
    "Problem Solving",
    "Insurance Sales",
    "Relationship Management",
    "Team Collaboration"
  ],
  "languages": [
    {
      "language": "English",
      "fluency": "Fluent"
    },
    {
      "language": "Ewe",
      "fluency": "Fluent"
    },
    {
      "language": "Twi",
      "fluency": "Fluent"
    }
  ],
  "projects": [
    {
      "name": "Faith-Based Content Creation",
      "description": "Write and develop motivational ebooks targeted at young adults and believers.",
      "startDate": "2024"
    }
  ],
  "references": [
    {
      "name": "Mr. Nutsukpui Xorlali Freeman",
      "title": "Head of English Department",
      "company": "Modern Media Training Institute",
      "relationship": "Former Supervisor",
      "phone": "0207427777"
    },
    {
      "name": "Mr. Agbesi Adido",
      "title": "Education Officer",
      "company": "Ghana Education Service-Akatsi North District",
      "relationship": "Former Colleague",
      "phone": "0242370620"
    }
  ],
  "referencesMode": "show",
  "availability": {
    "status": "open",
    "sponsorship": false
  },
  "ats": {
    "keywords": [
      "Radio Presenter",
      "KUUL FM",
      "Waitstaff",
      "Freedom Hotel",
      "Customer Service Associate",
      "GOIL PLC",
      "Financial Advisor",
      "Milife Insurance",
      "Media Training",
      "WASSCE",
      "BECE",
      "Financial Planning",
      "Customer Service",
      "Communication Skills",
      "Problem Solving",
      "Insurance Sales",
      "Relationship Management",
      "Team Collaboration",
      "English",
      "Ewe",
      "Twi",
      "Milife insurance"
    ],
    "yearsOfExperience": 9,
    "seniority": "senior",
    "highestEducation": "Certificate"
  },
  "verification": {
    "email": true,
    "platform": "freecv.org"
  },
  "meta": {
    "version": "1.2.1",
    "canonical": "https://livelink.cv/mercydzanku/cv.json",
    "lastModified": "2026-05-17T19:53:32.535Z",
    "generator": "FreeCV.org"
  }
}