Mercy Dzanku

Milife insurance

Financial Advisor with experience in guiding clients on financial planning and long-term security through tailored insurance policies. Proven track record in customer service and relationship management across various sectors. Eager to leverage communication and problem-solving skills in a challenging role.

[email protected] 0546883036 Ghana
0+
Years experience
0
Project
0
Languages
Work Experience
Radio Presenter
KUUL FM
2017 — 2019
  • Presented radio programs and engaged listeners through effective communication and audience interaction
  • Researched, gathered, and reported news stories and community updates
  • Conducted interviews and prepared content for on-air broadcasting
  • Collaborated with production teams to ensure smooth program delivery
  • Developed strong public speaking, reporting, and communication skills
Waitstaff
Freedom Hotel
Mar 2020 — Oct 2021
  • Welcomed guests and provided professional table service in a fast-paced hospitality environment
  • Took customer orders accurately and ensured timely delivery of meals and beverages
  • Maintained cleanliness and proper arrangement of dining areas
  • Handled customer complaints courteously to ensure customer satisfaction
  • Worked collaboratively with kitchen and hotel staff to provide quality service
Customer Service Associate
GOIL PLC
Dec 2021 — Apr 2022
  • Assisted customers with fuel purchases and provided excellent customer service
  • Handled cash and electronic transactions accurately and efficiently
  • Monitored fuel pumps and ensured safety procedures were followed at all times
  • Maintained cleanliness and organization of the station environment
  • Helped resolve customer concerns professionally and promptly
Financial Advisor
Milife Insurance
Jun 2023 — May 2025
  • Advised clients on financial planning and long-term security through suitable insurance policies
  • Assisted workers in selecting insurance plans tailored to their financial goals and future needs
  • Built and maintained strong client relationships through professional customer service and follow-ups
  • Educated clients on the importance of savings, investments, and insurance coverage
  • Helped clients make informed financial decisions to protect their income and assets
  • Conducted consultations and provided personalized financial recommendations
Projects
Faith-Based Content Creation

Write and develop motivational ebooks targeted at young adults and believers.

Skills
Financial PlanningCustomer ServiceCommunication SkillsProblem SolvingInsurance SalesRelationship ManagementTeam Collaboration
Education
Certificate, Media Training
Modern Media Training Institute
2017 — 2017
West African Senior School Certificate, WASSCE
Mawuli Senior High School, Ho
2012 — 2015
Basic Education Certificate, BECE
Spintex Academy, Accra
2004 — 2012
References
Mr. Nutsukpui Xorlali Freeman
Head of English Department · Modern Media Training Institute
Former Supervisor
0207427777
Mr. Agbesi Adido
Education Officer · Ghana Education Service-Akatsi North District
Former Colleague
0242370620
Languages
English
Fluent
Ewe
Fluent
Twi
Fluent
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