MEILENE K. ROXAS
Store Manager
Store Manager with over 6 years of experience in retail management, specializing in sales achievement and customer service excellence. Proven track record of creating and maintaining budgets, coordinating with head office on business trends, and leading teams to exceed sales targets. Committed to fostering a positive shopping experience and improving product knowledge among staff.
[email protected] Bocaue, Bulacan, Philippines
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Languages
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Skills
Work Experience
Store Manager
- Exceeded sales targets, earning recognition for Best in Customer Service and Best in People Management
- Ensured optimal store conditions, maintaining stock levels, cleanliness, and functionality
- Engineered and maintained precise budgets to optimize financial performance
- Monitored customer service execution rigorously to uphold high standards
- Collaborated with head office to align on business trends and store requirements
- Delivered engaging daily pep talks to enhance promotions and elevate product knowledge
- Compiled and submitted comprehensive store business reports for performance evaluation
Store Supervisor Admin
- Monitored and optimized the efficiency of all cashiering transactions
- Trained cashiers to adhere to best practices and enhance performance
- Cascaded ongoing promotions to maximize customer engagement
- Ensured the integrity of cash, gift certificates, and store assets
- Prepared comprehensive monthly reports to inform management decisions
- Oversaw the execution of exceptional customer service standards
- Surpassed store sales targets through strategic initiatives and leadership
Counter Control
- Enhanced transaction processes by leveraging advanced expertise in POSware
- Developed and implemented comprehensive training programs for cashiers and baggers, boosting operational efficiency
- Collaborated with IT, Treasury, and Western Union teams during peak demand periods to optimize service delivery
- Resolved customer complaints swiftly, significantly increasing satisfaction and fostering loyalty
- Detected counterfeit currency and executed banking transactions with meticulous precision
- Maintained an optimal change fund and coin supply to facilitate uninterrupted transactions
Office Secretary/ Invoicer
- Executed comprehensive office secretarial and invoicing duties, ensuring seamless operations and accurate financial documentation
Quality Inspector Assurance
- Conduct quality assurance inspections
Cashier
- Handle cashier duties efficiently
Skills
Sales ManagementCustomer Service ExcellenceBudget ManagementTeam LeadershipInventory ControlCash HandlingTraining and DevelopmentQuality AssurancePoint of Sale (POS)
Education
Bachelor of Science, Commerce Major in Financial Accounting
Far Eastern University
Languages
English
Intermediate
Tagalog
Native