Megan Akins

Remote Seasonal Customer Service Representative

Registered Nurse with 4 years of experience and a background in retail and logistics, transitioning to a Remote Seasonal Customer Service Representative role. Skilled in active listening, digital documentation, and de-escalating stressful situations. Ready to provide exceptional support for Williams-Sonoma customers during the peak holiday season.

Atlanta, GA 30315
0
Language
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Skills
0
Certification
Work Experience
Registered Nurse/Preceptor
Piedmont Atlanta HospitalAtlanta, GA
Apr 2022 — Present
  • Prioritized nursing interventions through critical thinking based on patients' acuity levels and individual needs, ensuring timely and effective care
  • Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating interventions
  • Administered medications according to established guidelines, monitoring for side effects or adverse reactions to ensure patient safety
  • Provided compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs, contributing to enhanced patient satisfaction.
Stocker
The Mint Julep Boutique, LLC.Auburn, AL
Oct 2019 — Feb 2020
  • Received and inventoried stock items, and recorded data manually or electronically
  • Packed and unpacked items for organized stocking on shelves in stockrooms, warehouses, or storage yards
  • Marked stock items with identification tags, stamps, or electric marking tools for easy retrieval
  • Inspected stock items for wear or defects to ensure quality control
Cashier
Dollar Tree
Feb 2019 — May 2019
  • Checked out customers and bagged purchases efficiently at checkout
  • Restocked shelves with merchandise to ensure availability
  • Organized store displays to enhance customer experience and kept the store presentable
  • Processed customer transactions accurately, balancing cash drawer and following cash-handling procedures
  • Delivered courteous customer service while resolving checkout questions and product location requests
  • Operated register systems efficiently to support fast, accurate front-end operations
Summer Receptionist
WestRock
Jun 2016 — Aug 2018
  • Answered the phone, filed papers, restocked facilities with refreshments, and organized company meetings
  • Managed multi-line switchboard, directing calls and visitors with professional, accurate service
  • Coordinated conference room scheduling, supporting executive calendars and meeting logistics
  • Greeted guests, verified appointments, and maintained secure visitor sign-in procedures
Skills
Epic electronic health recordEpic EMRNursing documentationClinical expertiseTeaching and mentoringBLS certifiedCare plan development
Education
Bachelor of Science, Nursing
Auburn University At Montgomery
Certifications
BLS certification
May 2028
Languages
English
Native
Phone Skills
Multi-line phone system management

Efficiently managed a multi-line switchboard, directing calls and visitors with professional service.

Customer service communication

Delivered courteous customer service while resolving checkout questions and product location requests.

Active listening

Skilled in active listening to understand and address customer needs effectively.

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