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  "basics": {
    "name": "Mecwyn Michael Castelino",
    "label": "Operations & Customer Experience Professional",
    "summary": "Operations and customer experience professional with expertise in aviation, logistics, and customer service. Currently supporting time-critical cargo operations at Auckland Airport. Holds a Master of Management from Massey University, known for reliability, clear communication, and problem solving in fast-paced environments.",
    "location": "Auckland, New Zealand"
  },
  "work": [
    {
      "company": "Menzies Aviation (NZ) Ltd",
      "position": "Cargo Warehouse Agent",
      "location": "Auckland Airport",
      "startDate": "2025-09",
      "current": true,
      "highlights": [
        "Support time-critical cargo operations within Auckland Airport's regulated aviation environment, maintaining safety, security, compliance and airline service standards",
        "Process import and export freight, verify documentation and cargo condition, and ensure acceptance requirements and cut-off times are met",
        "Use MACH cargo management systems to maintain accurate operational records and support efficient freight movement",
        "Assist supervisors and collaborate across operational teams to support on-time service delivery in a 24/7 environment"
      ]
    },
    {
      "company": "Medtronic New Zealand",
      "position": "Office Support Contingent",
      "startDate": "2025-04",
      "endDate": "2025-04",
      "highlights": [
        "Supported office administration, facilities coordination, courier/mail processes, room bookings and employee coordination",
        "Maintained records and helped ensure day-to-day office services ran efficiently"
      ]
    },
    {
      "company": "Silah Gulf W.L.L. (STC)",
      "position": "Customer Service Representative",
      "startDate": "2021-10",
      "endDate": "2025-01",
      "highlights": [
        "Managed high-volume customer interactions, account queries and issue resolution while maintaining professional service standards",
        "Supported onboarding of new team members and provided operational assistance to Team Leaders, including reporting and workflow support",
        "Built strong customer relationships through clear communication, sound judgement and practical problem solving"
      ]
    },
    {
      "company": "Openway Technologies (Freshpikk.com)",
      "position": "Operations Coordinator",
      "startDate": "2020-08",
      "endDate": "2021-10",
      "highlights": [
        "Coordinated logistics, vendor relationships, stock updates, customer service and day-to-day marketplace operations",
        "Supported compliance, vendor payments, contracts, reporting and resolution of operational issues"
      ]
    },
    {
      "company": "Bahrain International Circuit",
      "position": "Hotel & Transport Assistant",
      "startDate": "2019-10",
      "endDate": "2020-03",
      "highlights": [
        "Coordinated accommodation, travel and transport for VIP guests, executives and international event personnel",
        "Supported major international events including Formula One and the World Endurance Championship"
      ]
    },
    {
      "company": "JM Financial Home Loans Ltd",
      "position": "Branch Coordinator",
      "startDate": "2017-12",
      "endDate": "2019-04",
      "highlights": [
        "Managed customer documentation, application processing, records and applicant communication while maintaining accuracy and confidentiality",
        "Supported branch administration and loan tracking processes"
      ]
    }
  ],
  "education": [
    {
      "institution": "Massey University",
      "degree": "Master of Management",
      "field": "Management",
      "endDate": "2026-06"
    },
    {
      "institution": "Welingkar Institute of Management",
      "degree": "Post Graduate Diploma in Management",
      "field": "Operations",
      "endDate": "2020-07"
    },
    {
      "institution": "University of Mumbai",
      "degree": "Bachelor of Commerce",
      "endDate": "2017-06"
    }
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    "Customer Service",
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    "Stakeholder Engagement",
    "Safety Compliance",
    "Documentation",
    "MACH Cargo System",
    "Advanced Excel",
    "Problem Solving",
    "Airport & Aviation Operations",
    "Customer Service & Client Relations",
    "Logistics & Freight",
    "Frontline Team Support",
    "Safety & Compliance",
    "Administration & Reporting",
    "Customer Experience"
  ],
  "certificates": [
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      "name": "Licence Controller Qualification (LCQ) – Level 4"
    },
    {
      "name": "ServeWise Host Responsibility Certification"
    },
    {
      "name": "Full New Zealand Class 1 Driver Licence"
    },
    {
      "name": "Advanced Microsoft Excel & PowerPoint"
    },
    {
      "name": "Office Automation Certification"
    },
    {
      "name": "Computerised Accounting (SPA 1–SPA 5) & Tally ERP9"
    }
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    {
      "title": "Captain – Maharashtra State Football Team, India"
    },
    {
      "title": "Represented Maharashtra State and Mumbai District Football Teams"
    },
    {
      "title": "Employee of the Month nominee – two consecutive nominations"
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    {
      "title": "Team Leader – Management group projects"
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    "yearsOfExperience": 0,
    "seniority": "entry",
    "highestEducation": "Master's"
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