Mecwyn Michael Castelino

Operations & Customer Experience Professional

Operations and customer experience professional with expertise in aviation, logistics, and customer service. Currently supporting time-critical cargo operations at Auckland Airport. Holds a Master of Management from Massey University, known for reliability, clear communication, and problem solving in fast-paced environments.

Auckland, New Zealand
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Skills
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Certifications
Work Experience
Cargo Warehouse Agent
Menzies Aviation (NZ) Ltd
Sep 2025 — PresentCurrentAuckland Airport
  • Support time-critical cargo operations within Auckland Airport's regulated aviation environment, maintaining safety, security, compliance and airline service standards
  • Process import and export freight, verify documentation and cargo condition, and ensure acceptance requirements and cut-off times are met
  • Use MACH cargo management systems to maintain accurate operational records and support efficient freight movement
  • Assist supervisors and collaborate across operational teams to support on-time service delivery in a 24/7 environment
Office Support Contingent
Medtronic New Zealand
Apr 2025 — Apr 2025
  • Supported office administration, facilities coordination, courier/mail processes, room bookings and employee coordination
  • Maintained records and helped ensure day-to-day office services ran efficiently
Customer Service Representative
Silah Gulf W.L.L. (STC)
Oct 2021 — Jan 2025
  • Managed high-volume customer interactions, account queries and issue resolution while maintaining professional service standards
  • Supported onboarding of new team members and provided operational assistance to Team Leaders, including reporting and workflow support
  • Built strong customer relationships through clear communication, sound judgement and practical problem solving
Operations Coordinator
Openway Technologies (Freshpikk.com)
Aug 2020 — Oct 2021
  • Coordinated logistics, vendor relationships, stock updates, customer service and day-to-day marketplace operations
  • Supported compliance, vendor payments, contracts, reporting and resolution of operational issues
Hotel & Transport Assistant
Bahrain International Circuit
Oct 2019 — Mar 2020
  • Coordinated accommodation, travel and transport for VIP guests, executives and international event personnel
  • Supported major international events including Formula One and the World Endurance Championship
Branch Coordinator
JM Financial Home Loans Ltd
Dec 2017 — Apr 2019
  • Managed customer documentation, application processing, records and applicant communication while maintaining accuracy and confidentiality
  • Supported branch administration and loan tracking processes
Skills
Airport OperationsCustomer ServiceOperations CoordinationLogistics ManagementStakeholder EngagementSafety ComplianceDocumentationMACH Cargo SystemAdvanced ExcelProblem SolvingAirport & Aviation OperationsCustomer Service & Client RelationsLogistics & FreightFrontline Team SupportSafety & ComplianceAdministration & ReportingCustomer Experience
Education
Master of Management, Management
Massey University
Post Graduate Diploma in Management, Operations
Welingkar Institute of Management
Bachelor of Commerce
University of Mumbai
Certifications
Licence Controller Qualification (LCQ) – Level 4
25 Jun 2026
ServeWise Host Responsibility Certification
Full New Zealand Class 1 Driver Licence
Advanced Microsoft Excel & PowerPoint
Office Automation Certification
Computerised Accounting (SPA 1–SPA 5) & Tally ERP9
LEADERSHIP & ACHIEVEMENTS
Captain – Maharashtra State Football Team, India
Represented Maharashtra State and Mumbai District Football Teams
Employee of the Month nominee – two consecutive nominations
Team Leader – Management group projects
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