{ "$schema": "https://cvjson.com/schema/v1.json", "basics": { "name": "Md shahid kamal", "label": "Service Advisor", "summary": "Service Advisor with 13 years of experience in automotive service and workshop management. Skilled in customer service, coordinating repairs, and ensuring high standards of workmanship. Seeking to leverage expertise to contribute to a dynamic automotive service team.", "location": "Ali jarah lemosine, Qatar" }, "work": [ { "company": "Ali jarah lemosine", "position": "Service Advisor", "startDate": "2019-10", "current": true, "highlights": [ "Greet all customers promptly and provide timely professional service to ensure satisfaction and loyalty", "Provide excellent customer service by listening to inquiries, identifying service needs, resolving concerns, and selling additional services", "Coordinate repair work to ensure it is fixed right the first time and completed on time", "Communicate with customers about the status of work and obtain written approval on repair orders", "Prepare invoices on DMS and deliver vehicles in perfect condition", "Contact customers to remind them of service appointments and scheduled maintenance", "Answer incoming calls promptly and courteously to satisfy inquiries", "Ensure all work meets high standards of workmanship per company policy and manufacturer recommendations", "Promote productive working relationships and communicate effectively with colleagues", "Greets all the customers promptly, provides timely professional service, departs from traditional way of doing things to ensure customer satisfaction and loyalty.", "Provides excellent customer service by listening to customer inquiries and requests, Asking question to identify service needs, resolving customer concern and sells additional service when appropriate.", "Coordinates activities to ensure repair work is fixed right the first time and completed on time.", "Communicates with customer about status of work.", "Obtains the customers written approval on all repair orders at the time of the write-up or when closing additional add-on sales.", "prepare invoices on DMS, Delivers the right car in perfect condition every time.", "Contacts customer to remind them of service appointment and/or when schedule maintenance is due.", "Answer incoming telephone call promptly, courteously and makes every effort to satisfy the callers inquiry.", "To insure that all the carried out is to a high standard of workmanship as per company policy and manufactures recommendations.", "To take care not to cause accident damage to vehicle and components during repair, or company property, report any accidents to management.", "Promotes a productive working relationship with other, actively listens to concerns take action to respond to other needs speaks clearly, concisely and effectively.", "Coasting, estimation, performa invoice through the system to close concern job card." ] }, { "company": "Saham auto company, Dammam, Saudi Arabia", "position": "Service Advisor", "startDate": "2018-01", "endDate": "2018-10", "highlights": [ "Provided professional service and customer support as a service advisor", "Managed customer inquiries and coordinated repair work", "Ensured timely completion and quality of repairs", "Communicated effectively with customers about work status" ] }, { "company": "Saham auto (Saudi arab, dammam)", "position": "Service advisor", "location": "Dammam, Saudi Arabia" }, { "company": "Aljazirah ford, Riyadh, Saudi Arabia", "position": "Service Advisor / Workshop Controller", "startDate": "2010-07", "endDate": "2017-04", "highlights": [ "Served as service advisor and workshop controller managing customer service and workshop operations", "Coordinated repair work and ensured quality and timeliness", "Handled customer communications and approvals", "Maintained high standards of workmanship" ] }, { "company": "Aljazirah ford (Saudi Arab riyadh)", "position": "Service advisor /workshop controller", "location": "Riyadh, Saudi Arabia" }, { "company": "Surya Automobile Mahindra & Mahindra, Nawada", "position": "Workshop Supervisor", "startDate": "2008-06", "endDate": "2010-03", "highlights": [ "Supervised workshop operations ensuring quality and efficiency", "Managed team and coordinated repair activities", "Maintained customer service standards" ] }, { "company": "Surya auto Mahindra & Mahindra", "position": "Workshop Supervisor", "location": "Nawada" }, { "company": "Fair deal Hyundai, Jamshedpur", "position": "Technician", "startDate": "2007-09", "endDate": "2008-05", "highlights": [ "Performed vehicle maintenance and repairs as technician", "Ensured adherence to safety and quality standards" ] }, { "company": "Fair deal Hyundai", "position": "Technician", "location": "Jamshedpur" } ], "education": [ { "institution": "Alkabir Polytechnic", "degree": "Diploma in Automobile", "startDate": "2004", "endDate": "2007" }, { "institution": "Satyendrahigh School", "degree": "Matriculation", "endDate": "2003" } ], "skills": [ "MS Office", "Internet Applications", "DMS", "kerridge auto line", "Computer Skills" ], "languages": [ { "language": "English", "fluency": "Fluent" }, { "language": "Hindi", "fluency": "Fluent" }, { "language": "Urdu", "fluency": "Fluent" }, { "language": "Arabic", "fluency": "a bit" } ], "x-customSections": [ { "name": "TRAINING", "items": [ { "name": "Four days MILE training in Nagpur", "summary": "Based on new Bolero Vlx CRDE engine. Has successfully completed all training requirement set forth by ford motor company to be fully certified in the core and advance professional curriculum." } ] }, { "name": "PERSONAL INFORMATION", "items": [ { "name": "Name", "summary": "Md. Shahid Kamal" }, { "name": "Father’s Name", "summary": "Md. Sajid Neyaz" }, { "name": "Date of Birth", "summary": "12th Jan 1988" }, { "name": "Religion", "summary": "Muslim" }, { "name": "Nationality", "summary": "Indian" }, { "name": "Marital Status", "summary": "Unmarried" }, { "name": "Languages Know", "summary": "English, Hindi & Urdu and a bit Arabic" }, { "name": "Gender", "summary": "Male" }, { "name": "Hobby", "summary": "Travelling, Making Friends, Internet" }, { "name": "Brother & sis", "summary": "have two younger brother & a elder sister" }, { "name": "Present address", "summary": "Ali jarah lemosine, zone 91, p.o box 24141, Qarat" }, { "name": "Permanent Address", "summary": "Moh- Ansar nagar, Near Imli Gali\nNawada (Bihar) – 805110" }, { "name": "Mob no", "summary": "home. 0091 8579858400" } ] }, { "name": "DECLARATION", "items": [ { "name": "Declaration", "summary": "29-aug-2022. I Md shahid kamal hereby declare that all the information provided above is true and correct to the best of my knowledge and belief." } ] } ], "availability": { "status": "open" }, "ats": { "keywords": [ "Service Advisor", "Ali jarah lemosine", "Saham auto company, Dammam, Saudi Arabia", "Service advisor", "Saham auto (Saudi arab, dammam)", "Service Advisor / Workshop Controller", "Aljazirah ford, Riyadh, Saudi Arabia", "Service advisor /workshop controller", "Aljazirah ford (Saudi Arab riyadh)", "Workshop Supervisor", "Surya Automobile Mahindra & Mahindra, Nawada", "Surya auto Mahindra & Mahindra", "Technician", "Fair deal Hyundai, Jamshedpur", "Fair deal Hyundai", "MS Office", "Internet Applications", "DMS", "kerridge auto line", "English", "Hindi", "Urdu", "Arabic", "Four days MILE training in Nagpur", "Computer Skills", "Name", "Father’s Name", "Date of Birth", "Religion", "Nationality", "Marital Status", "Languages Know", "Gender", "Hobby", "Brother & sis", "Present address", "Permanent Address", "Mob no", "home", "Declaration" ], "yearsOfExperience": 120, "seniority": "lead", "highestEducation": "Diploma" }, "verification": { "email": true, "platform": "freecv.org" }, "i18n": { "primary": "en" }, "meta": { "version": "1.2.2", "canonical": "https://livelink.cv/mdshahid-kamal/cv.json", "lastModified": "2026-09-20T07:17:11.246Z", "generator": "FreeCV.org" } }