Md shahid kamal

Service Advisor

Service Advisor with 13 years of experience in automotive service and workshop management. Skilled in customer service, coordinating repairs, and ensuring high standards of workmanship. Seeking to leverage expertise to contribute to a dynamic automotive service team.

Ali jarah lemosine, Qatar
0+
Years experience
0
Languages
0
Skills
Work Experience
Service Advisor
Ali jarah lemosine
Oct 2019 — Present
  • Greet all customers promptly and provide timely professional service to ensure satisfaction and loyalty
  • Provide excellent customer service by listening to inquiries, identifying service needs, resolving concerns, and selling additional services
  • Coordinate repair work to ensure it is fixed right the first time and completed on time
  • Communicate with customers about the status of work and obtain written approval on repair orders
  • Prepare invoices on DMS and deliver vehicles in perfect condition
  • Contact customers to remind them of service appointments and scheduled maintenance
  • Answer incoming calls promptly and courteously to satisfy inquiries
  • Ensure all work meets high standards of workmanship per company policy and manufacturer recommendations
  • Promote productive working relationships and communicate effectively with colleagues
  • Greets all the customers promptly, provides timely professional service, departs from traditional way of doing things to ensure customer satisfaction and loyalty.
  • Provides excellent customer service by listening to customer inquiries and requests, Asking question to identify service needs, resolving customer concern and sells additional service when appropriate.
  • Coordinates activities to ensure repair work is fixed right the first time and completed on time.
  • Communicates with customer about status of work.
  • Obtains the customers written approval on all repair orders at the time of the write-up or when closing additional add-on sales.
  • prepare invoices on DMS, Delivers the right car in perfect condition every time.
  • Contacts customer to remind them of service appointment and/or when schedule maintenance is due.
  • Answer incoming telephone call promptly, courteously and makes every effort to satisfy the callers inquiry.
  • To insure that all the carried out is to a high standard of workmanship as per company policy and manufactures recommendations.
  • To take care not to cause accident damage to vehicle and components during repair, or company property, report any accidents to management.
  • Promotes a productive working relationship with other, actively listens to concerns take action to respond to other needs speaks clearly, concisely and effectively.
  • Coasting, estimation, performa invoice through the system to close concern job card.
Service Advisor
Saham auto company, Dammam, Saudi Arabia
Jan 2018 — Oct 2018
  • Provided professional service and customer support as a service advisor
  • Managed customer inquiries and coordinated repair work
  • Ensured timely completion and quality of repairs
  • Communicated effectively with customers about work status
Service advisor
Saham auto (Saudi arab, dammam)Dammam, Saudi Arabia
Jan 2018 — Oct 2018
Service Advisor / Workshop Controller
Aljazirah ford, Riyadh, Saudi Arabia
Jul 2010 — Apr 2017
  • Served as service advisor and workshop controller managing customer service and workshop operations
  • Coordinated repair work and ensured quality and timeliness
  • Handled customer communications and approvals
  • Maintained high standards of workmanship
Service advisor /workshop controller
Aljazirah ford (Saudi Arab riyadh)Riyadh, Saudi Arabia
Jul 2010 — Apr 2017
Workshop Supervisor
Surya Automobile Mahindra & Mahindra, Nawada
Jun 2008 — Mar 2010
  • Supervised workshop operations ensuring quality and efficiency
  • Managed team and coordinated repair activities
  • Maintained customer service standards
Workshop Supervisor
Surya auto Mahindra & MahindraNawada
Jun 2008 — Mar 2010
Technician
Fair deal Hyundai, Jamshedpur
Sep 2007 — May 2008
  • Performed vehicle maintenance and repairs as technician
  • Ensured adherence to safety and quality standards
Technician
Fair deal HyundaiJamshedpur
Sep 2007 — May 2008
Skills
MS OfficeInternet ApplicationsDMSkerridge auto line
Education
Diploma in Automobile
Alkabir Polytechnic
2004 — 2007
Matriculation
Satyendrahigh School
Languages
English
Fluent
Hindi
Fluent
Urdu
Fluent
Arabic
a bit
TRAINING
Four days MILE training in Nagpur

Based on new Bolero Vlx CRDE engine. Has successfully completed all training requirement set forth by ford motor company to be fully certified in the core and advance professional curriculum.

COMPUTER SKILLS
Computer Skills

Well versed with MS Office & Internet Applications. Now a days working on DMS which based on kerridge auto line.

PERSONAL INFORMATION
Name

Md. Shahid Kamal

Father’s Name

Md. Sajid Neyaz

Date of Birth

12th Jan 1988

Religion

Muslim

Nationality

Indian

Marital Status

Unmarried

Languages Know

English, Hindi & Urdu and a bit Arabic

Gender

Male

Hobby

Travelling, Making Friends, Internet

Brother & sis

have two younger brother & a elder sister

Present address

Ali jarah lemosine, zone 91, p.o box 24141, Qarat

Permanent Address

Moh- Ansar nagar, Near Imli Gali Nawada (Bihar) – 805110

Mob no
home

0091 8579858400

DECLARATION
Declaration
29-aug-2022

I Md shahid kamal hereby declare that all the information provided above is true and correct to the best of my knowledge and belief.

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