{
  "$schema": "https://cvjson.com/schema/v1.json",
  "basics": {
    "name": "MD MORSALIN",
    "label": "Customer Service Specialist",
    "email": "morsalinislam2900@gmail.com",
    "summary": "Customer Service Representative with 2+ years of experience in Grameenphone Care Point and experience at Walton Customer Care. Skilled in customer support, problem-solving, communication, and complaint handling. Dedicated to delivering excellent customer service and contributing to organizational success.",
    "location": "Domar, Nilphamari "
  },
  "work": [
    {
      "company": "Gp Care Point",
      "position": "Customer Manager",
      "location": "Debigonj, Panchagarh",
      "startDate": "2024-04",
      "endDate": "2025-12"
    }
  ],
  "education": [
    {
      "institution": "Debigonj Govt College",
      "degree": "Higher Secondary Certificate (H.S.C)",
      "field": "Science",
      "startDate": "2020",
      "endDate": "2022",
      "score": "3.17/5.00"
    }
  ],
  "skills": [
    "Zendesk",
    "Intercom",
    "Conflict Resolution",
    "CRM Systems",
    "Active Listening",
    "Salesforce Service Cloud"
  ],
  "languages": [
    {
      "language": "English",
      "fluency": "Intermediate"
    },
    {
      "language": "Bangla",
      "fluency": "Native"
    }
  ],
  "availability": {
    "status": "open",
    "employmentType": [
      "full-time"
    ],
    "sponsorship": false
  },
  "ats": {
    "keywords": [
      "Customer Manager",
      "Gp Care Point",
      "Science",
      "Zendesk",
      "Intercom",
      "Conflict Resolution",
      "CRM Systems",
      "Active Listening",
      "Salesforce Service Cloud",
      "English",
      "Bangla",
      "Customer Service Specialist"
    ],
    "yearsOfExperience": 2,
    "seniority": "lead",
    "highestEducation": "Certificate"
  },
  "verification": {
    "email": true,
    "platform": "freecv.org"
  },
  "i18n": {
    "primary": "en"
  },
  "meta": {
    "version": "1.2.2",
    "canonical": "https://livelink.cv/md-morsalin/cv.json",
    "lastModified": "2026-08-26T15:06:55.093Z",
    "generator": "FreeCV.org"
  }
}