{ "$schema": "https://cvjson.com/schema/v1.json", "basics": { "name": "Mbatha Nkonzo", "label": "IT Specialist", "summary": "Experienced IT Specialist with a strong background in maintaining technology infrastructure and providing technical support to over 5,000 users. Proven expertise in troubleshooting hardware, software, and network issues, alongside successfully installing and configuring systems to optimize performance and security. Dedicated to enhancing operational efficiency and minimizing downtime through proactive maintenance and performance monitoring. Recognized for effective communication and a methodical approach to problem-solving in diverse IT environments.", "location": "Durban, KwaZulu Natal, South Africa" }, "work": [ { "company": "STATE INFORMATION TECHNOLOGY AGENCY (SITA)", "position": "IT Specialist", "startDate": "2020-10", "endDate": "2022-03", "highlights": [ "Maintained technology infrastructure ensuring efficient system operation and security", "Installed, configured, and maintained hardware, software, networks, and peripherals", "Provided technical support and troubleshooting for hardware, software, and network issues", "Monitored and maintained servers, workstations, and network infrastructure", "Implemented IT policies, procedures, and security controls" ] }, { "company": "Khanya Africa Networks", "position": "IT Specialist", "startDate": "2018-06", "endDate": "2020-10", "highlights": [ "Provided 1st and 2nd line IT support to over 5000 users at Department of Social Development", "Received, logged, and prioritized IT incidents and service requests", "Troubleshot hardware, software, printer, email, and network connectivity issues", "Managed user accounts, passwords, and access permissions", "Implemented cybersecurity measures including antivirus and firewalls", "Performed root cause analysis and implemented corrective actions", "Mentored 1st line support staff and participated in change management", "Monitored security alerts and responded to security incidents", "Networks", "Implemented network security protocols, reducing vulnerabilities by [X]% within [timeframe]" ] }, { "company": "QadiService", "position": "IT Technician", "startDate": "2018-06-03", "endDate": "2020-10-01", "highlights": [ "Duties assisting more than 5000 users at Department of Social Development: Receive, log, and prioritize IT incidents and service requests.", "Provide first-level technical support via phone, email, remote access, or in person.", "Troubleshoot common hardware, software, printer, email, and network connectivity issues.", "Reset passwords and unlock user accounts.", "Install and configure approved software and peripheral devices.", "Assist users with system access, login issues, and basic application support.", "Escalate unresolved or complex issues to 2nd Line Support.", "Maintain accurate records of incidents, resolutions, and service requests in the IT Service Management (ITSM) system.", "Follow service level agreements (SLAs) to ensure timely resolution of incidents.", "Provide guidance to users on IT policies, procedures, and best practices.", "Perform routine system checks and basic maintenance tasks.", "2nd Line IT Support Responsibilities On 2nd Line Support provides advanced technical support for issues that cannot be resolved by the 1st Line Support team. Their responsibilities include:", "Investigate and resolve complex hardware, software, server, and network issues.", "Diagnose and troubleshoot operating systems, applications, databases, and infrastructure problems.", "Configure, maintain, and support servers, network devices, and enterprise applications.", "Manage user accounts, permissions, and access controls in accordance with security policies.", "Implement and maintain cybersecurity measures, including antivirus, firewalls, endpoint protection, and security updates.", "Monitor system performance, identify recurring issues, and recommend permanent solutions.", "Support system upgrades, software deployments, and infrastructure projects." ] } ], "education": [ { "institution": "CareersIT", "degree": "Industry Certificate", "field": "Comptia A+" }, { "institution": "Richfield Graduate Institute", "degree": "National Diploma or Advanced Certificates", "field": "Diploma in Information Technology NQF level 5" }, { "institution": "Richfield Graduate Institute", "degree": "Industry Certificate", "field": "Cisco Introduction To Computing " }, { "institution": "Microsoft", "degree": "Industry Certificate", "field": "Microsoft 365 End Point Administrator (MD-102 )" }, { "institution": "Comptia", "degree": "Industry Certificate", "field": "Network +" }, { "institution": "CISCO", "degree": "Industry Certificate", "field": "Cisco Certified Network Associate CCNA" } ], "skills": [ "Intermediate (practical application)", "Novice (limited experience)", "Advanced (applied theory)", "Fundamental Awareness (basic knowledge)", "Install, configure, and maintain computer hardware, laptops, desktops, printers, and peripheral devices.", "Install, update, and troubleshoot operating systems and software applications.", "Provide technical support to users in person, by phone, email, or remote access.", "Diagnose and resolve hardware, software, and network connectivity issues.", "Set up and configure user accounts, passwords, and email accounts.", "Install and maintain network equipment, including routers, switches, wireless access points, and cabling.", "Perform preventive maintenance on IT equipment to minimize downtime.", "Monitor system performance and resolve technical issues promptly.", "Install software updates, security patches, and firmware upgrades.", "Application Troubleshooting", "Verbal communication", "TCP/IP Network Management", "Information Security Management", "IT Technical Knowledge", "Wireless Networks (Wi-Fi)", "Troubleshooting and Performance Monitoring", "Computer literacy", "LAN Troubleshooting", "LAN Configuration, Switching, and Spanning Tree", "WAN Technologies", "Ethernet and TCP/IP Protocols and Architecture", "Physical Network Configuration", "E-mail Client Support", "Cloud PC Troubleshooting", "Planning and organising", "Risk Analysis" ], "languages": [ { "language": "English", "fluency": "Fluent" }, { "language": "isiZulu", "fluency": "Fluent" } ], "availability": { "status": "open" }, "ats": { "keywords": [ "IT Specialist", "STATE INFORMATION TECHNOLOGY AGENCY (SITA)", "Khanya Africa Networks", "IT Technician", "QadiService", "Comptia A+", "Diploma in Information Technology NQF level 5", "Cisco Introduction To Computing", "Microsoft 365 End Point Administrator (MD-102 )", "Network +", "Cisco Certified Network Associate CCNA", "Intermediate (practical application)", "Novice (limited experience)", "Advanced (applied theory)", "Fundamental Awareness (basic knowledge)", "Application Troubleshooting", "Verbal communication", "TCP/IP Network Management", "Information Security Management", "IT Technical Knowledge", "Wireless Networks (Wi-Fi)", "Troubleshooting and Performance Monitoring", "Computer literacy", "LAN Troubleshooting", "LAN Configuration, Switching, and Spanning Tree", "WAN Technologies", "Ethernet and TCP/IP Protocols and Architecture", "Physical Network Configuration", "E-mail Client Support", "Cloud PC Troubleshooting", "Planning and organising", "Risk Analysis", "English", "isiZulu" ], "yearsOfExperience": 0, "seniority": "entry", "highestEducation": "Associate's" }, "verification": { "email": true, "platform": "freecv.org" }, "i18n": { "primary": "en" }, "meta": { "version": "1.2.2", "canonical": "https://livelink.cv/mbatha-nkonzo/cv.json", "lastModified": "2026-10-28T15:55:48.661Z", "generator": "FreeCV.org" } }