Maureen Muzondo

Customer service and operations leader with over 8 years of experience driving process improvements and leading cross-functional teams to deliver exceptional client experiences. Skilled in strategic planning, data-driven decision making, and problem-solving to optimize productivity and support growth. Proven track record of enhancing service standards and fostering high-performance cultures.

[email protected] +254710679869 Nairobi, Kenya
LinkedIn
0
Languages
0
Skills
0
Certifications
Work Experience
Head of Strategy Consultant
Muzzy Consultants
Jan 2018 — PresentCurrentNairobi, Kenya
  • Delivered data-driven business analyses and strategic plans to reduce costs and increase revenue
  • Conducted market research and due diligence in infrastructure and private equity
  • Managed large-scale infrastructure projects, optimizing operations management to align with business goals
  • Applied innovative problem-solving tailored to client challenges
  • Led and mentored cross-functional teams to enhance project delivery and stakeholder satisfaction
General Manager
FCL
Jan 2025 — Mar 2026Nairobi, Kenya
  • Lead strategic direction and operational management of a recruitment and investment placement agency for global markets through strategic planning & execution
  • Manage cross-functional departments to optimize service delivery and client satisfaction
  • Develop policies enhancing operational efficiency and customer experience
  • Drive domestic and international business development initiatives
  • Oversee financial planning, budgeting, and resource allocation
  • Promote a high-performance culture encouraging employee growth and collaboration through employee development programs
  • Maintain an expert understanding of company operations to effectively represent at industry forums, uphold regulatory compliance, and make sound judgment calls
  • Oversee a customer service team to ensure exceptional customer experience and daily workflow productivity
Short-Term Consultant – Business Strategy, Personal & Business Coaching
Partnered Pathways Programs
Oct 2024 — Feb 2025Remote, Kenya
  • Designed and executed strategic initiatives fostering collaboration and growth
  • Built partnerships with community stakeholders to enhance program reach
  • Led program development and community advocacy
Talent Data Collection Fellow
Sand Technologies
Feb 2024 — May 2024Remote, Kenya
  • Collected and analyzed talent data to identify skill gaps and improve engagement
  • Developed rapport with talent to enhance satisfaction and retention
Data Mapping & Business Development Manager
Sand Technologies
Sep 2023 — Dec 2023Remote, Kenya
  • Bridged employer-talent gaps through data analysis and relationship management
General Manager – Operations, Advertising, Events & Marketing
KIZA Restaurant & Lounge
Jun 2016 — Jun 2018Nairobi, Kenya
  • Led operational policies, resource planning, and quality control
  • Directed recruitment, training, and performance management
General Manager / Head of Strategic Sales, Advertising, Events & Marketing
GALILEO INVESTMENTS LIMITED
Dec 2013 — May 2016Nairobi, Kenya
  • Managed finance, sales, marketing, and client relations
  • Developed growth plans and product portfolio strategies
Special Events & Media Manager
Capital Group Limited
Jan 2009 — Nov 2013Nairobi, Kenya
  • Designed and executed experiential marketing campaigns increasing brand awareness
Chief Project Framework Facilitator & Donor Liaison
Painted Dog Conservation
Jan 2008 — Dec 2009Hwange, Zimbabwe
  • Coordinated project implementation, reporting, and stakeholder engagement
Head of Project Management
Tru Blaq
Jan 2006 — Dec 2008Nairobi, Kenya
  • Led campaigns and increased youth voter registration significantly
  • Developed intellectual property programs and promotional campaigns
Skills
Strategic Planning & ExecutionOperations ManagementBusiness DevelopmentMarket ExpansionFinancial ManagementBudgetingTeam LeadershipEmployee DevelopmentClient Relationship ManagementStakeholder Relationship ManagementData AnalysisTalent MappingAI Research Framework DevelopmentCompliance OversightRegulatory OversightCampaign ManagementEvent ManagementStrategic & Operational PlanningLeadership & Relationship ManagementData & Analytical FrameworksCompliance & Event Oversight
Education
Bachelor of Science, Business Administration, Management
United States International University-Africa
Certifications
Vijana Tugutuke – Head Project Lead
Virtual Assistant ALX, with Honors
Sand Technologies
Languages
English
Fluent
Shona
Fluent
References available upon request.
Last updated 7 hours agoMade with freecv.org