Mary Jacqueline Njoki

I seek to apply my knowledge and experience in a dynamic, competent, and fast-growing business firm or organization that will enable me to attain the set goals and objectives.

0
Skills
Work Experience
Lead Generator
Absa Bank
Jul 2025 — Jun 2026
  • Delivered exceptional sales performance by identifying and meeting customer needs through selling and cross-selling of all Absa Bank Retail products and services
  • Provided direct hands-on sales support to generate and convert quality leads into sales
  • Participated in specific product campaigns by explaining products to customers
  • Owned and managed personal products and channel sales targets to contribute towards direct sales objectives
  • Referred customers to specialist product help or advice when uncertain about product delivery or application process
  • Completed account opening documentation together with customers and submitted to Line Manager for review
  • Completed financial analysis and statement review on customer accounts when selling loans to Retail customers
  • Called customers when their accounts were opened and provided contact information for their branch
  • Built relationships with internal service providers to ensure quick turnaround time of escalated queries and complaints
Digital Marketer
Business Cloud Kenya
Nov 2021 — Nov 2022
  • Created and managed content such as product descriptions and images for user engagement
  • Updated and organized product listings on the website for easy customer access
  • Ran ad campaigns on digital platforms to promote products and drive traffic
  • Conducted market research to understand trends, competitors, and customer needs
  • Engaged with customers online, responding to inquiries and gathering feedback
  • Tracked and analyzed marketing performance to optimize future campaigns
  • Optimized product listings for SEO to improve search visibility and ranking
  • Collaborated with other teams to align marketing strategies with business goals
Accountant
Solidarity Auto General Supplies Limited
Aug 2019 — Oct 2020
  • Printed, compiled, and submitted tender documents in compliance with company and client requirements
  • Prepared, signed, and stamped tender documents for official submission
  • Followed up on tender applications to track progress and respond to queries or requests
  • Processed payroll and ensured timely payment of employee salaries and statutory deductions
  • Supervised junior staff by delegating tasks, monitoring performance, and ensuring timely completion of work
  • Signed interns weekly report forms and tracked their progress
  • Organized and maintained both physical and digital filing systems for financial and administrative records
  • Maintained accurate records of employee payments and prepared supporting documentation
  • Managed accounts payable and receivable, including invoice processing and reconciliation
  • Liaised with suppliers, clients, and service providers regarding financial matters
  • Ensured compliance with accounting standards and internal controls
Customer Care Officer
Evensis
Jan 2018 — Mar 2019
  • Provided client support services in accurate and timely fashion
  • Maintained high level of professionalism and competence in every customer interaction
  • Performed administrative duties required in the organization
  • Identified and developed new business opportunities with customer contacts
  • Utilized effective problem solving and time management skills in customer service operations
  • Attended educational trainings and workshops for professional growth
  • Provided support in new product development and enhancement activities
Skills
Ms. WordMs. ExcelMs. AccessMs. PowerPointMs. Project
Education
CPA I and II - Pass
Pinnacle Business School
2014 — 2015
Bachelor of Commerce
University of Nairobi
2007 — 2011Second Class Honors
Certificate, MS Office
Fanusi Study Center
Feb 2006 — Jun 2006
Kenya Certificate of Secondary Education (KCSE)
Consolata School
2001 — 2005Mean Grade B Plain (66 Points)
Kenya Certificate of Primary Education (KCPE)
Sacred Heart Kyeni
1992 — 2000496 Marks
PROFILE
Results oriented with ability to work well with minimum supervision.
Excellent communication and interpersonal skills.
Competent, diligent, and aggressive.
Client focused with courtesy and high integrity.
Self-motivated and keen to detail.
ACHIEVEMENTS
A member of the Debate Club
The Secretary of Rotaract Club
The School Games Captain
CLUBS
Debate Club
Rotaract Club
AIESEC
INTERESTS
Watching movies
Reading inspirational books
Travelling
Cooking
REFEREES
Mercy Sabina Wanza
Branch Manager, Absa Bank

P.O Box 30120-00100, Nairobi, Kenya. Tel: 0725 913270 [email protected]

Damasus Ouko
Branch Manager, Absa Bank

P.O Box 30120-00100, Nairobi, Kenya. Tel: 0726 791652 [email protected]

Joseph Ocholla
Director, Evensis

P.O Box 61441-00200, Nairobi, Kenya. Tel: 0722663176 [email protected]

Last updated 17 hours agoMade with freecv.org