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    "name": "MARVIN STALIN",
    "label": "Customer Support Executive",
    "summary": "Motivated and dependable customer support professional with experience in the HSBC UK banking process at Concentrix. Skilled in customer handling, issue resolution, communication, and following process and quality standards. A quick learner with good teamwork and time-management skills, looking for an opportunity to grow in a customer-focused organization.",
    "location": "Kullappa Circle, Kammanahalli, Bengaluru, Karnataka"
  },
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    {
      "company": "Concentrix – HSBC UK Process",
      "position": "Customer Support Executive",
      "startDate": "2025-06",
      "endDate": "2026-08",
      "highlights": [
        "Handled 110 to 120 customer queries daily while providing support to HSBC UK banking customers.",
        "Assisted customers with account, transaction, and general banking-related queries.",
        "Followed customer verification, security, and process guidelines.",
        "Resolved customer issues professionally while maintaining service quality.",
        "Handled escalations according to process requirements.",
        "Maintained productivity, quality, and customer satisfaction standards.",
        "Communicated clearly with customers and accurately documented interactions."
      ]
    }
  ],
  "education": [
    {
      "institution": "ST VINCENT PALLOTTI PU COLLEGE",
      "degree": "CSBA",
      "field": "Computer Science, Statistics, Business Studies, Accountancy",
      "startDate": "2020",
      "endDate": "2022"
    },
    {
      "institution": "St Charles English High School",
      "degree": "SSLC",
      "field": "English, Kannada, Hindi, Science, Social Science",
      "startDate": "2019",
      "endDate": "2020"
    }
  ],
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    "Teamwork",
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    "Problem Solving",
    "Adaptability",
    "Attention to Detail"
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      "fluency": "Native"
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    "yearsOfExperience": 0,
    "seniority": "entry",
    "highestEducation": "Bachelor's"
  },
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    "platform": "freecv.org"
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}