MARVIN STALIN

Customer Support Executive

Motivated and dependable customer support professional with experience in the HSBC UK banking process at Concentrix. Skilled in customer handling, issue resolution, communication, and following process and quality standards. A quick learner with good teamwork and time-management skills, looking for an opportunity to grow in a customer-focused organization.

Kullappa Circle, Kammanahalli, Bengaluru, Karnataka
0
Languages
0
Skills
Work Experience
Customer Support Executive
Concentrix – HSBC UK Process
Jun 2025 — Aug 2026
  • Handled 110 to 120 customer queries daily while providing support to HSBC UK banking customers.
  • Assisted customers with account, transaction, and general banking-related queries.
  • Followed customer verification, security, and process guidelines.
  • Resolved customer issues professionally while maintaining service quality.
  • Handled escalations according to process requirements.
  • Maintained productivity, quality, and customer satisfaction standards.
  • Communicated clearly with customers and accurately documented interactions.
Skills
Customer ServiceCustomer HandlingCommunication SkillsIssue ResolutionTeamworkTime ManagementProblem SolvingAdaptabilityAttention to Detail
Education
CSBA, Computer Science, Statistics, Business Studies, Accountancy
ST VINCENT PALLOTTI PU COLLEGE
2020 — 2022
SSLC, English, Kannada, Hindi, Science, Social Science
St Charles English High School
2019 — 2020
Languages
English
Native
Kannada
Native
Hindi
Native
Tamil
Native