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    "name": "Mark Angelo Condino",
    "label": "IT Service Desk",
    "summary": "Dedicated IT Service Desk professional with expertise in POS systems and a strong track record in troubleshooting and maintenance. Demonstrates a commitment to enhancing operational efficiency through innovative solutions and exceptional customer support. Eager to secure a full-time role that offers opportunities for growth and new challenges.",
    "location": "Nagcarlan, Laguna"
  },
  "work": [
    {
      "company": "Cognizant",
      "position": "IT Service Desk",
      "startDate": "2021-02",
      "current": true,
      "highlights": [
        "Provide B2B user support for POS system issues",
        "Assist Franchisees and managers with reporting and analytics on labor, inventory and sales",
        "Troubleshoot POS system hardware and software issues",
        "Resolve POS system errors by running SQL scripts",
        "Guide Franchisees and managers in employee profile creation",
        "Troubleshoot scanners, printers and POS peripherals",
        "Coordinate vendor repairs and replacements for equipment",
        "Manage enterprise console for pricing, taxing and discount configurations",
        "Conduct cleanup maintenance for POS systems",
        "Deploy software updates for POS systems",
        "Fix failed status using PowerShell, CMD, and script"
      ]
    },
    {
      "company": "Alorica",
      "position": "Technical Support Representative",
      "startDate": "2018-08",
      "endDate": "2020-07",
      "highlights": [
        "Deliver prompt customer service via chat and email",
        "Collaborate with technical team to provide accurate information and solutions",
        "Advise users on system maintenance and optimization",
        "Provide expert technical support across hardware and software issues for customer satisfaction"
      ]
    },
    {
      "company": "SPI Global",
      "position": "Data Technician",
      "startDate": "2015-12",
      "endDate": "2016-06",
      "highlights": [
        "Ensure data accuracy and integrity through meticulous validation and auditing procedures",
        "Develop and maintain documentation outlining data formatting standards and procedures",
        "Execute precise conversion of PDF documents into RTF and XML formats, ensuring content fidelity and structural accuracy",
        "Specialize in the accurate transcription of legal proceedings and journal entries, ensuring verbatim record"
      ]
    }
  ],
  "skills": [
    "• POS software troubleshooting",
    "• POS hardware maintenance",
    "• Network configuration",
    "• Payment processing",
    "• Database management",
    "• SQL queries",
    "• Customer service",
    "• Technical support",
    "• Cybersecurity best practices",
    "• Incident management systems",
    "• Zendesk",
    "• Service Now",
    "• Custom computer assembly",
    "• Hardware troubleshooting",
    "• Software installation",
    "• Performance optimization",
    "• Document management",
    "• Facebook social media management",
    "• Content creation",
    "• Video editing",
    "• CapCut"
  ],
  "languages": [
    {
      "language": "Tagalog",
      "fluency": "Fluent"
    },
    {
      "language": "English",
      "fluency": "Fluent"
    }
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    "status": "open",
    "sponsorship": false
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      "• POS hardware maintenance",
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      "• Cybersecurity best practices",
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      "• Document management",
      "• Facebook social media management",
      "• Content creation",
      "• Video editing",
      "• CapCut",
      "Tagalog",
      "English"
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    "yearsOfExperience": 0,
    "seniority": "entry"
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}