Mark Angelo Condino

IT Service Desk

Dedicated IT Service Desk professional with expertise in POS systems and a strong track record in troubleshooting and maintenance. Demonstrates a commitment to enhancing operational efficiency through innovative solutions and exceptional customer support. Eager to secure a full-time role that offers opportunities for growth and new challenges.

[email protected] +63 905 749 6118 Nagcarlan, Laguna
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Languages
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Skills
Work Experience
IT Service Desk
Cognizant
Feb 2021 — PresentCurrent
  • Provide B2B user support for POS system issues
  • Assist Franchisees and managers with reporting and analytics on labor, inventory and sales
  • Troubleshoot POS system hardware and software issues
  • Resolve POS system errors by running SQL scripts
  • Guide Franchisees and managers in employee profile creation
  • Troubleshoot scanners, printers and POS peripherals
  • Coordinate vendor repairs and replacements for equipment
  • Manage enterprise console for pricing, taxing and discount configurations
  • Conduct cleanup maintenance for POS systems
  • Deploy software updates for POS systems
  • Fix failed status using PowerShell, CMD, and script
Technical Support Representative
Alorica
Aug 2018 — Jul 2020
  • Deliver prompt customer service via chat and email
  • Collaborate with technical team to provide accurate information and solutions
  • Advise users on system maintenance and optimization
  • Provide expert technical support across hardware and software issues for customer satisfaction
Data Technician
SPI Global
Dec 2015 — Jun 2016
  • Ensure data accuracy and integrity through meticulous validation and auditing procedures
  • Develop and maintain documentation outlining data formatting standards and procedures
  • Execute precise conversion of PDF documents into RTF and XML formats, ensuring content fidelity and structural accuracy
  • Specialize in the accurate transcription of legal proceedings and journal entries, ensuring verbatim record
Skills
• POS software troubleshooting• POS hardware maintenance• Network configuration• Payment processing• Database management• SQL queries• Customer service• Technical support• Cybersecurity best practices• Incident management systems• Zendesk• Service Now• Custom computer assembly• Hardware troubleshooting• Software installation• Performance optimization• Document management• Facebook social media management• Content creation• Video editing• CapCut
Languages
Tagalog
Fluent
English
Fluent
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