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    "name": "Maria Angela Pagtalunan",
    "label": "Administrative and Back Office Professional",
    "email": "Apagtalunan95@gmail.com",
    "summary": "Administrative and Back Office professional with 11+ years of experience in data entry, document processing, CRM support, records management, scheduling, reporting, and office administration. Skilled in maintaining accurate databases, processing high-volume information, coordinating administrative tasks, and handling confidential records. Proficient in Microsoft Office, Excel, Google Sheets, and CRM systems, with strong attention to detail, organization, and problem-solving skills.",
    "location": "Angeles City, Philippines",
    "url": "https://myprofile.ph/mariaangelapagtalunan"
  },
  "work": [
    {
      "company": "Infinet Network",
      "position": "Back Office Staff / Admin Staff",
      "startDate": "2023-09",
      "endDate": "2026-01",
      "highlights": [
        "Processed documents, transactions, and data accurately while meeting deadlines",
        "Performed data entry, database updates, verification, and records maintenance",
        "Provided administrative and email support to maintain daily operations",
        "Organized files, correspondence, and confidential documents for efficient retrieval",
        "Supported workflow improvements and coordinated staff schedules",
        "Trained new employees on procedures, software, and operational best practices",
        "Scanned, digitized, indexed, and organized classified documents"
      ]
    },
    {
      "company": "PoolZone LCC",
      "position": "Administrative Assistant",
      "startDate": "2023-09",
      "endDate": "2024-03",
      "highlights": [
        "Managed emails, calendars, appointments, meetings, and daily administrative tasks",
        "Prepared, proofread, and processed documents and correspondence",
        "Performed data entry, digitization, invoice processing, and transaction support",
        "Maintained accurate records and investigated data discrepancies",
        "Communicated with clients, suppliers, and internal staff",
        "Conducted research and compiled information for business planning"
      ]
    },
    {
      "company": "Convertical Network",
      "position": "CRM Support",
      "startDate": "2022-08",
      "endDate": "2023-08",
      "highlights": [
        "Maintained customer data and supported CRM activities with focus on accuracy",
        "Reviewed and analyzed customer information to support service improvements",
        "Provided CRM training and software support to employees",
        "Documented workflows and solutions using Microsoft Office and Google Sheets",
        "Prepared reports and managed multiple priorities in a fast-paced environment"
      ]
    },
    {
      "company": "GG's Gotomix — Family Business",
      "position": "Social Media Manager",
      "startDate": "2020-05",
      "endDate": "2023-07",
      "highlights": [
        "Managed online customer inquiries, orders, communications, and social media accounts",
        "Created and scheduled content and monitored performance metrics",
        "Supported customer service through phone and email"
      ]
    },
    {
      "company": "Fab Enterprises",
      "position": "Office / Personal Secretary",
      "startDate": "2016-10",
      "endDate": "2019-05",
      "highlights": [
        "Coordinated clients, suppliers, meetings, purchase orders, and administrative records",
        "Prepared meeting minutes and supported sales and inventory reporting",
        "Managed emails, phone inquiries, and confidential business information"
      ]
    },
    {
      "company": "Phil Happy Travel and Tours",
      "position": "Office Secretary",
      "startDate": "2014-07",
      "endDate": "2016-01",
      "highlights": [
        "Performed data entry, record maintenance, document processing, and travel booking",
        "Coordinated client itineraries, supplier communication, and reservations",
        "Resolved client concerns while managing multiple deadlines"
      ]
    }
  ],
  "education": [
    {
      "institution": "Clark College of Science and Technology Mabalacat City",
      "degree": "Associate Degree",
      "field": "Computer Secretarial",
      "endDate": "2014"
    }
  ],
  "skills": [
    "Administrative Support",
    "Data Entry & Verification",
    "Back Office Operations",
    "CRM Administration",
    "Document & Records Management",
    "Database Maintenance",
    "Microsoft Excel & Office Suite",
    "Google Sheets",
    "Email & Calendar Management",
    "Scheduling",
    "Report Preparation",
    "Data Processing",
    "Filing & Digitization",
    "Confidential Information",
    "Customer Support",
    "Microsoft Office: Word, Excel",
    "Google: Google Sheets",
    "Systems: CRM, Database & Travel Booking Systems"
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  "languages": [
    {
      "language": "English",
      "fluency": "Fluent"
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      "name": "TRAINING",
      "items": [
        {
          "name": "General Virtual Assistant Training — Social Media Management, Data Entry & Virtual Assistant Skills",
          "summary": "2023",
          "date": "2023"
        }
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    }
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    "locations": [
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    "yearsOfExperience": 0,
    "seniority": "lead",
    "highestEducation": "Associate's"
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