{
  "$schema": "https://cvjson.com/schema/v1.json",
  "basics": {
    "name": "MARÍA JOSÉ DEL CID NÚÑEZ",
    "label": "Customer Support Agent",
    "summary": "Customer Service Professional with over 9 years of experience providing exceptional support via phone, chat, and email. Skilled in technical support, billing, logistics, reservations, and fraud prevention. Recognized for quickly learning new processes, adapting to diverse accounts, and consistently meeting quality and performance goals.",
    "location": "Colinas de Minerva, Mixco, Guatemala"
  },
  "work": [
    {
      "company": "EVERISE",
      "position": "Customer Support Agent",
      "startDate": "2025-08",
      "current": true,
      "highlights": [
        "Provide technical support for McAfee Antivirus customers",
        "Assist customers in removing fake virus alerts and resolving security issues",
        "Process eligible refunds and identify fraud attempts",
        "Support subscription renewals and account management"
      ]
    },
    {
      "company": "INTOUCH",
      "position": "Billing Agent",
      "startDate": "2025-04",
      "endDate": "2025-08",
      "highlights": [
        "Reviewed billing discrepancies and overcharges",
        "Explained invoices and post-promotion charges"
      ]
    },
    {
      "company": "BLACK OFFICE",
      "position": "Multichannel Logistics Agent",
      "startDate": "2022-09",
      "endDate": "2025-03",
      "highlights": [
        "Assisted customers through calls, chat, and email",
        "Tracked shipments from FedEx, UPS, Target, and other carriers",
        "Coordinated deliveries using the Fetch platform",
        "Followed packages until final residential delivery"
      ]
    },
    {
      "company": "EVERISE",
      "position": "Customer Service Agent",
      "startDate": "2020-07",
      "endDate": "2022-04",
      "highlights": [
        "Worked on multiple accounts demonstrating adaptability and fast learning",
        "FedEx package tracking and delivery confirmation",
        "Assisted truck drivers with assigned loads and dispatch support",
        "Assisted customers, mainly seniors, with purchasing medications, redeeming reward points for health products"
      ]
    },
    {
      "company": "CONDUENT",
      "position": "Reservation Agent",
      "startDate": "2017-07",
      "endDate": "2020-05",
      "highlights": [
        "Managed airport and local vehicle reservations",
        "Processed new reservations, modifications, and cancellations",
        "Confirmed bookings and assisted customers with rental inquiries"
      ]
    },
    {
      "company": "ALORICA",
      "position": "Customer Service Agent",
      "startDate": "2016-05",
      "endDate": "2017-07",
      "highlights": [
        "Activated new phone lines",
        "Processed number portability requests"
      ]
    }
  ],
  "education": [
    {
      "institution": "Colegio Interamericano de Informática",
      "degree": "High School Diploma",
      "field": "Computing with Scientific Orientation",
      "startDate": "2008",
      "endDate": "2009"
    }
  ],
  "skills": [
    "Customer Service",
    "Voice Support",
    "Live Chat Support",
    "Email Support",
    "Technical Support",
    "Billing",
    "Fraud Prevention",
    "Fast Learner",
    "Problem Solving",
    "Teamwork",
    "Effective Communication"
  ],
  "languages": [
    {
      "language": "Spanish",
      "fluency": "Native"
    },
    {
      "language": "English",
      "fluency": "Intermediate"
    }
  ],
  "availability": {
    "status": "open",
    "sponsorship": false
  },
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      "EVERISE",
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      "CONDUENT",
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      "English",
      "Computing with Scientific Orientation",
      "Customer Service",
      "Voice Support",
      "Live Chat Support",
      "Email Support",
      "Technical Support",
      "Billing",
      "Fraud Prevention",
      "Fast Learner",
      "Problem Solving",
      "Teamwork",
      "Effective Communication"
    ],
    "yearsOfExperience": 0,
    "seniority": "entry",
    "highestEducation": "Diploma"
  },
  "verification": {
    "email": true,
    "platform": "freecv.org"
  },
  "i18n": {
    "primary": "en"
  },
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    "canonical": "https://livelink.cv/marajosdelcid-nez/cv.json",
    "lastModified": "2026-07-29T00:13:28.921Z",
    "generator": "FreeCV.org"
  }
}