MARÍA JOSÉ DEL CID NÚÑEZ

Customer Support Agent

Customer Service Professional with over 9 years of experience providing exceptional support via phone, chat, and email. Skilled in technical support, billing, logistics, reservations, and fraud prevention. Recognized for quickly learning new processes, adapting to diverse accounts, and consistently meeting quality and performance goals.

[email protected] +502 4284-3489 Colinas de Minerva, Mixco, Guatemala
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Languages
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Skills
Work Experience
Customer Support Agent
EVERISE
Aug 2025 — PresentCurrent
  • Provide technical support for McAfee Antivirus customers
  • Assist customers in removing fake virus alerts and resolving security issues
  • Process eligible refunds and identify fraud attempts
  • Support subscription renewals and account management
Billing Agent
INTOUCH
Apr 2025 — Aug 2025
  • Reviewed billing discrepancies and overcharges
  • Explained invoices and post-promotion charges
Multichannel Logistics Agent
BLACK OFFICE
Sep 2022 — Mar 2025
  • Assisted customers through calls, chat, and email
  • Tracked shipments from FedEx, UPS, Target, and other carriers
  • Coordinated deliveries using the Fetch platform
  • Followed packages until final residential delivery
Customer Service Agent
EVERISE
Jul 2020 — Apr 2022
  • Worked on multiple accounts demonstrating adaptability and fast learning
  • FedEx package tracking and delivery confirmation
  • Assisted truck drivers with assigned loads and dispatch support
  • Assisted customers, mainly seniors, with purchasing medications, redeeming reward points for health products
Reservation Agent
CONDUENT
Jul 2017 — May 2020
  • Managed airport and local vehicle reservations
  • Processed new reservations, modifications, and cancellations
  • Confirmed bookings and assisted customers with rental inquiries
Customer Service Agent
ALORICA
May 2016 — Jul 2017
  • Activated new phone lines
  • Processed number portability requests
Skills
Customer ServiceVoice SupportLive Chat SupportEmail SupportTechnical SupportBillingFraud PreventionFast LearnerProblem SolvingTeamworkEffective Communication
Education
High School Diploma, Computing with Scientific Orientation
Colegio Interamericano de Informática
2008 — 2009
Languages
Spanish
Native
English
Intermediate
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