MANU ULLAS KUMAR

Automotive warranty administrator and technical support professional with over 3 years of experience in automotive warranty claim management and technical support. Skilled in reviewing and processing warranty claims, verifying warranty eligibility, analyzing technical issues, coordinating with service technicians and manufacturers, and ensuring compliance with warranty policies and procedures. Experienced in preparing technical reports, maintaining accurate warranty documentation, identifying recurring vehicle issues, and supporting timely claim resolution. Strong analytical, problem-solving, and communication skills, with a commitment to improving customer satisfaction, operational efficiency, and service quality.

Jleeb Al Shuyoukh
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Languages
0
Skills
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Certifications
Work Experience
Automotive Warranty Administrator
Al Khalid AutoShuwaikh
Sep 2023
  • Coordinated with suppliers and manufactures on replacement parts availability for Kuwait and Dubai Service centers
  • Prepared reports on warranty status for upper management reviews
  • Maintained accurate records of warranties, repairs and replacements
  • Collaborated with engineering, sales and finance to ensure timely resolution of customer issues
  • Coordinated with suppliers and manufactures on the replacement parts and its availabilty for Kuwait and Dubai Service centers.
  • Prepared the reports on the status of warranties for upper management reviews.
  • Maintained accurate records of all warranties, repairs and replacements.
  • Worked collaboratively with other departments such as engineering, sales and finance to ensure timely resolution of customer issues.
Freight Coordinator
Scanda Corporate Solutions and General Trading CompanyKuwait City, KU
Nov 2022 — Aug 2023
  • Managed freight forwarding process for domestic and international shipments
  • Created and maintained accurate shipment documentation
  • Collaborated with customers, vendors and carriers
  • Maintained accurate records of invoices and shipping documents for auditing
  • Responded promptly to inquiries regarding shipment status and requests
  • Assessed customer needs and coordinated timely delivery of freight shipments
  • Maintained accurate records of invoices and other shipping documents for auditing purposes
  • Provided superior service by responding promptly to inquires via phone or email regarding shipment status update or any other request.
  • Assessed customer needs and collaborated with carriers to ensure timely delivery of freight shipments.
Service Advisor
Adithya YamahaTrivandrum, India
Mar 2021 — Sep 2022
  • Diagnosed vehicle issues and recommended repairs to customers
  • Assisted customers with product information, inventory and pricing
  • Supported other Service Advisors during peak times
  • Scheduled service appointments for customers
  • Assisted customers by looking up product information, inventory, and pricing.
  • Assisted other Service Advisors during peak times or when additional support customers. was required.
Mechanical Design Engineer
Accurate Instrumentation and Control Engineers Pvt LtdErnakulam, India
Jul 2020 — Dec 2020
  • Assisted in designing various Pressure and Thermal Gauges for Cochin Shipyard using AutoCAD
  • Prepared documentation and calibration reports for gauges
  • Assisting in Designing various Pressure
  • Documentation and report preparation and Thermal Gauges for Cochin Shipyard of Calibrating Gauges and Navel Base using AutoCAD
Trainee Service Advisor
VolkswagenTrivandrum, India
Nov 2019 — Jun 2020
  • Assisted customers with product selection by providing detailed information on features and benefits
  • Provided customer support and problem solving
  • Helped in Road Service Assistance
  • Assisted customers with product selection by providing detailed information regarding features and bene fi ts of products and services offered.
  • Customer support and Solving their
Mechanical Engineer Trainee
New Brothers Industries Pvt LtdTrivandrum, India
Oct 2018 — Oct 2019
  • Prepared AutoCAD drawings for component machining and coordinated with manufacturing team
  • Developed understanding of Mechanical Engineering principles through hands-on work experience
  • Prepared AutoCAD drawings for component machining and coordinate the process with manufacturing team.
  • Developed an understanding of Mechanical Engineering principles and theories through hands-on work experience.
Skills
Microsoft OfficePhotoshopCatiaSolidWorksFlair Freight softwareTitan Management SoftwareAutoCADKeyloop
Education
Bachelor of Science, Mechanical Engineering
Marian Engineering College
Aug 2018
Higher Secondary
Sree Naryana Central School
High School
Sree Naryana Central School
MECHANICAL ENGINEERING
Marian Engineering College
08/2018
Sree Naryana Central School
05/2012
Certifications
MEP training in HVAC, Fire Fighting and Plumbing
Diploma in Product design
Advanced Excel from udemy
MEP training in HVAC , Fire Fighting and Plumbing
Languages
English
Fluent
Hindi
Basic
Tamil
Fluent
References available upon request.
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